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January 2024 by Connor Cole
I reserved a UHaul here today. When I arrived I was informed there was no truck available because the one I was supposed to get was “towed.” The manager took no accountability or responsibility for this and told me to “call the 800 number and complain.” The manager even said that this happens frequently and there’s “nothing he can do.” I suggest they stop contracting with UHaul if their location is unable to provide customers with trucks that they reserved. No one even thought to contact me prior to arriving at the location to inform me there was no truck for me to rent. I had a very limited time frame reserved to move and this completely ruined my plans. If your business is unable to reliably provide a service to customers then stop offering the service and wasting people’s time and money. I highly suggest using another UHaul location to reserve. Avoid this one at all costs.
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June 2023 by L.E. S.
Called the day before scheduled pickup for a reservation I made 2 months in advance - no appropriately sized trucks available for over 50 miles. What a joke.
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July 2021 by Google user
This was a much better experience than the other place I tried to drop off. The guy was friendly, I gave him the key and I was on my way. He emailed my invoice to me and everything was good I should note, Google maps had me drive up the alley, there is no access for the building from the alley. So I decided to just park on Washington and find the entrance. On the door there is a sign that says U-hauls are to park on Washington. So there you go, park the truck on Washington near Division, then drop off your key.
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June 2021 by Michele DeWitt
This was a much better experience than the other place I tried to drop off. The guy was friendly, I gave him the key and I was on my way. He emailed my invoice to me and everything was goodI should note, Google maps had me drive up the alley, there is no access for the building from the alley. So I decided to just park on Washington and find the entrance. On the door there is a sign that says U-hauls are to park on Washington. So there you go, park the truck on Washington near Division, then drop off your key.
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March 2019 by Gustavo Breton-Wold
No boxes for moving.
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July 2016 by Annie M.
The worst moving experience of my life started with the u-haul facility at this Chicago location. I recently moved from Chicago to Los Angeles, which was a very hard experience even without the complete nightmare that was u-haul's customer service. I made the mistake of choosing to use u-haul's moving/storage option called u-box. NEVER USE U-BOX! Literally no one in the corporation was trained properly on how this service works and I've had roughly a dozen changes to my order because someone was trying to "fix" something in the system. First: the boxes are considerably smaller than any other moving/storage alternative, making it really hard to pack bigger items like couches and beds. So I had to order an extra box after the movers already arrived, and that made all hell break loose. That evening I was on the phone with u-haul at least 2 hours while the movers are there, trying to work around the technical difficulties they were experiencing on their end. Eventually a box got added, but the movers had to leave, so I had to pay another $200 extra the next day to have them come back to get the box (which I had to load myself) to ensure it wouldn't get separated from the rest of my stuff. Then Justin, the general manager got involved. He had to call me to charge more money to my card. At this point, he ensured me my stuff with be delivered together and on time by the date given to me: June 16. A few days pass, it's a holiday weekend and I was busy apartment hunting in my new city...then I look at my u-haul account. Not only had they been sending multiple emails a day (I'm up to 37 emails in about 3 weeks), but my delivery date changed multiple times and I had 2 or 3 other orders on my account that I never placed. I don't know who was responsible for them (whether it was someone on the corporate end or if it was done in error while I was trying to add the additional storage box on), but I've had to call uhaul daily for a week and a half to try to resolve these issues. Then Justin called back into my week of panic and leaves a rude voicemail informing me that no, I was wrong, my stuff was getting there on time. I left a message for him to return my call, in part because I want to file for the refund I'm now supposed to receive, but he never called me back. Also, I confirmed with several other avenues of u-haul: my delivery date changed, it was definitely going to be late. I'm now living across the country from my family and friends, and instead of calling them to catch up, I've had to spend every single night on the phone with u-haul trying to fix the mess they've made. I've never been more disappointed by an organization, let alone on that works in the field of customer service. Not only would I strongly suggest avoiding this location, but avoid u-haul entirely. Moving is stressful enough as it is; your moving company should help ease that stress, not make it worse.
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February 2016 by Esperanza G.
Fast accurate and friendly service.
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October 2015 by Ric V.
10/13/15 I am writing today to complain about an horrific customer service experience I had recently, with the manager of the UHaul rental center on West Fullerton Ave., in Chicago. Before I begin describing the details of this incident, I think it might be important to note that I have managed a Uhaul Center  years ago,and I realize the difficulties in dealing with a customer base that is often highly stressed because of the anxieties of the moving process.  In this case the highly stressed, anxiety ridden party was their manager and not this customer. I also would like to point out that I rent trucks and trailers from UHaul  on a very regular basis -- with probably a dozen rentals of the past few years. I am one of UHaul's most valuable type of client: A regular, loyal renter. The details of my complaint are as follows: I reserved a Auto Transport trailer, online, for a one-way rental that was originally to be dispatched from the UHaul rental center at 4?00 West Fullerton in Chicago. When I arrived to pick up the auto transport I had reserved, I had the unfortunate experience of standing at the counter for over 5 minutes, listening to the UHaul Manager yelling at a customer over the phone about how a storage unit that had been broken into was not UHaul's responsibility. The UHaul Managers' tone, volume and dismissive attitude toward his phone customer was the first clue as to the type of character I was dealing with. A rude, callous and sarcastic rebuttal was delivered loudly, while I waited patiently. When the manager got off the phone, and visibly agitated he greated me with a "Yeah?"  I replied that I had a trailer rental reservation, which he looked up and sent me to the lot to "make sure my towing vehicle was OK" before initiating any paperwork.  When I was shown the Auto Transport trailer that was being suggested, I was shocked. In 30 years of renting Haul products I had never seen such a run-down, worn-out and questionably unsafe vehicle be offered for rent:  The Auto Transport had multiple rusted-through holes in the frame and deck, it had exposed wiring dangling from the tail lights, rusted out wheels and fenders and a license plate that was not up-to-date. (I've sent photos to Haul) In fact this AT unit was so bad that the built-in tongue lift wouldn't even lift the trailer tongue high enough to attach to my standard height Type IV hitch.  The lot attendant had to lift the trailer tongue the final two inches, by hand, because the trailer jack was dysfunctional. I asked the lot attendant if either of the other two Auto Transport trailers on the lot were available and he instructed me to go back inside and ask the manager.  When I returned to the customer service counter, the manager had already written up my contract specifying the decrepit transport trailer as my rental. I politely asked if it would be possible to rent a different trailer to which the manager bluntly responded, "No." With no explanation. I then asked if there were "any other options?", to which the manager replied with a nasty attitude; "Why?, What's wrong with the trailer you've got?"  I responded that the trailer was "in terrible condition." Your manager responded with; "Then go somewhere else!" I was shocked and tried to reason with him, stating: "There are two other Auto Transports on the lot, are they not available?"  To which your manager responded; "You're not renting one here, get off my lot." I attempted to 'make peace' by stating that "If I don't have any choice, I don't have any choice. If I have to take that trailer I will." To which the hot-head Manager replied: "You're not renting a trailer from me. Go somewhere else!" Now, I don't expect you to take my word in describing the unnecessarily confrontational style and manner
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July 2015 by Erik C.
AVOID AT ALL COSTS. The manager is extremely unfriendly and was swearing at me. Must have had a case of the Mondays, or just naturally a j**** I would NEVER go to the place again. The guy acts like he owns Uhaul and he runs the whole show. I give them an F-----
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June 2015 by James M.
This is an update, on speaking with the district manager who was very kind and understanding of the situation that occurred and the fact that we had so many issues with the truck (the gate flying off the back) she went and fixed the problem promptly. Sorry for the time it took to go and update but life gets in the way.
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July 2012 by Sarah H.
Yipes! No reviews since an unhappy one 2 years ago.... I'll go ahead and vouch for this location. Uhaul is never overly impressive (lost reservations, delays, etc.) but overall I was really happy with this location. The staff was friendly, patient, and I was able to get in and out quickly with no hassle. It's a huge facility so they have many more trucks and are much better organized than the "authorized retailer" type places. Thumbs up, folks. :)
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April 2010 by Zakia H.
This U-Haul location is one of the worst in the city of Chicago. I originally decided to use this company's trucks due to the fact that I was going to be placing my furniture in one of its storage units. I personally spoke with the manager, and he reserved a storage unit for me, as well as a truck. When my movers and I showed up to retrieve the truck, the truck was nowhere to be found. The manager told me that I had to come back within 2-3 hours, as the truck wasn't ready. The manager didn't even try to find me another truck. When I complained about the problem, he still didn't try to resolve anything. When we came back to finally pick up the truck (which had been returned much earlier than the 2-3 hour window that the manager told us, yet the manager failed to call me to tell me that I could pick the truck up earlier!), I immediately demanded that my truck rental be discounted. After much hemming and hawing, I finally got a discount on my truck. I then decided to see the storage unit. The manager then decided to tell me that he no longer had my reserved storage unit available for me (he had given it away while I was waiting for the truck to be reserved!). When I started yelling at him (along with my movers), he decided to show me two other units (one of which was on one floor, and another unit which was totally halfway on the other side of the building). Both units were totally unacceptable, but due to the fact that I had no other choice at that moment, I had to take the units that were available. I made the manager put in writing that he would rent the storage units to me at a discounted rate as well, due to the fact that he gave away my confirmed units. Because of the truck and storage unit fiasco, my movers and I were not able to put my furniture into storage that same night, as the U-Haul location closed. Therefore, I had to keep all of my furniture locked up in the U-Haul truck overnight, and pray that no one would break into my truck while I was sleeping. Luckily I had made the manager give me (free of charge) a deadbolt lock for the truck, as it was clearly his fault as to why my furniture would not be placed into storage that night. I also ran into another problem with the storage units. I was told that my two replacement storage units were heated. This was a total lie. All of my electronic items were damaged due to the fact that it was winter and my units were NOT heated. Despite the fact that I had the manager's statement to the fact that the units were heated, he denied any responsibility whatsoever for the damage to my items. Another lovely issue I had a problem with at this location was the lack of courtesy of the staff. (But then again, if I had this many problems with the manager, that should have been my indication of what the staff would be like). I came in once on a Sunday afternoon to make a payment on my storage units. I was told by the "customer service representative" (and I use that term loosely) that I could not make a payment due to the fact that he was closing the shop early. I asked him why the store was being closed in the middle of the day. He stated that he was closing the store so that he could go home and watch the Super Bowl. This "explanation" was simply ludicrous to me. I had called in advance of my arrival to inquire as to the store hours and informed the customer service representative that I would be coming in to make a payment. I was told that this would be fine. Yet when I arrived there, the customer service representative was trying to do anything and everything in his power to keep me from handing over my money in order to make a payment. When I reminded him of all the drama I went through with his manager, and threatened to not make any more payments as a result of his attitude, then he relented and decided to take my payment. I still couldn't believe that a company was planning on allowing a staff member to close the shop due to the Super Bowl, as if it were an actual national holiday. I
