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January 2024 by LeTasha F.
The company I work for is a term US Bank business customer and this branch is terrible! It's closest to my home which is the only reason I go here. We deposit thousands of dollars in rent money orders/checks weekly. I don't like to carry deposits around with me, so typically I will leave work at 4 pm to make the deposits after work. I arrive today, at 4:30 PM and the bank is already closed. Lights off. Doors locked. And the two tellers are in there. Unbelievable. Now I'm forced to walk home holding $20k plus rents in my bag. I could see closing 5-10 mins early occasionally, but 30+ minutes is unacceptable. Whenever I arrive after 4:40, the young lady with dark hair has an attitude, telling me to leave my deposits in the dropbox, but that's doesn't work for me. My company requests us to scan and upload the deposit receipts the following day. I guess they decided they will make their own hours, forget what the company hours are supposed to be.
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December 2023 by Austin Pearson
Gentleman this morning, 12/4/23 said the coin machine has never broken down. Every time I’m in there it is broken. Trust issues with this bank……
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November 2023 by Nathan Ashford
Terrible service and they profile you. Will never use them again
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March 2023 by Bill P.
They're supposed to open at 9 am on Saturday, but they were still closed at 9:50. No sign, no nothing. I hope it's not because of a bank run after SVB.
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February 2023 by Jake Pizzitola
The only US Bank branch I know of that makes up its own hours. The website says they close at 1pm on Saturdays. Their front door says they close at 1pm on Saturdays, yet here I am locked out of the lobby at 12:45pm on a Saturday. Is this a management issue or poor transparency issue?
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January 2023 by D S.
Closes early before posted times. Unreliable during daytime as they close for lunch. Hit up another location that cares more about customer service. Another wasted drive due to this location closing 20 min early.
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January 2023 by Chris Varnes
Horrible branch. Not open during posted business hours. Closed on Saturday with no communication.
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December 2022 by Jason Brown
I came on a Tuesday evening from work to make a deposit 5 minutes before closing and they had already locked the door. I realize that's close to the end of the day but with 5 minutes left they should still have the door unlocked. I worked for a bank for 6 years and we never locked the door before the time posted on the window. Very unprofessional!
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March 2022 by Qaiser Bakhtiari
This branch was a nightmareDeposited a large check. The manager herself made a mistake and my account show -8 million dollars. I went back to correct it. Not only the check was going to take longer to clear. The manager decided to be rude and told me "you don't know how the banking system works" and then lied and told me that check reader didn't work. I was later informed that she mis entered the amount for the hold. No personal responsibility followed by poor behavior.I stayed polite because they were clearing my check and had my money Finally today I closed my account so leaving this well deserved review for them.Worst banking experience.I hope the remove that manager lady and put someone more qualified in that job. Jeez. What a terrible experience.
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December 2021 by Austin Rummel
Disgusting experience. I’ve never seen a bank manager who cares so little about customer service and was willing to lie about company policy simply to get me out of the door. Was trying to help my grandfather with a transfer and I couldn’t even get these guys to answer my questions before being told that they also couldn’t reach out to my grandfathers branch. Use Charles Schwab or Goldman, and if you use US bank make sure it’s not this branch.
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August 2021 by Pakoraptor X
Thanks for the help!
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May 2021 by Mary Young
Always SLOW. Always a line.
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March 2021 by Simone
I had a call scheduled for a Saturday morning at 9:00 AM. Never called for the appointment. Because it is tax season I had to wait 3 weeks for this appointment that they no-showed.
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November 2020 by K M
Staff was nice however; no professionalism. No uniforms. Untidy like they rolled out of bed. When I walked in I could not tell who worked there, expect the teller behind the counter was wearing an old US Bank t-shirt.
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March 2020 by Emma Rose
Terrible customer service! Tellers are racist and always racial profiling!
