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February 2025 by Ron
The staff are always courteous. However, I am a regular purchaser of propane and lately I have been told at this location and at 26th and LaSalle that they are not rained on how to complete propane transactions, or that they have full canisters but that their system is not allowing them to sell them. I really don’t have any gripe other than this but it is extremely frustrating to see a product that appears available to buy on premises that you desperately need that they employees do not know how to sell. Please fix this.
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February 2025 by Michael Dunham
$19.95 became $89 despite getting the cheapest options ... felt like highway robbery
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January 2025 by Chris Krakow
Very disappointed with the delivery service. I had a recent surgery and that was the main reason for having the moving supplies delivered. The delivery person dumped my entire order in the lobby and left. Only after I called and complained, they came back the next day and delivered it to my apartment.
In the process, they did not deliver lids for file boxes, so during packing we discovered we were missing the lids. They are delivering them tomorrow.
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November 2024 by Liz Moncayo
Very bad experience bad service many complaints
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October 2024 by Transpott Ted
Very rude staff, was asking for directions and the employee told me to Google it.
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August 2024 by Yasmin Me-you
At first glance nice place. They change the prices on me! Management needs more humility with professionalism. The regular workers were great! I retrieve my belongings quick fast and in a hurry due to how she spoke to me! Also when I was getting my stuff to leave the people stole my stuff! But pray for those who miss use you! May she ( manager) get the hug she needs! She needs a blessing! Save your money guys go up the street to the other one!
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June 2024 by Tewonna Williams
Jason and his team are amazing! Will definitely use them again!! My things were safe and secured without damage!P
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June 2024 by Zech Dearth
BEST CUSTOMER SERVICE! Moving is super stressful as we all know. Valerie helped us out so immensely with such a kind personality. She really set this move off to a great start!
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June 2024 by David Euisung Shin
The app is glitchy and works poorly. Trucks are almost never available, and even after reservation, they will change your truck to ones that are across town. Staff at this actual location are unfriendly and condescending. I traveled less than 15mi, filled my truck with 5-6 gallons of gas, and they still charged me $13 extra for gas, even when I literally brought the truck back with more gas than it started with. Overall terrible experiences multiple times. If I were you, I would stick to local and family-owned businesses like Flash moving services.
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April 2024 by Keeton Nance
I was very impressed by the team at U-Haul of South Loop. The owner, Jason, went above and beyond to assist me with my move this week. When I had a few hiccups with my trailer rental he quickly helped me formulate a new plan that kept my cross country move on time and on track. They were very busy this past weekend but he remained patient and incredibly helpful throughout the two days I worked with him. It was the best U-Haul experience that I have had to date, and I would thoroughly recommend this location over others in the city thanks to his leadership and attention to detail.
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April 2024 by CarefullyPlated
Typically, I wouldn't rate a uhaul place, it's just a thing we do out of necessity. But living in the city one can be particular about where we go and order from. I liked this uhaul, better than the burbs. It was convenient and I was able to leave my car there with no issues. That's a huge plus in my book. The check-in was relatively quick and I was on my way. The return was even easier. Seriously the quickest uhaul experience I've ever encountered. Prices for uhaul are decent.
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April 2024 by Rebecca Wilson
Jason and his crew are an amazing group of individuals. The customer service at this location is unmatched. This south loop location is definitely my first choice for U-Haul and storage rentals…
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March 2024 by Pride Usa
entrance for trucks from I 90 to Cermac rd , make left canal st , make left lumber st.
entrance for trucks from I 55 , exit 293 a to Cermac rd , make right canal st , make left lumber st.
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March 2024 by Casandra Williams
Super easy & smooth experience! Booked same day. Great customer service.
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February 2024 by Karen Fitts
Best rental location U-Haul has. Courteous and helpful staff. Excellent customer service .
