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January 2024 by Ashley Josephine
Customer Service is not the best. When asking questions for clarity representative had an attitude and became defensive. I understand they are a commission based establishment, so helping me was not beneficial to the rep; but paying a phone bill should be quick. Julio not only prolonged the process, but also made it extremely strenuous.
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January 2024 by Carlos Sanchez
When do they open?
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January 2024 by Maxine K.
I'm at this t mobil right now, Victor is helping my sister with her new cellphone, she's getting it activated at this t mobil. Victor is doing a very good job making my sister happy with her new cellphone. That's makes me happy as her sister.
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November 2023 by Aumio Aziz
Always busy but worth the wait, good customer service and honest about services and products
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November 2023 by Virginia Riley
I love this location because they know how what the phones do and everything I do not like the one on 18th Street
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May 2023 by Dave Hofer
I was just in here checking on the status of my ability to upgrade my phone. Terra (sp?) was super helpful and nice. Thanks!
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March 2023 by Katherine Wilkins
rude employees. they make it seem like an inconvenience that you're there asking for help! super weird and off putting.
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March 2023 by Thaabith Mohamed
great service at this location, employees were really helpful
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January 2023 by Noemi Pita
If you are not adding a new line or doing anything that will mot give the rep a commission, They will make you wait, give you the runaround, sell their inventory to other customers that will give them a commission and push you aside. Bad customer service, bad work ethic! They giggled to right before they told me they were sold out... "sorry we just sold the last two" it took 10 minutes yo check stock for me but 3 minutes to seel to someone that got there after I did . Not good!
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August 2022 by John Conrad
The service at this location was impeccable! The sales associate Jenny Gonzalez and Kiara James were professional, courteous and efficient! My questions were addressed thoroughly, with a prompt and ease I have never experienced at other mobile providers over the past 10 years! AMAZING!
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August 2022 by John L
Service was excellent on my last two visit. The staff is knowledgeable and friendly.
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August 2022 by Ol Meo
Every time I come into this T-Mobile I always have a good experience. It's always helpful and patient and willing to answer my questions especially when I can be undecisive LOL. Most recently Devin was pretty helpful and cool. All-around great guy great store
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May 2022 by Keith Nichols
Great experience. The staffs are very helpful and cooperative. They acted professionally toward me and the rest of the customers as far as I can see during the 30 minutes while I was in the store. The staff who helped me was very attentive to my questions and addressed each one satisfactorily. I am very impressed with this store. Btw, this is one of the corporate store, not another authorized dealer. I definitely would come back and get help with my T-Mobile needs when necessary. Another hidden positive, they have free customer parking in the back. You can inquire the staff about it before feeding the street parking meter. :-)
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May 2022 by Davin Ayarzagoitia
Incompetent staff with bad attitude..[edit] even worse, confirmed at another T-Mobile store that the employee at this was LYING to my face… or perhaps needed more education
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July 2021 by Elvis Buford
Went to T-Mobile couldn't get no help went to Metro got both my phones back on for free in 2 years not one extra charge on my phone bill can't beat that no UPS no Downs no extras