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August 2025 by Tina Washington
Kay was very professional, polite and patient. All the things superior customer service is comprised of. We appreciate you Kay.
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August 2025 by Artem Fakhretdinov
Friendly staff, but long wait time for notary. Notary refused to consider valid documents and the case. Job was done in 5 minutes at nearby Noble Notary at the Regis
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July 2025 by H.R. BINWALEE
Unfriendly and uneffecient.
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July 2025 by Kiya Cockrell
Very efficient and quick
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June 2025 by Gigi
The workers here today were such a breath of fresh air. idk if it was my timing but it was such good energy in there when I walked in. They were laughing and interacting with one another, were very attentive to us customers, moved quickly, and were just so funny. The young gentleman that helped me had such a sweet personality and had THE BEST energy cracking jokes to me. It really made my day.
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June 2025 by Stacey McDaniel
I have been a loyal UPS customer and mailbox holder for over four years as a business owner. Occasionally, when I pick up my packages, one or two may be accidentally left out of the bag. Typically, when I call to report a missing package, it's located shortly after.
However, a few days ago, I experienced a more serious issue. I picked up over 15 packages, and when I got home and sorted through them, I noticed one was missing—an item from Nordstrom. I immediately called the store multiple times but received no answer, so I left a voicemail. Unfortunately, no one returned my call.
When I came in to pick up my next round of packages, I informed the staff about the missing item. I was told I had already picked it up. I explained that the Nordstrom package was not among the ones I received. The store manager, Torrance, reviewed the security footage and told me, “The picture shows you with the package.” I responded that none of the packages in that photo were from Nordstrom and asked how he could identify the sender from a general image. Despite my concerns, he stated he would not take any further action.
As a long-time customer, I find this response extremely disappointing and unacceptable. It feels as though I’m being dismissed without a proper investigation. I take this matter very seriously and will not be renewing my mailbox. Additionally, I intend to pursue this issue until I receive a resolution. I believe there is a serious issue with package handling or possible theft that must be addressed.
UPS
Hyde Park
1507 E. 53rd St.
Chicago, IL 60615
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June 2025 by Luis Reza
I just had the most pleasant experience at this location. Customer service, on point, by the two people that helped me. T, who I presume is the store manager, went out of his way in order to print a return label, while I had issues with my email going through.
I work in hospitality, and I will use this interaction as a coaching experience with our staff.
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June 2025 by Jaimese Lewis
The store staff are professional, friendly and accommodating. They manager that works Saturday‘s is the best and the young gentleman that handled my cell phone return did an excellent job
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June 2025 by Kayo Williams
I've been a box holder for years and they always deliver with quality service.
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May 2025 by Camille Reid
Service is good. Location is horrible...in the crowded Hyde Park area with limited paid street parking. Store is also small.
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May 2025 by Aurora Suarez
Been here a few times for their notary and printing services and to return my amazon packages. Every single time the employees have been incredibly kind and pleasant, and services are very fast and efficient. Whatever these people get paid, is probably not enough.
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May 2025 by Xiaoyang Li
Loved this neighborhood UPS store! All in all, I have fond memories of the staff and I really appreciate them!
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April 2025 by Grace
Notary service here is great. Ms. Paula is very helpful. Thanks!
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April 2025 by Rian J
Friendly service
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April 2025 by Natasha McGruder
Terrible experience trying to use notary services. If there are specific hours, it should be posted on their website or in the store.
I went to have a single page notarized. I arrived at 8:35 am. I was told that notary hours don't start until 9:00 am. I said it's one page, the notary simply shook her head to indicate no and told me i could wait if I would like. Having been a notary and understanding the point of a notary is to confirm the person before you is to the best of your knowledge the person signing the form. This is a very short process. The person signs, you as a Notary sign & stamp the document. To ask a customer to wait 20 minutes for arbitrary and unposted hours is insane.
The employee did mention they need to prepare for delivery. However, given the store's busy nature, I saw that 20 minutes turning to a much longer wait and wasn't willing to risk it. As a business professional, I am of the opinion it's always best to service the customer in front of you if possible. I simply walked out.
