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July 2025 by Taha Mansour
We had a great experience at U.S. Bank today thanks to Kasandra! She went above and beyond to answer all our questions with patience and professionalism. Truly outstanding customer service — thank you, Kasandra!
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November 2024 by Magaly Castañeda
Atm is always down !!!!
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May 2024 by Socorro Trejo
Very nice and helpful tellers. Actually know what they are doing and are able to help with any question you have. Keep up the great customer service. This is for the Cermak Branch.
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December 2023 by Rob Cole
Awesome bank
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July 2023 by Devdeep Narvaria
Exceptional Service and Convenience at [US Bank Cermak Branch]Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5)I recently had the pleasure of visiting the [US Bank Cermak Branch] in [Chicago], and I must say, it was a truly outstanding banking experience. From the moment I stepped inside, I was greeted with warm smiles and a friendly atmosphere. The staff at this branch went above and beyond to ensure that my needs were not only met but exceeded.The customer service at [US Bank Cermak Branch] is top-notch. The employees are knowledgeable, attentive, and genuinely care about their customers. They took the time to understand my financial goals and provided valuable insights and advice tailored to my specific needs. Whether it was opening a new account, discussing investment options, or answering general banking queries, they were always patient and thorough in their explanations.The branch itself is well-maintained and organized, creating a pleasant and professional environment. The waiting area is comfortable, and the availability of self-service kiosks and ATMs made transactions swift and efficient. I was impressed by the emphasis on modern technology, which streamlined the banking process without sacrificing personal interaction.One aspect that truly stood out was the commitment to accessibility. The branch is conveniently located with ample parking nearby, making it easy to access for all customers. Furthermore, the branch's extended operating hours and weekend availability were a significant convenience for individuals with busy schedules.Additionally, I want to acknowledge the proactive approach to security measures at [US Bank Cermak Branch]. The staff was vigilant in ensuring the safety of all customers and transactions, which provided an added sense of reassurance.Overall, my experience at [US Bank Cermak Branch] was nothing short of exceptional. The staff's dedication to providing excellent customer service, combined with the convenience and accessibility offered, makes this branch a standout among others in the area.I highly recommend [US Bank Cermak Branch] to anyone seeking a reliable and customer-centric banking experience. It's clear that the employees here are passionate about what they do, and they genuinely strive to create a positive impact on their customers' financial journeys. I will undoubtedly be returning to this branch for all my future banking needs.
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November 2022 by Linda L. Johnson
I'm not sure about customer service, but the entrance is awful! It smells terrible! I use this location because it's close, but the thought of the smell makes my stomach turn. The door isn't locked after hours either which isn't safe.
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June 2022 by dale corbitt
Slow. Only one teller and huge line
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September 2021 by Abdul Rahman
Manager Cesar is disrespectful. I had a question to which the teller did not know the answer to and so I proceeded to ask him the question. Instead of answering to me to he tells his employee “Tell him that…”. Like who am I talking to you or the employee? The manager doesn’t want to work and the teller is clueless.
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April 2021 by Wes Wesley
Customer service was awful it begins with the security guard who has the worst attitude sits on his phone looking at Facebook videos the whole time what the security guard like this he's got to be the easiest Bank to rob in Chicago next you have only one teleworking and one manager who sits in the back office doing nothing if you want to open up an account to get about it even though the manager or customer service is not doing anything to make you make an appointment to come back at another time from naturally you going to walk out and go to another bank who's more concerned with getting your money I would not recommend this place at all
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January 2021 by Ghxst305 Ghxst305
If I could it would be 0 stars this branch is literally the worst. How you gonna have 2 tellers there but tell everyone so use the atm to deposit? Why even keep the location open?!??!
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January 2021 by Olivia Sifuentes
Always closed
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September 2020 by ZEE GEE
out of order
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September 2020 by Ron Acevedo
Just a terrible place to bank with but only this branch
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August 2020 by Be Light
Bank should post signs letting people know they are closed for business!
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October 2019 by Ronny Acevedo
Just a terrible place to bank with but only this branch
