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March 2024 by David Kasnic
I wish I could give this place 0 stars. DO NOT RENT A MOVING VEHICLE FROM THESE PEOPLE. Not a van, not a truck, nothing. Upon renting a 26ft u-haul truck the check engine light was on. I went back into the office and informed them of this problem, a call was made to a manager, the manager and front desk clerk said the truck was inspected and fine to drive. On a 318 mile move, we made it about 70 or so miles until four more sensors on the dash started appearing, and the check engine light flashing. And then an emergency code started flashing. We have now been stranded in the middle of nowhere for 24 hours, relying on U-Haul’s poor to down right unusable roadside assistance. Bottom line, these people at this location do not inspect vehicles before rental reservations (this was confirmed by U-Hauls roadside mechanic, our vehicle had not been checked out, had its oil changed, nothing, in quite some time) so essentially you’ll be loading all of your belongings or whatever you need to move into a trailer that has a questionable vehicle towing all of it. You might make it, there’s a high likely hood that you will not. Absolutely terrible experience. We’re pursuing legal action against this U-Haul franchise with U-Haul corporate for liability. AVOID AT ALL COSTS, you’re seriously better off driving further to a different location, perhaps in Indiana or Wisconsin. This place SCREAMS corrupt/janky Illinois, as in, they just want their money and a lot of it, and what you get for your money is a vehicle that you basically have to diagnose yourself. I was even told by the front desk clerk that the afternoon maintenance people “don’t really do their job right.” That’s like boarding a plane and the flight attendant saying that the pilot isn’t very good at flying a plane.
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March 2024 by Alphabet Plaze
Best Storage Facility in the City!Great Prices! Well maintained and an Awesome Staff!
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February 2024 by Pedro Castaneda
Fast and easy rentals.
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August 2023 by Brian Bradley
Outstanding UHaul location; I go 20 minutes out of my way from the terrible ones closer to me. Bryan, Luna, Alesia, Maria, Wendy, Tyler, and Alecia (apologies for any misspellings; I didn't even remember Bryan's name the second time due, I would "say" mainly, to cognitive load) were tremendously warm, welcoming, kind, helpful, and understanding. If you're going to go to a UHaul anywhere near here, pick this one.
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May 2023 by Angelica Solis
Dont have photos not the place are very nice and clean. it's so nice.
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December 2022 by Jennifer Santos
Terrible experience. Got to uhaul 7am. Did not get truck til 10am despite having reservations...Called customer service and they did not resolve my problem. I was transfered twice. The 3rd time I was transfered was not to a direct person and then the call ended on me. The problem is: a staff member at gage park told me we can come at 7am however they don't open til 9 which of course i didn'tfind out until 7am! Customer support was unable to find an alternative location that was open and did not provide me with any compensation for our inconvenience. 2 hours wasted on a moving day! This is not acceptable. To make mstters worse, i was told the original price cut that was offered to us yesterday to switch from the 26 to 20 ft truck (because apparently what we reserved is not available) does not even show in the system! Who is this incompetent staff member that called us and arranged all of this? This experience has been littered with so unprofessional people. The staff on the phone today did not even sound like they were listening to me..i would say something and there would be literally crickets on the other end for 5 mins.everything has been totally unacceptable. Making matters even worse, we were told we were not at the right location for the reservation even tho that IS where we reserved it. How did they switch our location without our approval? Why would they make me drive further (at least communicate with me and see if my start or end location is near the uhaul location being selected). How did those 2 CSR not tell me that on the morning of when I said "hi im calling about our gage park uhaul reservation"? Why did I have to go in person to find this out? And then they sent me to another wrong location before finally driving out of our way to the third uhaul location which had our reservation. But of course this was a Sunday so ni manager available to speak with about all of this. If a Helen from transport ever calls you promising anything, don't believe her!- very unhappy customers
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December 2022 by Finola Hoard
Staff is very friendly & professional. Rental trucks are clean & maintained as they should be. Checking in & out of your reservation is done quickly.
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September 2022 by Gilberto Rivera
Let's just say if you ask an employee a ? You should get an answer pertaining to the? Asked not beat around the bush and if you don't know get someone who can better help the customer companies please train your employees better I walked out
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August 2022 by Cat D'Alexander
Wendy and her co workers are amazing!She was so helpful!
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July 2022 by Tina Rosales
Omg I stored my furniture there and it got ruined they have mice in there it's not worth it your things will be ruined!!
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July 2022 by Gabriel A.
Great place very clean and the staff are very helpful and polite i would recommend this place to anyone
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June 2022 by Gale Glo
This place I like people are nice and not be bothered not the workers go on on the isles of where people got their storages I like this place yes I do
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June 2022 by Jennifer Mussington
Terrible experience. Got to uhaul 7am. Did not get truck til 10am despite having reservations...Called customer service and they did not resolve my problem. I was transfered twice. The 3rd time I was transfered was not to a direct person and then the call ended on me. The problem is: a staff member at gage park told me we can come at 7am however they don't open til 9 which of course i didn'tfind out until 7am! Customer support was unable to find an alternative location that was open and did not provide me with any compensation for our inconvenience. 2 hours wasted on a moving day! This is not acceptable. To make mstters worse, i was told the original price cut that was offered to us yesterday to switch from the 26 to 20 ft truck (because apparently what we reserved is not available) does not even show in the system! Who is this incompetent staff member that called us and arranged all of this? This experience has been littered with so unprofessional people. The staff on the phone today did not even sound like they were listening to me..i would say something and there would be literally crickets on the other end for 5 mins.everything has been totally unacceptable. Making matters even worse, we were told we were not at the right location for the reservation even tho that IS where we reserved it. How did they switch our location without our approval? Why would they make me drive further (at least communicate with me and see if my start or end location is near the uhaul location being selected). How did those 2 CSR not tell me that on the morning of when I said "hi im calling about our gage park uhaul reservation"? Why did I have to go in person to find this out? And then they sent me to another wrong location before finally driving out of our way to the third uhaul location which had our reservation. But of course this was a Sunday so ni manager available to speak with about all of this. If a Helen from transport ever calls you promising anything, don't believe her!- very unhappy customers
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April 2022 by Andres Sarabia
Amazing Customer ServiceLady was really nice and helpful
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February 2022 by Barnaby Quintana
From out of town with my cleveland u haul trailer, I had no place to park it for a few hours til over night. I called this location and Alicia who answered the phone was able to accommodate my trailer until I need it again. Super friendly and very helpful. Thank you Alicia and Jocelyn!
