-
February 2024 by Lisa Ulrich
Our shopping experience at the North Clybourn Ave store was nothing short of excellent.After Don S. greeted us and we explained our situation to him, he provided us with all the information we required to purchase the exact mattress and accessories we needed. We never felt any pressure and were allowed to take all the time we needed to ask questions.Don was professional, knowledgeable, courteous and friendly.I would strongly recommend Don for your Tempur-Pedic needs.PS - We've received our mattress and accessories and are very, very happy with our purchase.
-
February 2024 by Sarthak Gupta
Great customer service! Don went out of his way to help with the decision making.
-
February 2024 by Jennifer Aguirrie
Love our mattress. Sales team wasn’t pushy and they gave us adequate time to come back a couples times to make our choice, remember our names and our preferences. We had the sheets for about 6 years before they broke down and we loved them so much we came back for more!
-
February 2024 by Lauren Pitz
We worked with Don and he was incredibly knowledgeable and kind. Would definitely recommend shopping at this location
-
February 2024 by Meghan Martin
We had a great experience mattress shopping here with Don! We were expecting pushy sales tactics but Don was totally the opposite! He informed us of our options, provided his opinion, and helped us think through pricing. We haven’t made a final decision yet, but tempur-pedic is still number one on our list!
-
February 2024 by Mark MacDonald
Don was easy to work with from the start and super knowledgeable on all the products. We didn't feel pressured to buy anything and he provided helpful details as we narrowed down our selection. Walked away very happy with the customer service!
-
January 2024 by Julie Heller
Don was great with helping us buy two pillows.
-
January 2024 by Shannon Kelley
Don was very informative and helpful! He knows everything there is to know about tempur-pedic products. If you’re interested in buying, I recommend stopping in and asking for Don!
-
January 2024 by Mercedes Cervantes
Donald was very friendly and knowledgeable. Appreciated his patience in answering all our questions.
-
January 2024 by Andy Karol
I did a little research online before heading to the store to test mattresses in person. I've been dealing with lots of increased back issues recently and decided to come at my health via a variety of avenues, which includes getting a better mattress. Don Simpson greeted me when I arrived and was helpful in guiding me to a mattress that could possibly fit my needs. He didn't pressure me at all which gave me space to decide on my own if I wanted to go through with the purchase. Trying the bed and pillows out was much better than blindly ordering something online that may or may not work for me. Looking forward to getting my mattress delivered! Thanks so much for your help, Don!
-
December 2023 by Isabella Dahlke
Donald was very knowledgeable and helpful!
-
December 2023 by Chris Richards
Don helped me pick out a mattress. A process that i thought would be difficult was made very easy for me! Thank you Don!
-
December 2023 by Marina Ascione
Very kind and knowledgeable about the products!
-
December 2023 by zhe jia
Very rude employee. They are trying to make it very hard to return. And the only employee (work during morning 12/03/23) became very arrogant and tried to insult me when I said I’d like to return a pillow. The employee insisted to see the physical card even if the last 4 digit of the card number is a virtual number generated by Apple Pay, and even after I showed him the original transaction record. After he finished the return, he immediately asked me to leave without even allowing me to stay longer to try other mattresses . This is the worst shopping experience I ever had.
-
December 2023 by Jeff Gutierrez
We went to this location on September 2023, and Don (Simpson) helped us understand our options and answered all my questions. I felt that we left the store much more informed but still needed to do our own research. Don reached back after a few days and was able to answer my additional questions.Don was very helpful along the process. I would gladly recommend Don and this Tempur-Pedic location to a friend.
