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January 2024 by Redline EPOMAS
Literally a bunch a low life locals that work their that won’t speak to customers coming in, staff high and smelling like weed, I waited 20 minutes so the staff could get high and was lied to about their reimbursement policy. This is HANDS DOWN the worst establishment I’ve ever went to. Highly shocked. Very trashy place and even trashier staff.
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September 2023 by Ericka C.
Came to this location on reservation to get a car transporter when I arrived I was told they could not find my reservation even though I showed them my email and then the employee tells me they had rented the transporter already. Then they try to accommodate me at another location at 4100 W. Fullerton as I arrived I showed them my reservation and they told me they couldn't, give me the transporter either because they had another reservation on that one. I am extremely pissed off because I'm supposed to pick up a vehicle from my mechanic to take it to a transmission shop and now I'm stuck in the city in the horrible traffic because these two locations don't know how to get their self organized, and by the way, the first location the facility smelled like tall marijuana. No wonder they're not paying attention at what they're doing. Horrible, horrible horrible beyond horrible
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September 2023 by Diana G.
Jackie and Andrea were great at helping us fill our new propane tank. We went to another place before them and they were not able to figure out that it had to be purged. Jackie immediately knew what to do and Andrea filled it up in no time! Now we can use our fire table, thank you Jackie and Andrea! :)
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July 2023 by Andrew Reschke
Great location with excellent and kind staff. Made my move in/out a breeze and even offered me a water at the end of my trip. Would highly recommend.
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June 2023 by Joanne W.
NEVER use them! We had a truck reserved for today. We had movers all set and a specific time to move in our new condo. They DID NOT have our truck, ( nor any truck nor any van) that was reserved weeks ago and confirmed yesterday. They did have 1 truck on premises but "the inside was full of garbage". You would think they would clean it for us, but no. After explaining that we had to have SOME vehicle, they found one at UHaul Neighborhood ( 20 minutes further away from the moving site) 25 minutes away. They reserved it for us. We went to that that UHaul and the employee laughed at us and said he had no reservation and no vehicles. We tried calling Westside to tell them what happened and after being on hold for 10 minutes, got corporate service who was very nice and got us a reservation at another UHaul close to the move. Guess what, they also didn't have a reservation nor any vehicles. They said corporate UHaul often makes reservations for vehicles that are not available. 2 1/2 hours later, we had NO VEHICLE, no way to move furniture, movers we had to pay, no bed to sleep in, etc. All this time, money and stress because UHaul doesn't know how to schedule their trucks. I would recommend renting your moving truck from another company as this problem seems be part of UHaul's corporate culture.
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April 2023 by JORGE RUIZ
It is the WORST place you can go to. If you are going to pick up a truck or rent a space, you are going to wait more than an hour in line for them to attend you. If you are going to buy propane it is the same. You have to wait for the owner to have time so she can go outside and attend to you... the last time I went in and asked if someone could help me with propane and they told me 5-10 minutes... after waiting half an hour I went back inside to ask if someone could fill my tanks, they told me the same, 5-10 min… after waiting 20 more min I had to go south to fill my tanks in Tulsa. oh and you can't ask anyone to help you because they're always in a bad mood... why do they have a propane service if they don't like serving people... if you're going to rent a truck or a storage space there are better places and more professionals than these guys. If you want propane, the best place is Tulsa Power Service, it's a bit far but in less than 5 minutes you'll come back.
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April 2023 by Cheryl B.
Completly could not have had more of an unprofessional experience. No training in customer service or etiquette. They canceled our reservation the night before due to a broken down truck. The next morning they call that they canceled our truck and it was gone due to overbooking! They then send us 45 minites out of our way to this location only to be denied and completly disrespected. We paid and reserved thos truck and there is no remorse from the two women at this location. How is it ok to screw with people's moving days in this manner! Luckily after an hour of calls we located one, but our whole day is screwed because someone did not know how to do their job!!!.
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March 2023 by Johnathon Bush
Great location. Friendly, professional and fast. Received excellent service from Kassandra!
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February 2023 by esteban cajamarca vasquez
They’re supposed to open at 7, it is 7:40 and I’m still waiting.
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February 2023 by Vianca Martinez
Great Customer Service and very helpful.
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February 2023 by Anastasiia Zubar
Says store opens at 7 am, but 7:15 they wasn’t even there. If people make time for pick up right at opening meaning they expected to have a truck at that time !
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February 2023 by Restless Bookings
Lots of trucks, good service
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February 2023 by Mitchyloe Robins
Jackie & her crew are THE BEST! They were so helpful! We needed extra space, they helped. We got a truck AND storage all in one! Highly recommended and we'll be back next week!
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February 2023 by Tai L
Good and fast installation of my new hitch.
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August 2022 by Aline O.
I took the truck back at 9:15pm I drop the key in the lockbox I realized that I had left my wallet , my sunglasses and my iPhone charger in this truck so I callEd 24 hours customer service and they emailed the general manager they told me I can get a lock smith but it would have been 175 for them to come out I wish i would have anyways I went back in the morning and this cowo that cleans out the trucks stayed that he is the only one that cleans out the truck and he didn't see a wallet or sunglasses I told him he was lying and his a thief he got all in my face telling he has two jobs he doesn't have to still mean while every one els is looking for my stuff this mf took my wallet if the truck was not vandalized and his the only one who cleans the truck out he took it there was 250 cash I just got from the event I had well I went back up there today and the manager was there she looked at the camera and saw him go in that truck grab something and walk off the premises so I guess he went to stash the wallet he claimed he went to the store but there was nothing in his hands that says he went to the store my thing is also if you started at 8:30 am yoir on the clock steeling time as well because your on the clock it isn't lunch time why you didn't wait until your lunch break I knew he was guilty when the Sargent came in he got pail white like he saw a ghost yeah it was my fault for being careless and leaving my wallet in this truck but you as an employee you should of put this in the list and found pluse you should not steel from your job period he should never steel from his job what an ass I told my friend and family not to go to this location ever this man was so disrespectful I made a police report I pray that they investigate this matter i forgot his name but I know that he was Puerto Rican light skin he was sweating from being so nervous he was guilty don't go up there
