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January 2024 by Harvey Meshon
This uhaul company rented me a vehicle which was on the Chicago stolen vehicle list causing the van to be towed and prevented me from retrieving it according to the tow company and the Chicago Police department. U-Haul employee initially apologized and stated the manager was aware and would be refunding my money only to Later stated that I owe them $1100 dollars.
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November 2023 by Jajuan Price
Nice Clean Security Was Perfect Staff Friendly Big And Accessable
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September 2023 by Paula Shea
Super easy to work with, and the facility is great! Stuff was stored a year and not even a cobweb! Very clean facility
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September 2023 by Arturo Valle
Took me 45 minutes to get vehicle and 5 minutes to drop it off. Mixed feelings
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August 2023 by Lucy A Johnson
Very nice and professional personnel, willing to go the extra mile to insure your moving and storage is an easy experience.
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July 2023 by Raymond Gonzales
I recently had an excellent experience at U-Haul Moving & Storage Of Bridgeport in Chicago. The facility is consistently clean and well-maintained, creating a positive environment. The staff members are always helpful, going above and beyond to assist me with my moving and storage needs. The management team is knowledgeable and readily available to explain policies and answer any questions. Overall, I highly recommend this outstanding location for its exceptional service, making it my go-to choice for all my moving and storage requirements. Five stars!
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July 2023 by Raymond Gonzales
I recently had an excellent experience at U-Haul Moving & Storage Of Bridgeport in Chicago. The facility is consistently clean and well-maintained, creating a positive environment. The staff members are always helpful, going above and beyond to assist me with my moving and storage needs. The management team is knowledgeable and readily available to explain policies and answer any questions. Overall, I highly recommend this outstanding location for its exceptional service, making it my go-to choice for all my moving and storage requirements. Five stars!
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July 2023 by Raymond G.
I recently had an excellent experience at U-Haul Moving & Storage Of Bridgeport in Chicago. The facility is consistently clean and well-maintained, creating a positive environment. The staff members are always helpful, going above and beyond to assist me with my moving and storage needs. The management team is knowledgeable and readily available to explain policies and answer any questions. Overall, I highly recommend this outstanding location for its exceptional service, making it my go-to choice for all my moving and storage requirements. Five stars!
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July 2023 by Yan Yang
Extremely terrible experience. They refused us from checking in because DC doesn’t issue DL without a photo like mine; however, my DL was from the Washington state (PNW), who does issue this kind of DLs, not DC. (I learned from their staff later that their manager called her manager saying here’s a DL from DC without a photo, and then she got the answer to not accept it.)What’s more, before they told me the real reason (DC not issuing DL without photo), they were impatient and kept misinforming me that un-photoed DL is totally not accepted.My driver’s license was issued in totally valid and normal way and was a permanent one which can be verified online. I have used it in other u-haul locations and in front of the police multiple times. Also, I have provided other photo IDs to supplement the information they want. Finding it weird, I called their customer service hotline. Not surprisingly, I got the opposite answer: when checking in in-person, non-photoed DLs are accepted. All DLs in the form of physical cards are good even when they are temporary ones (not to mention mine is a permanent one).This cost us near two hours, and the staff had even become rude telling us to leave way for their other customers although we arrived first. By the time they said the real reason — their judgements based on the wrong DL issuing state, their manager has left early (way before the store close time), and their staff showed to be impatient to be bothered and refused to fix their own mistake which caused $400 loss on us.
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May 2023 by TheeDJShowTime
The customer service was extremely good. I loved that they didn’t rush and helped me with all my questions and made be comfortable with the equipment.
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January 2023 by Lovely
Didn't really know how they charged per mile,but the assistant Manager helped me or tried to lower price. The amount they charge for gas for missing 1 line away from where it was is not right and should go over gas being a flat rate. For the price charged might as well not refill it,the girl that tried to help me didn't know what she was doing nor how to word what she was saying. Which mad it all worse. Someone else had to step in and call the assistant manager to see what happened. The manager is why I gave it 3 stars if not for her I would have rated 1 due to experience,the employee not knowing what she was doing and the fact after all this. I found cheaper truck rental with unlimited miles! For literally half of what I paid.
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December 2022 by Milton Mizenburg
Rented trucks and trailers from here. One of the closest to my house that has more trucks and has trailers the one in my neighborhood doesn't have.
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November 2022 by Helen Rivera
It's was ok. They didn't have appliance movers or dollies that i reserved. No big trucks either. I guess it depends how in advance you book.
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October 2022 by Kelly Quinn
The woman who greeted me for my check in was helpful and knowledgeable. I have been to the Chinatown location before and it was a disaster. This location is well run and the staff are well trained.
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October 2022 by T. Robinson
Clean, secure facility. Also, Greg provided excellent service.
