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March 2024 by Ryan Walker
The last few times I’ve been in this location has been a mess - entire product lines completely out of stock. I used to stop in for the convenience, however, they never have anything in stock! It’s feels like it’s been ran through.
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January 2024 by Herimiela heri
When I come to the store to do my hair the price of blow out was 44 $ but the hairstyle changed the price to 120 $ . This doesnot give any sense. The store must changed this can of altitude with customers this is not fair .
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December 2023 by Carlos Alba
Advertised merchandise not even available
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November 2023 by marcelo abayay
Waiting for them to finish their conversation and one of the was the manager she turn to me and said" what do you need" in my time it was hi how can I help you? Seems that they didn't want to leave the front desk to help me. Worst service
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November 2023 by LaTasha Gardner
Clean, organized store. Well-stocked. Friendly, helpful staff. Online pickup orders are a breeze.
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October 2023 by Becca M
Booked a makeup lesson about a week ago as i'll be doing my makeup for our elopment next week.. got three confirmation texts leading up to. today, the day before, got called telling me they needed to cancel because the artist moved. interesting, okay. then said ope, we can actually book you with another artist, same date and time.. said okay. they asked for information they would've already had for the first appointment, and then immediately says ope actually they don't do makeup so we can't accomodate this at all. Sorry!Again.. um.. okay.. most unhelpful interaction of all time. Will be hitting sephora instead.
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September 2023 by Jennifer
I had a Make-up and hair service done by Luisa. My entire back was soaked from the shampoo wash and I had to ask her a few times to please blow-dry my back because my shirt was so wet. Then, I asked for a blowout but she had put so much product in my hair that it looked flat and lifeless. When it came time to do my makeup she grabbed a tester moisturizer from the store and was about to put it on my face without sanitizing it. I was like people stick there hands in that all day long...I honestly had to stop her half way thru the makeup application because I was starting to look like a clown and the eyeliner was like zigzagged on. I wouldn't have written this review if she had apologized but also she had a bit of an attitude the entire time too. Thankfully none of it was charged and the manager was very apologetic. I'm giving 3 stars instead of 1 because the manager went above and beyond to make it right.
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July 2023 by Saint Jane
What a strange place. I haven’t been inside an Ulta in years as I usually order online but I figured I stop by since I was close to this location. Staff gave me the weirdest vibe. One of them kept following me without asking if I needed help and caught another staring at me then rolled his eyes at me, like ok. Super weird. Only courteous employee was a young lady with glasses and tattoos. I will continue to order online. Thanks lol
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June 2023 by Nathali Rebolledo
Had a great experience with Milagros. I came in looking for a new sunscreen because my old one got discontinued and I'm almost out of it. As I was making my way to the sunscreen aisle, milagros greeted me with a warm smile and ask if I needed help, I kindly Said no. She then tells me to let her know if I had any questions she'll be happy to answer. A few minutes went by and I did felt overwhelmed with so many options.I couldn't find milagros and decided to ask another employee for help and recommendations for sunscreens. She seemed uninterested in helping me and just pointed me in the direction of the sunscreen she uses but I didn't like that one cause I tried it before. I ran into milagros again and she helped me find the perfect sunscreen. She asked opened ended questions and ranged me out. All in all this was good customer service.
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June 2023 by Bri Dinwiddie
I absolutely loved this Ulta! I’m new to town and was searching for an ulta with a parking lot (lol, just not used to the city yet) - and I stumbled across this one. From the moment I stepped in I felt so welcomed. I went in for concealer and left with a brand new foundation, a brow wax and several products because the team was so knowledgeable. Not just trying to upsell, but take the time to learn me and what I needed during that day.Bravo!
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May 2023 by Imani Dixon
I live downtown and typically go to the loop, Hyde park and Greek Town/West Loop locations. However, I happened to be in the neighborhood when I stopped by this location. Milagro made my experience so amazing that I will now be coming to this location moving forward. She was extremely kind, helpful, thoughtful, accommodating and warm. I was in absolute awe of her costumer service and have been since last week. She’s a gem.
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May 2023 by Karen Smith
I was here yesterday Friday afternoon, as I walked in, there was nobody greeting. I made my way to the hair products and there was No employees out on the floor. I thought maybe they were helping customers. I finally go up to the registers and 3 employees were having a good time. I can’t remember the name of the girl who helped me but She was very polite and helpful. This store needs greeters and help on the floors. I don’t think I’ll be returning to this location.
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May 2023 by Sarah Siroky
Cannot rave enough about the customer service that I experienced at Ulta. I had an event in January and wanted to get my makeup done, I didn’t plan ahead and unfortunately all of my usual spots were booked. However, I ventured into the wicker park Ulta and had the most wonderful experience. Milagro, the GM, approached me and asked if I needed help. I told her about my situation and ask if there was anyone that could do my makeup. She informed they were fully booked BUT she could reach out to the Dior rep and see if he could help me. Jose, the incredibly talented makeup artist, did an absolutely fantastic job and I received compliments all night long. I cannot thank Milagro enough for going above and beyond for me, her and Jose truly saved the day.
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March 2023 by Norvel Thompson
For all your beauty needs, this is the place to go.My 18 year old granddaughter loves this place. When you walk in the door you are warmly welcomed. They are very attentive to your needs. I appreciate good customer service.
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February 2023 by wendy casebier
Had a hair dresser at this location and another in Kansas City buzz my under cut with no problem. Called today to make an appointment and the hairdresser said "uh we don't do that we're not a barbershop"... Since when do hair salons and stylists not know how to do undercuts? They better get with the times! Undercuts have been around for years now. Lol
