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December 2023 by Rapheal Arteberry
I'm officially done with this location. The staff is very rude to the people patronizing here and will get sarcastic with you! To have customers waiting outside 15 minutes after you're supposed to be open doing a cold day is absurd. Teller then comes out to say that they're not open and slams the door in an elderly person face. With everything that's going on everywhere people should not be getting disrespected by anyone because a lot of people have a short fuse and will take it out on everyone around them. The people that you guys hire you definitely need to do a better job of training them on customer service.
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November 2023 by Mariela Cervantes
Didn’t help at all after an issue that wasn’t my fault after 11years banking with them . They screw me over .
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October 2023 by Carmina F.
I went into the bank Today. I gave them my ID and debit card. The teller then asks me for the 4 digits of my phone number. She then tells me, to read out the 6 digits sent to my phone. I repeat the numbers, and then she asks me to repeat the numbers again. And, from that point does not make me aware that they have a new policy. In order to verify its you. I was never aware of the new method of Identification. I felt a target of discrimination. And, they should have made bank customers aware of their new method. They have lost a customer today, and am transferring to a new bank. Also, they need to train their tellers to have a better attitude of explaining things.
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August 2023 by Joey Mane
This location will hold your money hostage for 5 days if you make a ATM deposit. No crediting. Needed the money as soon as it was deposited and now I'm set back 5 days.
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July 2023 by William M.
Excellent service as always!! The workers treat you like family!! Very friendly!! Love US Bank!! Very highly recommend to everyone!!
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June 2023 by Jo Wheeler
Great banking experience I highly recommend
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June 2023 by Randell Harvey
Helpful nd care
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May 2023 by Ledisi Monét
Friendly staff. I live down the street from another branch and I take the hike to this location because the atms work and the great customer service. The branch near me is unprofessional and the atms work when they want. Super annoying
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February 2023 by Eddie W.
I went to this us bank branch to open a cd account. Once i got there, the teller asked me if i had an account with them. I told them i don't have an exist account. The teller told me i need to make an appointments with them in order to open a new account because the whole process need to take 45 minutes to setup.
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December 2022 by Adam Ryan
Worst customer service and closing account. No bankers, just tellers.
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August 2022 by Andres Manuel
The worst unprofessional bank I have ever been to and I thought TCF and Huntington we’re bad. These bankers don’t care about the customer at all, they made a mistake on their end and now I have to wait to get my money because of their mistake!!! How about their customer service number? The 800 number will Make you go play the board game of life like it’s a joke and still not help you! Going into the bank on 37th (Bridgeport) I feel like there is no security because the security guard is eating chips and talking to her girlfriend about all the tea. How about you work! I’m closing my account once my money comes will never come back here again.
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July 2022 by Vinny Castro
The worst unprofessional bank I have ever been to and I thought TCF and Huntington we’re bad. These bankers don’t care about the customer at all, they made a mistake on their end and now I have to wait to get my money because of their mistake!!! How about their customer service number? The 800 number will Make you go play the board game of life like it’s a joke and still not help you! Going into the bank on 37th (Bridgeport) I feel like there is no security because the security guard is eating chips and talking to her girlfriend about all the tea. How about you work! I’m closing my account once my money comes will never come back here again.
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May 2022 by Cadillac Seth McCormick
My teller put her coat on walked out with me to the ATM to make sure my debit card worked properly unbelievable…..
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September 2021 by Betania Locatti
Excellent customer service! Highly recommended, they also have a special plan for students!
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October 2020 by Yvette Munoz
I'm pretty much done with this bank. I've talked to friends and family to compare banks and this is by far the worst. Im officially closing my account. Im trying to run a business but I can't when my bank is most of the time closed or the staff are gone. They also charge too much. Chase might be a better option especially for those running a business.
