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February 2024 by gaston pineda
I recently went here to switch from Verizon, and Samuel helped with the process and made it easy. Next time you go hit up my boy Samuel to get good help.
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February 2024 by Francisco Delgado
Today a girl who works there changed my account access without my authorization just because I think she didn't like meI feel very good with my tmobile service but I never go back to the store, they do not respect the privacy of users as representatives of tmobile
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February 2024 by Bricia Garcia
Great customer service!
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February 2024 by Thaddeus Marinelli
No comment
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February 2024 by Ulysses Rosario
I was at this T-Mobile location at the Brickyard. There was a young lady called Lily, We need more customer service like her very patient and polite,
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January 2024 by Felipe Escalante
Bad and terrible serviceAttention.. They don't want to do their job well and they make excuses for you.. ALSO REPORT TO CUSTOMER SERVICE, FROM THE COMPANY.!!
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December 2023 by Tina Rodriguez
I walked in to purchase a couple of phones at 6:30pm, ALDRYN attendended us. HORRIBLE CUSTOMER SERVICE. HE Didn't want to help us AT ALL. I asked for a specific aPhone he said they don't have it. I asked if he could call another store for me everything was no he couldn't. I find that hard to believe! I would not have help, I would ask for someone else in the future! Or just take my business else where.
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November 2023 by Mary Ann Becker
The store manager, Sydney, is amazing! I had been getting the run around with the 1-800 customer service trying to closed my recently deceased parent's business account and transfer lines. Sydney took pity on me and called their customer service, verified the necessary documents, and helped to get the ball rolling on taking care of this account - including paying the bill. Thank you!!
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October 2023 by Christina Mercado
Thank you Brian!My dad is disabled and was sent to a store for a phone returned. Brian went above and beyond delivering great customer service. He walked my dad through all the steps he assisted him very kindly and gently and that's all you can hope for when you send your parents out in the world.Thank you for your excellent customer service!Also my dad said to mention he's also received great service from Luis.
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October 2023 by Christian Gonzalez
Based on other comments I see this isnt the first time this has happened to someone at this store. I went in because of an issue with my device, the employee was great, he looked over my device and said it was a known issue with flip device (screen protector was coming off causing issues with the screen). He said, no problem, call 611 to file a warranty claim since your device is covered under the manufacturers warranty and you do not have any physical damage on your device. I followed his guidance and a few day slater I went in to pick up the device. The employee I dealt with was clueless, he had to ask the mgr and he denied it. He pointed to a small barely visible scratch on my phone and said it had been dropped and needed to file a claim for physical damage which is now going to cost me $99. I am leaving out of town for biz and will now most likely be with out an important tool I need. The first employee was great, showed empathy and understood how to take care of customers, the mgr on the other hand did the complete opposite and denied swapping out my device that had already been delivered to the store. As a former wireless regional mgr, I know what it's like to make customers first and put yourself in their situation. Had my device been in 30 pieces I would completely agree, my device had a barely visible scratch that was most likely caused by keys or change in my pocket (and I've had a case on it since I received it). Went to a neighboring store and they are taking care of me. Stay far away from this location.
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August 2023 by Lula Courtney
Must be a third party T-Mobile the service is awful Customer service are very rude never go back
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July 2023 by Violetta Janik
Never go to this store. Those guys they do not know what they are doing. The new manager of the store is needed. He is rude and refuses to serve the clients and fix his one errors. I was ordered new phone T Mobile phone because. after few weeks of regular use phone had some security message and I was not able to use it (I use phone for business, and I could not receive phone calls)The one employee ordered new phone but when I went to pick it up, I was refused to get one because. Manager stated that I should get this phone sent to my house. The first employee ordered one and phone was received in the store. so that was manager error that he did not tell employee that in case security messages displayed phone need to be sent to home. I lost 3 days with no phone and very rude manager refused to give.given free trail for internet tower but I was not able to connect. The store managers have spent over 2 hours to fix it, but he could not, and I was asked to bring original documents I got with phone which he could print from account. I had to come to the store next day and the worker removed the sim card for internet tower and did factory reset. Finally, my internet tower was activated after few weeks. and I was told the I will charge from the activation date. Then I came home and opened the T-Mobile Bill with 2 months charges for the internet which I did not use. The tower was faulty, and I was not my fault that I could not make activation earlier. When I called customer service, I was told that I have to pay for 2 months even I was not able to activate it. BEWARE OF TMOBILE.
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April 2023 by Oscar Moreno
Jason was very professional and handled all my concerns that I had, thank you again Jason!!
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March 2023 by Danny
This location is one of the smaller ones. Sometimes you have to wait for service. Friendly and knowledgeable staff. Plenty of parking.
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January 2023 by Lady C (Queen C)
My husband and I got new phones, Tony helped us and he did a great job with getting us the best deal. We are very excited and satisfied. Thank you Tony for everything you done for us. God bless you happy New years
