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November 2023 by Chantz Rodriguez
I stopped by Wednesday 10.11 afternoon to drop off a couple packages to be shipped out. The amount of kindness and professionalism the manager Gu'Han had is incredible. This is one of the best customer service experiences i've ever had. I would go out of my way to ship packages out of this UPS for how stellar my experience was.
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March 2023 by Deborah Heikes
I purchased a couple of items from an auction house and needed them picked up and shipped to me. The auction house recommended two different UPS stores, but Ricardo at this store got my business because he was so quick to reply and so responsive to all my questions. He had my items picked up in a timely fashion and shipped to me very quickly. Both items were fragile, but Ricardo wrapped them up so carefully and so tightly that they arrived without incident--even though one of the boxes did come with a hole in it from something puncturing it along the route. Throughout the process Ricardo was very responsive and very professional in dealing with getting my items safely to me. I am very happy with the service I received.
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January 2023 by Andrew K.
Great place to do business with. They are friendly folks and certainly they did a great job packing and shipping. The very fragile item came intact, and I received it very fast. Looking forward to doing business with you again! Thank you very much!
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November 2022 by Amanda Marinello
We frequent this location and the River North location multiple times a week due to the volume of business shipping we have. It is always a pleasure to walk in and see Ricardo. He has been helping us for years at various UPS locations and we know that when he is around, the job will get done. He is kind, smart and efficient. Keep it up Ricardo, we appreciate you!
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November 2022 by Aubrey Lehrmann
This the best UPS Store in the city by far. They are so helpful, friendly, and upbeat. The owner really tries to make it a good experience coming in. All the employees are so patient especially when I have international shipping questions. And great music playing too!
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August 2022 by Jin Xing
Very friendly.
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July 2022 by Nick Flores
Gary goes above and beyond each time, and it’s refreshing. Too notch customer service at this location.
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May 2022 by K C
This is by far the best UPS Store in Chicago! The manager, George, is incredible! I was in a huge hurry to get a painting shipped out and while I'm sure he had to pull a ton of strings to execute my request, you would never have known it with how friendly and patient he was! THIS is what customer service is SUPPOSED to be, folks!! Thank you, George, for being there for me when I needed it most!!
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January 2022 by Bradley Scher
Desmond was my cashier today, 5/5 for efficiency and friendliness. Second time here since it was so fast and helpful the first time.
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November 2021 by Cody Wombacher
Great staff and wonderful experience every time i go in.
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July 2021 by Emily Sweeney
This UPS location is top notch. Every single person working here is friendly, helpful, and efficient. I regularly visit this location and would recommend it to anyone needing a UPS service.
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January 2021 by Juilee Bhosale
Very well managed place. I'm in and out within no time. They really know their services and go above and beyond to make the experience most convenient.
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January 2021 by Brady D.
So friendly, helpful, patient, and accommodating. The staff helped me with printing and fixing my box so it was usable and didn't need to buy a new one.
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August 2020 by Jordan Abushanab
Thank you for the great customer service! I got a couple documents notarized and faxed in a very timely manner.
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December 2019 by Shey V.
Best location I've found. Everybody is so nice and it is very clean! Ive gone different times if the day and the employees are always consistently nice. You can park for a bit in front of it but it's busy area for sure
