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February 2024 by Bernadette Provido
I had the most AMAZING service and help from FRANK. He was informative, well experienced and was familiar with what needed to be done. An asset to T-Mobile and that location.
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February 2024 by Toya Styles
I purchased a products from RICO. He lied about how much the bill would increase. I was also supposed to receive air pods which I've been waiting for toooo long. Almost a most. I keep getting the run around. Whem you go there or call everybody acts like the only person who can help you is the person who sold you your stuff. I tried to return the things prior to the deadline and was pushed past that date. Of course it's past the date. Terrible and liar service from the associates. Ghetto, loud and confusing environment. They are all liars and have SCAMMER ways. ...... stay away..... from RICO especially!!
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January 2024 by SATHISH LELLA
I recently visited T-Mobile to explore new plans, and I was impressed with the assistance I received from Kia and Gustavo. Their expertise and dedication to ensuring I chose the right plan were truly commendable.Kia took the time to patiently walk me through the various plan options, explaining each feature and helping me understand what would best suit my needs. Her knowledge of T-Mobile's offerings was evident, and she answered all my questions with clarity.Gustavo joined in seamlessly to provide additional insights, making sure I had a comprehensive understanding of the plans' benefits and potential costs. What stood out was their genuine commitment to ensuring I made an informed decision without feeling rushed.Both Kia and Gustavo demonstrated exceptional customer service skills, combining professionalism with a friendly demeanor. Their teamwork made the entire process smooth and enjoyable. I left the store feeling confident in my choice and grateful for the outstanding assistance they provided.If you're looking for top-notch service and knowledgeable guidance when choosing a mobile plan, I highly recommend seeking out Kia and Gustavo at T-Mobile. They truly go above and beyond to make the customer experience a positive one.Thank you, Kia and Gustavo, for your outstanding service!
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January 2024 by carl pearson
Rico & Frank are excellent!!!
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January 2024 by Xen Indigo
тниѕ рℓαɕє вясыцнт мє тс тєаяѕ! тнєу нєℓρєԃ мє иі а тімє ωнєяє і ԃιԃη'т тніηк тнєяє ωаѕ аηу нєℓр. тнё ɕυѕтσмєя ѕєяниɕє ωаѕ авѕсℓυтєℓу имрєɕɕαвℓє!Аѕк ƒσя тнє кιηԃ ℓєence ватєѕ, аηԃ тнєия ԃєтιɕαтєԃ маηацєя!
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January 2024 by Sha's Place
It always stays busy, so I go in prepared with questions and be prepared to wait
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December 2023 by derrica chambliss
Helped Well
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November 2023 by Nancy Coppola
T Mobile store 7702. Two emergency situations for my work and personal cell. Two gentlemen at this store could not have been more helpful and professional. Their quick solutions and pleasant mannerisms made for a perfect experience. I would like to leave a T mobile review as well and give them a 10+. Thank you both!
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November 2023 by Simplythebest C.
TERRIBLE TERRIBLE TERRIBLE from calls dropping, FaceTime freezing, messages not going through to internet not working SMH ever since they merged with Sprint their customer service sucks also been on hold for 30 minutes now!!!! I wouldn't even give them a star
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October 2023 by Bella S
I just purchase the iPhone 15 plus I was having problems setting it up. My first stop was T-Mobile on 87 Dan Ryan. They didn’t fix it right so I decided to go to this location. Rico did his thang. He set up my new phone with no problem. All my app’s transfer over my texts all 289 of them was also transferred over as well. Rico and his coworker Frank did a nice job running the store by they self on the first of the month. I hope you guys give them a raise and appreciate the great customer service skills they are providing to your customers. Thank you again Rico …. I will see you Saturday so you can fix my watch now.
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September 2023 by Vanessa Arrington
Neysha was awesome! I needed a lot of patience and guidance. She took the time to explain everything and answer all of my questions with a smile. She even stayed past the end of her shift to finish activating my account and help restore my lost contacts and messages.
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September 2023 by Gina B.
To be honest, I usually walk into mobile phone retail outlets with a LOT of trepidation. They're not known for great service. My father's phone was quite old, not operable, and he needed a replacement. Carlos was the MVP. He determined that my dad's phone was under warranty, made great recommendations, and saved me a lot of money. He walked me through every thought process, and was patient with my litany of questions. It was a great experience and far exceeded my expectations.
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September 2023 by Fern Brown-Tyler
Frank and his staff helped me out today. They were so professional and the customer service was a top A status! Thanks again for the help!
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June 2023 by Yvette Smith-West
I Yvette west was very pleased Tmoble costumer .l received excellent costumer care service.l was so pleased with the complete service l received..l appreciated the the time and undecided attention that I received. I walked into the store asking questions I was so uncertain about.Tray B.step right up and answered my every need.l was so Blessed to have Tray.l really appreciated them both.I have been to several T.moble phone sevice.l never incounted such professionalism. They are an asset to your company. It is indeed my pleasure to recommend them to any one for their experience and expertise service. I am so so satisfied. There should be ore representatives like the.signed a pleased and HAPPY COSTUMER.
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April 2023 by Burnetta Jones
I left with3/4 of an answer .I was referred to customer service which takes a long time answering. So I came into the store , to find out only customer service could assist me 100percent
