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February 2024 by Jaisen Allen
This the worst bank in the city of Chicago. I advise you go anywhere else but here. They care nothing about your time.
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October 2023 by Jaton Saunders
My review is not the bank BUT YET THAT ATM IN THE LOT ACROSS THE STREET.. I wish I could give it no starts but please BE AWARE that the atm takes your cash….Mines was took and not deposited into my account!! It just completely SHUT DOWN I’m so frustrated because this has never happened when I banked with my previous bank.And to find out I can’t get my funds into my account all I can do is put in a claim. THIS IS RIDICULOUS AND UNACCEPTABLE!!
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June 2023 by Di Xiang
Be aware. All those ATMs outside the office are not US Banks ATM. The only ATM operated by US bank is the one in their lobby, as I was told during a visit to retrieve my detained debit card.
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December 2022 by Ok K
How rude!! Drive thru teller on e. 106th street tossed my Id and check to the ground intentionally .this happened today at lunch time!!!!
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April 2022 by Dloved 1
If I could give less than a 1 I would. What bank closes for a hour in the middle of the afternoon. This wouldn’t even happen in the white neighborhoods. They do us any type of way. Then after they open back up they have 10 customers waiting in the lobby for Annother 15 minutes. Just sad I need a new bank
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December 2021 by Crystal Wade
This bank is the worst...overall US Bank period! I have 3 accounts with them, in which I will be closing TODAY. The phone customer service, long wait in lines, system failure etc. I rather bank someplace else where you're valued and considered. I wouldn't even give these guys 1 star but no other option.
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October 2021 by Shari W
1 I have to thank the gentleman that took me in and serviced me even though they were closing for lunch... Now let me start my rant... Why is it ok for people in black and brown communities to receive second hand service from banks in our community? Like why is that acceptable and I'm sick of receiving low class service when my money is just as green as anybody else's!!! It is not acceptable for a bank to close for a two hours near the busiest time of the day so the employees to take lunch THIS IS A CORPORATE PROBLEM AND IT IS NOT FAIR!!! DEFINITELY RACIAL DISCRIMINATION!!!!
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October 2021 by jessica theodile
I have been to this bank three times now and the service is literally always slow. I only come here to cash checks because the check falls under us bank. I would be better off just going to the currency exchange it’s cheaper and faster. I try to go to this bank because it’s convenient from my house but the experience is always the same! There is never any bankers at this location normally one teller and one banker or two tellers no banker! Might as well get friendly with security because you have to do something to pass the time it’s a long wait rather the line is long or not! This bank is the worst literally still standing here waiting for my check to be cashed not sure what I’m waiting on! I’ve cashed here before and I’m standing here with the companies name on my shirt ??♀️ NEVER AGAIN DONT HAVE THE PATIENCE!
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March 2021 by Robert Gaines
I only visit drive-thru no one was in line surprisingly. Good service.
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December 2020 by Irma Nodal-Angel
I noticed a lot of negative reviews here. It makes me wqonder, because this particular bank has always been my favorite bank. The people who work there have always been very courteous and helpful. I know everything is different these days with the pandemic. I hope everything gets better soon. If they still had a drive through, that would be great.
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July 2020 by Garry Cadichon
Need to deposit cash Outside ATM looks like it was looted completely gone across the street and im assuming people cant enter the bank physically due to covid so you think people would be across the street working the drive thru thats been left unused for years nope annoying staff are so lazy and not giving best customer service during this crisis very annoying ??
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April 2020 by Lindsay H
Just drove past this location and there is a line of people outside the door because they are limiting who goes in. How is this safe?! There is absolutely NO excuse as to why they don’t have the drive thru open in a time when safety should be a top priority. DO NOT go to this location friends
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March 2020 by Jean R Joseph
This is the worst place to do business. Always a long line and only 2 tellers no matter the days or the date. The security guard is mine and rudeand doesn't know how to talk to the customers.
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December 2019 by Tangela Burton
This is the worse, most unprofessional bank that I've ever experienced. I would close my account, if it wasn't for the wonderful people at my Olympia Field location. Unfortunately, they don't have a negative rating option.
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October 2019 by Braxton Varaneckas
Bank is horrible . 6 days ago I noticed a huge payment to my US Bank credit that was completely unauthorized! Talked to customer support on the phone and apparently if you use the weekly payment method for paying a credit card then this can happen. No apology. No rushing to get my funds back due to their error! Nothing. I've been with this bank for years and this is complete nonsense. Now I'm scraping any funds I can to get my bills paid because of this amazing app. Once I get my credit card paid off I'm definitely switching to another bank( credit and checking account).
