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September 2023 by Ricky S.
Came in lost trying to find the right cabinets. Came across Demi who was amazing to work with. She helped me from A to Z. And now I have the perfect cabinets thanks to Demi. Super awesome and very friendly and approachable.
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August 2023 by Adrian Oltean
I rented a concrete mixer from this place and everything was fine with the machine but when I returned it, there was this curly haired gentleman (don’t remember his name) that met me with extreme unprofessionalism. I think he was upset that I asked him to help me take the mixer down from my truck. He wanted to charge me $100 as a cleaning fee because the wheels of the machine were not clean…really, the wheels? Do they think I can fly it to my truck after washing it? This was a concrete mixer, I washed off the concrete inside and outside, but apparently at this location you have to return the machine looking like new. Of course I asked to talk to the manager, and guess what, he supported his employee…god job mister manager, a good way to lose business. I don’t rent a lot of tools but I do spend at least 20-30k at Home Depot each year..I guess that Menards will be my new go to place from now on.
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July 2023 by Alexandr S.
This Home Depot in using a security tower with speakers that play music all the time in the parking lot. This makes me feel like I'm at the Auschwitz concentration camp. What's the purpose of the music playing in the speakers ? So our subconscious don't forget that we are always being watched? Are the SS guards always watching?
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June 2023 by W A.
Poor customer service! Stop losing business and repeat customers.3x in the garden the cashiers..... are unapproachable and when you ask about a product or pricing or sale or where to find something they are unhappy and unwilling to help. If they don't know, they must get you the help. Make the sale!! To much competition and stores closing out to treat people this way. Coach your employees. Secret shop. Fine tune your hiring process.Have pre-shift meetings so they are fully aware of where they work, sales going on, and please work on the poor attitudes.For now will stick to Other retailers that are getting it right.
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March 2023 by Mike K.
It was really a zero star review. The employees at this store are the most rude and unprofessional people I have ever encountered in the Home Depot chain. I have spent thousands of dollars at this company and to be treated like this store treats their customers is unacceptable. Thank goodness I will never have to go back there again. The chain should clean house and dump the garbage employees and for that matter the uncaring management and start over. Speaking in Spanish and thinking I don't understand is so rude but guess what I understood every rude comment you made lady. Not appreciated!!! Unhappy customers!I am sure the company could care less because the management doesn't.
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January 2023 by Karen J.
I have been to several Home Depot locations through the years. I enjoy doing stuff at home without needing to dial up a "man". It does, because it's unknown territory, get a little intimidating sometimes. I NEVER like going into Home Depot because I never felt like I belonged. Today I am thrilled to report that changed. I needed some help with hardware and a drill bit so I could hang my tv on the wall without paying someone. I ran into 3 of the most helpful women working there who went above and beyond for me!!!!! Not only did I get pointed in the right direction, I also learned something!!!! Loved loved loved my experience today! Girl power! Thanks, Home Depot and thanks to the women who helped me out today!!!
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October 2022 by Joan L.
I have health challenges, which can make walking difficult at times. One of the customer service representatives helped me out by doing a special curbside. It was for a toilet seat, so the item wasn't prohibitively heavy or bulky. It saved me the trouble of parking and aggravating my medical condition. I won't name the lady, just in case it goes against policy. But I thank her for making the job much easier. Had the seat installed within a hour of receiving it.
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August 2022 by Brian H.
This review is for Patrick in the Flooring Department at Home Depot. We needed new carpeting in our home and came to this Home Depot to look at samples. We were lucky enough to work with Patrick in the Flooring Depot who took the time to explain to us all of our options to find the best carpet that worked for us. He explained the whole process, and worked with us when we were confused regarding some discrepancies between estimated costs and true costs after getting measured. Patrick was very patient and worked with us throughout the process. The carpet was installed exactly on schedule and it looks great. We are very happy with the result. If you need carpet, talk to Patrick!
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August 2022 by Dwight S.
After waiting two months on the day of our back door measurement ... just minutes before the contracto was arriving ... I received a call advising that since we are residential (condo) they wouldn't be able to help us since they only handle commercial installations. WTH Home Depot!!! I'm off to Menard's after I get my deposit refunded from you.
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July 2022 by Yolanda F.
Worst possible service no one is around to help you out just bought 2 condos redoing bathrooms instead of going elsewhere I decid ed to come to HomeDepot worst choice ever!!! When I finally found someone well a worker to help she was pulling a cord from behind a refrigerator I explained that I need assistance to carry out a huge Vanity that required 2 people and also a flat bed so they can carry it out her respond Sandy from Kit
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February 2022 by Davina P.
The amount of times this location has hung up on me or told me an item was in stock when it wasn't is laughable. Employees are completely unreliable.
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November 2021 by Happiness L.
I just had one of the best experiences ever calling any hardware store. I am looking for outdoor security lights and didn't know much about them. Then I called this store today and talked to Charles. He was amazing. He answered all my questions about the differences in solar vs battery powered and other features. I need to get some for my Mom's house as she is a senior who walks with a cane. With fewer hours of sun she needed some extra lighting plus it helps with security too. Now I can confidently place my order since I have all the right info. Thanks again Charles as your knowledge and kindness meant a lot.
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September 2021 by Scott C.
We went to three Home Depot stores to find specific lights, switches, and other electrical equipment for a bathroom renovation. It was somewhat difficult to find someone to help us at the first two stores. When we did find someone they were nice, but not able to help us. They did not know anything more than we did about the equipment. They were not able to direct us to the products that we were looking for or find the products--even though they said their inventory showed it being in stock. We ended-up trying a third Home Depot---the one at 3500 N. Kimball. It was the exact opposite experience. Help was immediately available. Both people who assisted us during our visit were knowledgeable and very helpful. We think that one of them is named Oscar. He was great! Answered all of our questions and made great suggestions. Three Home Depot stores---and the last one was the charm.
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August 2021 by Eleazar Guzman
Very organized & well stocked. I found what I was looking for fast & was in & out.
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July 2021 by Moriah Garriga
This review is solely for the manager of the truck rental department by the name of Roxanne. She was very unprofessional and had a nasty attitude. The truck and everything was fine but this lady needs to learn some manners and how to politely talk to customers that shoes her respect. Only because the way she spoke to me, I won’t be coming back here. Never had an issue here till her.