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February 2024 by Janice Miller
A beautiful place and the attendees are very warm and gracious. I now have a beautiful American short hair cat. He is everything I could ever want.
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February 2024 by Dino Mahmutovic
they took care of my dog when he was neutered he is doing very well now
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February 2024 by Pedro
We’ve had rumor Millie for a couple months and she is a great addition to the family.She is sometimes shy but once she gets comfortable with you she is playful and cuddly.we made a great decision adopting from treehouse humane society, they were very helpful and kind during the adoption process.
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February 2024 by Dave E.
What a great place. Found our new family member and fell in love with Purrcival. ( Purrcy) Great people and awesome facility to rescue lost souls.
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January 2024 by Brenda Garcia
Got our cat spayed here and they were amazing, very helpful, and reassuring throughout the whole process. Definitely will be returning when her shots are due.
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December 2023 by Jesus T.
This review was hard for me because since May of this year, I've adopted two cats from Treehouse and we're absolutely in love with them. They're perfect in every way. However, after going through two adoption processes with this place, I think Treehouse is a shady business with several opportunities for improvement. Operations - I was concerned the moment I was handed an actual binder (with dividers and everything lol) of the cat profiles and facts. It's 2023... why is there hard copy anything? But forget about the binder, let's talk about their joke of an intake process -- I would say 30% of it has to do with the actual cat. The rest is the person asking if various third parties can email you for opportunities. So basically you're sitting in a chair at a desk for 30+ minutes just awkwardly going "no, no, no, no" The biggest operations concern for me though, is the Treehouse "return policy." Essentially, adopters have two weeks to return their cat and get their money back from the adoption fees. If you miss the two weeks, you can still return your cat, no judgement..... WTH!? The stories these people told us about adopters bringing cats back will truly break your heart. If you go to their website/instagram right now there's a cat named Cassius who was returned by a family. He was then put off the market for adoption, and now he's only available for foster-to-adopt... Cassius is a cat who acts like a young cat. He's a victim of the Treehouse return policy, which essentially puts the adopter FIRST and the cats last. Cats shouldn't be punished for bad humans. Cat care/handling/vetting - when we adopted our first Cat, Venus we were told she was "semi feral" very shy. Ok, no problem seeing as how I grew up with ferals and they have a special place in my heart. But I'm here to tell you, after loving her and getting to know her for 7 months, Venus is NOT semi feral she is FULL 100% FERAL.... And guess what? We weren't prepared for a full on feral cat adventure, so we hit a few rough patches that we shouldn't have had to endure. I should've known something was up when the vet came from the back and said "I couldn't cut her nails". The VET yall, not the volunteer. They also indicated on her paperwork that she was pregnant, 3rd trimester. And guess what? The lie detector proved that was a lie lol. This place is literally a revolving door of cats because they can't get their details correct AND their operations strategy sets their cats up for failure. Adoption appointments/stakeholder management - I don't appreciate the way l've been treated during the viewing portion of the adoption process. Not only will you encounter aggressive volunteers forcing specific cats on you, but they're all pretty darn useless when it comes to actual information on the cat. I understand these cats are transfers and probably between several facilities, but why would you not educate your staff on the cats you have available (especially if you're forcing specific cats on people). The worst part of my first process was this white couple and and white, older woman volunteer who literally stalked me, my partner, and our guide, Tiffany throughout the shelter and aggressively tried marking their territory on a cat that they had claimed. They were freaking out so much when we entered the same enclosure as the cat they staked their claim to, they glared at all of us and every single move we made the ENTIRE TIME. All three of us (and the cat low key) were freaking out. Three grown adults glaring at other adults from the other side of a room, angry that there might be a chance a cat bonds with other humans lol. 1. Manage your adopters better. You can't predict how people will act but you can control how you respond 2. Educate your volunteers on how to speak to and treat people. I know you're in the cat business, but unfortunately cats can't adopt cats and we can. Get with it and sort out your appointments 3. Lis
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December 2023 by PJ S.
Absolutely love the mission of this organization. The cat café always has the sweetest kitties in it and an awesome barista as well!
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December 2023 by Austin Reed
Extremely friendly and helpful staff
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December 2023 by Maria Davila
They always take the best care of my fur babies A1
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November 2023 by Ninachi 2.
Friendly stuff open to help you with all your questions and concerns.I would recommend this place.
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November 2023 by Magda Walczak
Best place to adopt a kitty! They’re kind and knowledgeable and really love cats. Robust foster program, cats at work program, community outreach, and even a low-cost clinic. The cat spaces themselves are very welcoming to both residents and adopters. I truly believe that this is the best example of a cat shelter, and I wish all shelters were like this.
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November 2023 by Arturo Oliva
The staff are absolute professionals. We got a rescue here and have been working with them since.
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September 2023 by Phoenix Kask
I brought my two cats to get fixed. Setting up an appointment was easy and straightforward. The drop-off and pick-up both went smoothly. The staff are friendly, welcoming, and happy to take their time to answer your questions. I highly recommend Tree House!
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September 2023 by Andrew Phassos
Madeline was only at tree house for a week after being found on the street by a rescue agency. When I walked in to adopt her I come to find that within a week they already spayed her, gave her all her shots, perfectly box trained her, and fed her daily to help her put on weight as she was thin. 4 months later she’s at a healthy weight and been the best friend I could ask for. They were super responsive, friendly, upfront, and honest about all the cats. They even gave me two whole months worth of food for her at no additional cost. Would absolutely recommend
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July 2023 by natalie g.
The best shelter I have ever visited they treat their cats with love and care. I visited there wellness center and it's clean and there customer service is amazing. From the moment you enter your greeted by Kristin and she is so helpful and knowledgeable. I wanted additional information and they introduced me to their manager Cortney, she came out to speak to me she was so kind, patient and answered all my questions. I have send them a lot of my friends and they are very happy and feel that their pets are receiving the best care and they have very affordable prices.