-
March 2024 by ammar hayek
It was a pleasure to work with Hazem Saleh and this bank. My experience was rather smooth and simple! I am pleased to have worked with them. They made sure to keep communication easily accessible and followed up along the way.
-
March 2024 by Ronald Roberts
The total experience was taken seriously and professional by a patient and knowledgeable supportive staff members. All my questions were answered in a timely manner. I also appreciate the opportunity of having options and explaining the difference between them. The Closing was painless and I'm good.Bravo to the Staff Members...I will share my experience.
-
March 2024 by Valeska Olsen
If you are looking for knowledgeable and accountable service / Bankers this is not the bank for you.If you expectation is that phone calls get returned and you are closing in a timely manner this is not the bank for you.If you're into continuous oops we forgot and we need one more thing and then another thing which they should have known the whole time by all means go for it. They will tell you whatever stories they seem necessary. I was fortunate enough to have somebody mansplain to me what a streamline is. They don't even remember what bogus they told you on the first call and tell you the opposite the next one.The whole experience what's awful unprofessional and at points ridiculousAll this mess to have the mortgage sold after 1 payment
-
March 2024 by Dariel Gomez
The Federal Savings is an excellent workplace with a fantastic work culture
-
March 2024 by Isabel Guzman
If it weren't for Jose Giusti and his team, I would not be a homeowner right now. Amazing customer service, got me the best rate, and closing was a breeze.!!
-
December 2023 by David Onate
Well, it started out good good presentation enough to say yes to. I was asked to give all documentation that was needed. I was approved according to my credit. due to the area where I lived in the Internet was not the best. Went back-and-forth to get documentation. Everything was going fine I believe and then I received a letter stating they needed more documentation and that I had To get it in. I was told not to make a mortgage payment so I didn’t know my mortgage payment is overdue. I also paid $400 to have my house appraised. And I also was told that I was going to get this back but now since I’ve given up. I’m out of $400. At the same time, I was told that I was going to get a 6% instead it was 7% Interest. I guess my thing is communication. I’ve tried to call no answer no reply tried to email, no reply no response. They get your hopes up thinking that things are going to go good for you but all reality it’s not when they find something that’s not good. I believe that they should come out and tell you upfront whether you’re approved or not to where you don’t have to go through all what you’ve gone through to get approved . So all my Christmas is going to suck this year. I just want to say thank you very much for nothing.
-
December 2023 by Edgar Latorre
Kevin and his mortgage team truly stand out. Having worked with other mortgage teams before, I can confidently say that his team is the best. The speed of our closing and the minimal paperwork required on the closing day pleasantly surprised me. Don't hesitate to ask for Kevin to help you close on your mortgage needs when other lenders couldn't.
-
November 2023 by Christopher Anderson
If you're looking for a home loan in the Chicagoland area or beyond. Mary Cazares is your go to banker for The Federal Savings Bank. She is transparent, honest, and will handle your loan with complete care from start to finish. Getting a home is a process and with Mary being a consummate professional we were able to obtain financing! Top shelf service!!!!
-
October 2023 by Rashidat Azeez
Worst experience ever! Rebekah fields is the most unprofessional loan officer and obviously doesn’t know what she is doing. Do yourself a favor and find some other lender as these people don’t care and obviously don’t know what they are doing. I submitted all my financial documents and she stated everything was fine, she came up with different kind of pre approval figures ,i got suspicious and made inquiries with different lender and i was told I can’t get up to that amount. I told her she said i was fine. I got the house i wanted and we began the process,Ruby Sandhu the underwriter sent me a congratulations message that my loan as been conditionally approved, she didn’t send official letter of the approval or terms of the loan,, Rebekah fields sent exorbitant closing cost which i know she came up with figures, I challenged the figures and she told me not to worry you not going to pay up to that, I believed her as my loan officer. Some days to closing she started requesting for different kind of documents with funny terms and conditions, I believe as loan officer who as all my financial documents she should have reviewed all my documents. A day to closing ,your husband is owing IRS we need you to get the fund before closing, we got the fund and gave her proof that we have the fund, she said let’s close in 2days we are all set. Three days to closing she came with another excuse, you were denied because you didn’t have 3 months mortgage advance in your account.The whole process was draining and exhausting.
-
October 2023 by Jennifer Anderson
Bryan Landman and his team ensured that this was a smooth process for my fiancé and I. They communicated with us daily and also kept us in the loop with outside communications with 3rd parties like the insurance and title company. The day of the closing I felt confident that things would go smoothly based on the entire process with Bryan and his team.
-
October 2023 by Kenia Toledo
Yvette Garcia and her team outdid my expectations from start to finish. I am so thankful for all of their hard work. Great customer service, very knowledgeable, and patient. Overall an amazing experience.
-
October 2023 by Fabiola De La Cruz
Magaly and her team are amazing! Very professional and knowledgeable during the whole loan process. Very satisfied with smooth process. Great communication throughout the way. Thank you Magaly!
-
August 2023 by J Pesos
Ramsey was phenomenal. He made our first home buying experience easy to follow. He was dependable, knowledgeable and went over and beyond. We will refer him to everyone we know and will be working with him again.
-
July 2023 by angelvoice818
I had an excellent experience with Mark Croghan and his team at FSB. They provided me with a debt consolidation loan through their veteran's program that was just the financial boost I needed at that time. Great service and a quality experience all around. FSB comes through for veterans!
-
June 2023 by Judy N
Federal Savings Bank is excellent to work with, the loan process on our mortgage refinance was so *****************. I would recommend them to anyone looking for a mortgage or a refinance.
