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February 2024 by Jacky Chen
They have wonderful service and the customer support is just amazing. I will definitely go back to them for storage.
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January 2024 by Michael Grooms
Crystal and Carlos were very helpful and professional. Thank you!
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December 2023 by Big Tino
Great service with plenty of trucks for rental!
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November 2023 by Sam Morales
Went in a few times to this location most of the staff was very helpful but definitely a few bad apples in my opinion. Went in to get a riser for a hitch and was looked at like i was nuts. Was told the didnt have it but we i looks around low and behold there was one.Ended up still renting a trailer from here but it was filthy inside, not sure if these go through any cleaning but think that would be something that should be done.
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October 2023 by Dave Warner
BEWARE OF RENTING FROM U-HAUL!I rented a twenty foot truck to move from Chicago to Texas. The day before U-Haul called me and said they wouldn’t have the truck at the location I rented it (this one) and I would have to pick one up 45 minutes away. I said that was not right, and the guy on the phone said ‘you can get a 15 foot truck at the location you requested.’ I said I needed a 20 foot truck. I was upset and I apologized to him because I knew he was only the messenger. I called the Kedsie location and asked the person if the 20 foot truck would be available for me tomorrow. She said YES. I went to this Lincoln Park location to see if they could do something for me. They could not. I asked to see the 15 foot truck and they asked Carlos, who was sitting behind the counter on his cell phone to show it to me. He looked angry and very bothered that he had to do it. He showed me and I left. Then I called the Kedzie location and talked to a girl who checked my reservation and said I would have a twenty foot truck after 1pm. I felt assured that I would get what I asked for. When I arrived at the Kedzie location I was told that there was no 20 foot truck available for me. I’m standing at the counter right now, was told that I could rent a trailer to go with it, for $690 more! I’m livid. I’m moving tomorrow and don’t know what to do!!
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September 2023 by Uday Singh
Told me national system is down and that they can't do anything to rent me trailer. Uhaul customer service said otherwise. Employees and management took zero initiative to help rent a trailer. Had to cancel movers last minute and now get to spend another $1000+ and get new movers to complete my move. Unbelievably frustrating to see 10+ Uhaul employees and all the trucks and trailers in the world just sitting around while my moving plans get screwed over. Do better uhaul and have a backup when systems fail (as they invariably do).
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September 2023 by Colleen K.
This place is the worst! When I got there they had given away the van I had ordered . Then told me to go to another location. I told them I didnt have time for that. The lazy guy working never got out of his chair he just said bring me over your paper work. Unreliable, rude attitude and extremely lazy!
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September 2023 by Zen A.
THE WORST CUSTOMER SERVICE !!!!! Don't be fooled when somebody is actually nice to you on the phone when you call them, because, once there is a problem they turn their phone to message mode and then run out the clock and go home for the day. Awful service and honestly they really don't care whether they screw up. STAY AWAY!!!
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August 2023 by Peter “Schmbrg Pete” K
Overall experience with rental truck was good. One big complaint was having to buy the $5 road hazard if I wanted to buy insurance for $15. No where is it said on website and it is not mandated when I spoke to UHaul customer service. Still waiting for their explanation. Did the location just make that rule up, very suspect. Feel deceived at that location. Anyway, I'm waiting for my refund.
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August 2023 by Jeff Rey
I would give 5 stars for service and the way the employees handle people and questions. They helped me make several changes to my reservation in under 5 minutes. They offered tips and valid suggestions. They were awesome. The only snag is the wait at opening. They needed more people working, but not better. Best rental facility I've ever used!
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August 2023 by Jeff Russell
The best rental location of any brand in my experience. The employees were helpful and patiently answered my questions. They even made useful and valid suggestions. The only knock was the delay in line to get the trailer, because one person ran it all. He was still excellent. In fact, all employees were outstanding!
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July 2023 by Kevin Reynolds
I was planning to move out. I reserved my 15 foot box truck 5 days before needing it. I spent an hour in line at 7 am just for them to tell me that my reservation was in elmhurst and I showed the worker multiple confirmations I had that my pick up was indeed the one in Lincoln park. He told me there was nothing he could do even though I have had a reservation for 5 days. Horrible customer service and wouldn't recommend this place to anyone.
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July 2023 by Jeff M.
Reserved a 20' truck almost two months ago. Was told a day and a half before the move that my truck was only available a multiple-hour drive away. I know that U-Haul gives themselves the out with fine print in their contract but this is an appalling business model for the customer and I will be avoiding them in the future if I possibly can.
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July 2023 by Jose Gonzalez
Crystal, Crystal, Crystal! Since 2 years ago when we received our unit u til today when we departed- always approachable and assisted/problem solved when I needed. Truly an asset to this company. Thank you. -Jose G
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July 2023 by Megan Stephenson
All the employees here are really chill, which makes renting a UHall seamless.
