-
March 2023 by Lisa H.
We are very pleased with both the storage unit and the excellent customer service at the Chicago Lincoln Park Clybourn location. Recently Marie helped in making a selection for a storage unit. Marie is very knowledgeable and patiently answered all of our questions. That helped us greatly in the selection process. The facility is wonderful and the well designed unloading area makes the move-in process much easier. We are very happy customers and recommend this facility to others
-
July 2022 by Lisa Buesser (LisaPizza)
The staff, location, storage is the best!! Dorothy and Michelle are fabulous. REALLY !
-
January 2022 by Dan D.
I have rented a storage unit from this location twice now, and both times have been a great experience. The facility is modern with storage units of many different sizes, and has a spacious, climate-controlled parking garage so you have one less thing to worry about when accessing your storage unit. There have always been plenty of large carts available when I'm there (and they aren't the rickety, old ones you usually find at storage facilities). Dorothy and Michelle are very responsive and helpful. This time around, Dorothy proactively showed me different storage units that each had pros and cons vs. the rather small unit the computer automatically assigned me, and Michelle was extremely helpful with the process of renting their onsite truck (a great perk for getting your stuff to the storage unit!).
-
July 2021 by Aaron Taylor
Nice front desk people; they will help you out especially Dorothy . I found it hilarious that after a few months into my contract, my rates went up. Oh, the cost of maintenance yada yada. But the amount I pay for the two slots I have and I multiplied it out; they ain't going to the poor house any time soon!
-
June 2021 by M Augustyn
Clean, air conditioning, easy parking for loading.
-
April 2021 by Gina Napoli
I have been renting from this location for two years and I don’t have enough great things to say about this facility! It’s clean, well lit, and accommodating. When I moved, my company asked if I would like to move to a storage unit closer to home and I said absolutely not. I would not leave this place! Dorothy and Michele are so helpful and welcoming. I also found this facility to be extremely safe because there were times where I would have to go very early in the morning or late at night and ever once did I feel unsafe. This place is the real deal!!
-
May 2020 by Sissy M.
This is the BEST Storage facility ever! After leaving the burbs and a 3800 Sq' house for a condo in the city there is no way I will ever be without a separate storage space for my personal belongings. This location is always spotless. Always working (elevators, garage doors) and always updating to improve. I always feel safe here even when there is no staff on the weekend. The management personnel of this site are always helpful and always friendly. I can't say enough good things!
-
December 2019 by Ravi Singh
I've been a customer for six years and wouldn't do business elsewhere. Highly recommended. Excellent staff and service. Very safe. Good lighting and electrical outlets are available throughout which is rare in storage facilities.
-
July 2019 by Chloe Kaulas
I honestly didn't know that renting a storage space could be a positive experience before I went to the Lock Up and met Dorothy. After looking at a few storage spaces around the city with my mother on a hot and stressful Tuesday, the customer service at this place totally blew us away. Dorothy was calm and knowledgable, and she was seriously trying to make sure we were getting the best possible deal and space for my mom's move the following day. She made sure we were comfortable with all the fine print on the storage contract before we signed, and when move day rolled around and everything inevitably did not fit into the space we already had, she helped me open up a last minute space for the balance. The space is clean and well-kept! Everything is video monitored, which makes us feel safe! The loading dock is super easy to use! They even have complimentary coffee in the office! The management makes this place feel like a community, rather than just a place of business. Dropping by to drop off or pick up a box feels like a pleasant visit with a neighbor. 5 stars times a million.
-
June 2019 by Rick A.
I have been using lock up self storage for business purposes for the last two years! They have been fantastic here and always very accommodating to anything that we have needed!When it came time to get a personal locker for moving purposes, I had no other thoughts but to rent from this location as well. Have no hesitations about working with the wonderful ladies here at The Lock Up!
-
March 2019 by Matt R.
We did a lot of research before choosing this facility for our business. The location and loading docks are excellent and the entire facility is bright and clean. The manager, Dorothy, is an absolute gem and has really gone the extra mile to make it easy...so much so we came back after meeting her and got a second locker.
-
February 2019 by Sergio A.
I love the lock up! All the services they offer Make life very easy for me as a business owner. I've had storage units at other facilities that don't receive shipments if I'm not there, or won't deliver the shipments directly into your unit, but that's not an issue at the lock up. I love being able to have shipments sent directly to my unit without me having to be there. It gives me more time to focus on my business, instead of what shipments come on what day. The only thing better than the storage itself is the staff. Dorothy and Michele are extremely accommodating and helpful, and are always looking out for their tenants.
-
November 2018 by P C.
Just realized I never came back and updated my original review; they're great and the extra $3 dollars a month was no big deal. Thank you.
-
November 2018 by Phil C
Same as everyone else. Facility is clean and secure. Staff is helpful and courteous. One note nobody has mentioned, the storage areas smell nice. I don't have to worry about that musty basement smell on my stuff.
-
October 2018 by Phil C.
Second time using The Lock Up. Just as before, a great place to store extra items or while moving. Very helpful and friendly staff. Unit I rented was very clean, no traces of unwanted critters. Lock provided was integrated into the door and felt very secure. Didn't use the move in truck, but is a nice perk if needed.
