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October 2025 by Angel Ronces
Always in a good mood to help , the premises are always cleaned, i been with them for 2 years now and they clean they snow as well. as my business grows, i update my storage space.
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June 2025 by Begona Cowan
Wow! What a really nice place. I did have a little problem getting through on the phone, there are automated system is weird I took care of updating my credit card in person. The gentleman behind the desk was so incredibly nice and sweet and efficient. I had biked here, and was sitting on my bike, when he ran out with a cold glass of water. That is what I call real service!! Thanks for the service and the cold water on a Hot 97 degree day.
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June 2025 by Kat Cree
Excellent customer service and communication; these guys were a real lifesaver for me during a mess of a situation.
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January 2025 by Mike Janecko
I love being able to drive up to my storage facility, load my tools, and get to work! I recommend it to everybody
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November 2024 by Caitlin G
Every single time I come to my storage seasonly to get my decorations, I get a nail in my tire. I started looking on the ground and taking pictures of how the entire facility has rusty nails, screws and glass all over the ground outside. I showed a woman at the front desk and she said to make a claim with my insurance. Don’t come here you’ll will ruin your tires.
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August 2024 by Jonathan W. S.
Great location in Chicago. Kind of high prices, and no 24 hr access to units. If prices were a bit lower and there was 24 hr access to units, I would’ve given this place 5 stars.
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April 2024 by Blake Helton
Shirley was a huge help! She was a delight to work with—I cannot express how grateful I was to have her help me manage my big move so smoothly! I wouldn’t hesitate to use The Lock Up-Avondale in the future because of the excellent customer service Shirley exhibited.
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August 2023 by Jose Meraz (J O E)
I had a good experience here. helpful staff.
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August 2023 by Reilly Downes
This storage place is trash, they raised our rent twice within a month. Then treated us extremely poorly when moths infested our unit from a next door outdoor unit. We lost a whole bunch of things to this infestation, including my wedding dress. When simply needing to dispose of things, we were denied use of the dumpster (which is locked up when it shouldn’t be according to corporate who we talked to) or truck, and then were told that WE brought the moths in, threatened with a charge if they had to call 311 to pick things up, and more.
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August 2023 by Angela Rak
They treat people terribly. Blaming customers for everything and verbally threatening to charge “whatever we want” if anything goes wrong. Choose a facility where you can talk to employees without being belittled, even if you have to drive a little farther!
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January 2023 by Jose Meraz
I had a good experience here. helpful staff.
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December 2022 by Maria Carver
Today Sunday November 19, 2022 I'm stuck s the storage the gate won't open at all. Customer service don't help for nothing. Had to call the fire department. Think about getting a storage here. It's the worse.
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August 2022 by Khadiza E.
2 stars because all my clothes smell like urine. It looks clean but it's not temperature controlled and whatever other customers have in storage will fester. I had variety of belongings in there from mid September to end of July. You will have to rewash everything cloth. I just laundered my throw pillows and blankets. I also had stuff at Uhaul just a few feet south of this storage and nothing came out smelly there. Thank goodness I didn't put couches and mattresses here. Most customers have hardware in their storage. Avoid anything cloth.
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June 2022 by Nina Isby
I recently had a terrible experience at this location. The assistant manager accused me of emptying my storage unit without notifying them only to find out they had confused me with another tenant. Nobody ever apologized for the inconvenience.
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May 2022 by Alfonso Gonzalez
Okay place to store some stuff just keeping clogger on the closet, not for your expensive stuff, doesn't look very secure, the materials made are thin and kind of flexible.
