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November 2023 by Kiley Hensrud
I sadly will never be visiting this UPS location again. I brought two packages here a few months ago - one was UPS and one was USPS. I brought both as I was printing out the label at this UPS location and dropping in a drop-box afterwards. The UPS employee working told me that he would handle both returns for me, and that USPS would be in the following day to pick up and he would include my package. He didn’t let me even secure the label to the USPS package, just took it from me and said he would handle it. I was thinking ok that’s nice, thanks. Fast forward a month: I inquired to the company of my return why I was not refunded - they let me know the USPS label was still in the “waiting for pick up” status and the item was never received. I was unable to get my $150 refund for my package. The UPS employee was very adamant about securing the label for me and ensuring he would put it in with the next days mail - I otherwise would never have left a non-UPS package at this location? Do not go to this location, I wound not trust them with any packages or merchandise.
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November 2023 by Marta K.
On the website it says that they close at 6:30pm, I walked in to the store at 3pm (it was open) and lady yelled "get out, we are closed, I gotta go". I wish I would never had to use their services.
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November 2023 by B C.
I recommend going to another location. This one opens and closes whenever they feel like it. Doesn't correspond to their posted hours on line or on the UPS site. The other day they closed at 3pm. Tons of customers arriving when I did, not understanding why they were not open. Still not sure the answer to that. Maybe this location is going out of business. A mystery for sure.
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November 2023 by Courtney Carter Dugan
Had such a lovely experience today, incredible customer service. I had my hands full between baby / puppy / phone call, and was waiting outside the store to finish my conversation before heading in. The kind man behind the counter came outside and and grabbed the package from me, offered me a receipt, and my puppy a treat! So thoughtful, generous, and helpful.
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November 2023 by Francis Fitzgerald
My business partner just picked up package was insulted my employee Vivian in front of other 2 employees. She yelled and screamed at her, reporting this incident to the headquarters and her manager as well! Be aware she is judging you by how you dressed !!! Terrible experience unprofessional and rude !
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September 2023 by Kate Beck
Wish I read the reviews before shipping out here. Purchased label and dropped off package here, it was never shipped out and the employees were extremely rude when I inquired about it’s status a week after it was supposed to be delivered. My only option was to file a claim, which only entitles me to receiving up to $100 when the item shipped was much more expensive. I feel like I’ve been scammed and the package was likely stolen by an employee.
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September 2023 by Joe Clark
The people here are always friendly, helpful, and quick! I go in there often so it’s nice to see a familiar face. My favorite UPS store.
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August 2023 by Karen M.
Great service by Dwayne. One stop solution for multiple service. Thank you for the great print job and also the shipping
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August 2023 by L R
Patient staff, no lines (I go during the day before 5) and the owner has always been helpful and kind.
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May 2023 by Ginnie Gandy
Really appreciate that the owner, Dwayne, is regularly at the store and interacting/helping customers. He makes the whole experience of shipping out of this location much more personable!
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May 2023 by Carlos Rocha
If you’re looking for notary services, just keep in mind the owner / notary takes a 2.5 hour lunch break between 12:30pm and 3pm. Also, disregard the passport photo services they advertise: they do not have photo paper.
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May 2023 by U A
Ladies and gentlemen do not patronize this location the money is being taken by one of the employees and the packages are not being delivered. Personal information is being stolen and possibly used for identity theft. I will be notifying UPS headquarters.
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April 2023 by Bianca Anderson
Ladies and gentlemen do not patronize this location the money is being taken by one of the employees and the packages are not being delivered. Personal information is being stolen and possibly used for identity theft. I will be notifying UPS headquarters.
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December 2022 by Raf R.
This is the biggest scam ups I've ever been to. I shipped a 8lb item for 14$ then a month later they charged my card 78$. Do not shop with this ups they take your money and refuse to give it back ! ALSO THEY LOST MY PACKAGE TWICE !! And had to go through a grueling process to get my money back !!!
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December 2022 by Archana Singavi
Dwayne could not have been nicer to me today. Really helpful and just reaffirmed my faith in humanity a little with his kindness!
