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March 2024 by Adrienne O.
Juan made buying my new car the best experience !! Great value for the car !! He made us feel comfortable throughout the whole process, took his time to explain everything!
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March 2024 by Ben Salomone
My wife and I worked with David Alcaraz who was fantastic. I highly recommend City VW and David to anyone.
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March 2024 by Lynn Bowman
Everything went very well....paperwork was ready when we arrived. All the associates were friendly and helpful. I believe it was Mara"s 3rd day of work and she was so positive and friendly. I have had a few questions since buying the car, and when I call I get clear and fast results. I would recommend this dealership to everyone. Thank you.
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March 2024 by Bartek Malicki
David was very nice, and was very helpful to my dad and I when we leased and got a new car. Great service!
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March 2024 by Greg M
David was very helpful and worked with us to get to our price, and 100% recommended, and very nice
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March 2024 by Camilo Ayala
Good service
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March 2024 by Jared Hamilton
I brought my ID.4 in to have the manual release cable replaced for the charging disconnect. They called back later and said they couldn't find a problem with it. I then reminded them that the pull ring was missing so it wasn't functional. They said they misunderstood and would get it replaced. I call back 1 week later and they told me the parts were all replaced and it was ready to be picked up. I didn't discover until I got home that the part was not replaced and the ring is still missing from the cable. I'm very disappointed with the service as it is difficult for me to get the car into the shop and they had it a whole week without fixing the issue.
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March 2024 by Josh Anaya
City Volkswagen of Chicago exceeded my expectations with their exceptional service. The staff was not only extremely helpful but also fair in their dealings. My experience with them was nothing short of pleasurable. From the moment I walked in, their commitment to customer satisfaction was evident. They provided insightful information, ensuring I made well-informed decisions. The process was smooth, and the staff went above and beyond to address any queries. I appreciate their transparency and professionalism, making City Volkswagen of Chicago a standout dealership. I highly recommend them to anyone seeking a positive car-buying experience.
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March 2024 by Denise Baron
Done fast & accurate
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March 2024 by Amy Ogburn
Very helpful, experienced sales staff! I drove over 300 miles to look at a potential purchase. With the help of Iryna and Roy, I ended up driving away in a new vehicle, very satisfied!
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March 2024 by Iris Wegener
****UPDATE****Just purchased my 3rd vehicle from City VW of Chicago. My experience was again the best ever.Luis Gonzalez was our salesman again - the entire staff is wonderful but Luis is the pick of the crop. He is so knowledgeable, professional, helpful and friendly.When we purchase a vehicle we know what we are looking for. City VW did not have the exact vehicle on their lot that we wanted and the one in production would not deliver until June, Luis and the manager looked around and where able to get the vehicle we wanted in color(interior, options and exterior) and get us into a car within 2 days.Their Service department is also one of the best.Staff they are super friendly and approachable. They take the time to answer your questions and explain everything. They never try to push services that are not needed.If you are looking for a VW look no further and run don’t walk to City VW and ask for Luis Gonzalez. You won’t be disappointed.Just purchased a new car at City VW of Chicago. All I can say is that it was one of the best experiences I have had purchasing a car. Luis Gonzalez and the sales Manager John Gordon were wonderful to work with and there were no surprises at all when we took delivery of the vehicle.The car was given to us in excellent clean condition and Luis took alot of time to explain all the features the vehicle has.If you are in the market for a VW go see Luis at City VW of Chicago and you will not be disappointed. He is professional, knowledgeable and one heck of a great guy
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March 2024 by Ashley Rodriguez
The best experience I have ever had at dealership. Luis took his time to find out what I want and need to get me the perfect vehicle. Now I have the Beautiful Atlas Cross Sport that I wanted.
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March 2024 by Joseph Turner
Anthony Grassini was awesome and very helpful in breaking down different numbers and options without making me feel overwhelmed. Anthony was patient and answered every question that I had, he provided excellent service!
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March 2024 by Pablo Taborga
The staff is very empathetic and collaborative. They were able to solve my problem in an efficient way.
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March 2024 by Rosa Chavez
Good attention good job to explain me good attitude
