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March 2024 by matthew haddad
UPDATED REVIEW: THIS SCAM LOCATION GAVE MY KITTEN UNNECESSARY VACCINES FOR PROFIT. This place doesnt even deserve the single star im required to give them.I came to this location with a feral kitten that was recently adopted a month before. I specifically explained well over 5 different times to their staff at multiple different points (while making the appt, before exam AND during) that my kitten has already been given his first round of vaccines as he was originally a TNR (trap, neuter, release). I am new to cat ownership so i trusted this office to give me only treatment that is necessary. I was asked multiple times if my cat is an indoor cat, and even after specifying that he never leaves the house, this office recommended outdoor kitten vaccines and did not bother to mention that they are not always necessary for an indoor kitten.They then gave my kitten an extra dose of a vaccine that he ALREADY HAD. So my kitten was lethargic the entire next few days for absolutely no reason due to this office's MEDICAL NEGLIGANCE.After giving him these vaccines, the receptionist comes into the office visibly embarassed and explains she didnt know my cat already had vaccines. Excuse me, how do you not write down such important specifics that ive told you multiple times? And on top of that, of course they had the nerve to charge me for both the outdoor cat vaccines and the vaccine he already had before, both not necessary.So many disgusting mistakes, i am currently in the process of charging this back to AMEX, i wouldnt be surprised if they had the gall to try and fight the charge. Oh, and did i mention I called to inform them of the situation, and they mention that a manager would get back to me in 5 DAYS? and they didnt even respond after those 5 days. Pathetic business should be shut down. I dont write reviews unless i feel i can make a difference, PLEASE DO NOT PATRON VCA ARK ANIMAL HOSPITAL THEY ARE CRIMINALSvery overpriced. average vaccine price is 25-50, here they charge upwards of 90$
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February 2024 by joel hill
I used to love this place. Won't ever go there again. After it changed owners years ago it became way more expensive and they add a lot of unneeded things to requested services. Make sure you go over your estimates before you approve anything.
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January 2024 by Melissa Dominguez
Amazing experience I’ve ever had ! Doctor Padilla-Velez was amazing ! She helped me with my cat Tommy who was not feeling well and was going through different types of problems. She explain everything that was going to happen and broke it down clearly and I was able to understand everything that was going on with Tommy ! She did an amazing job with him . After his visit she did a check up to see how he was doing and his progress ! I will def come back here and make this Tommy primary doctor ?!!
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December 2023 by Casey Fontana
Folks working the desk are irresponsible idiots. Took 3 separate calls to get them to send me a receipt for my payment. Have been left waiting for a call back for simple vaccine appointment after two different calls, never got scheduled. Took them months to update our information from the adoption agency's information, so I had to repeatedly remind them every visit. Vets are okay, but not worth dealing with the imbeciles answering the phones.
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December 2023 by Nora Stagner
I am rather disappointed in the treatment of my dog and with the lack of attention to her possible diagnosis. We went in to remove 2 ticks off of her about a month ago and also receive a Lyme vaccine. When we returned for the follow up 2nd dose of the Lyme vaccine, and explained that she was showing symptoms of Lyme disease (lethargy, fever, stiffness) the blood work that was done did NOT include testing for Lyme disease. Only when we called them and asked if there was a Lyme panel done did they realize they “did not put 2 and 2 together” and would re-test her blood. We still had to pay an additional charge for this Lyme blood work. THEN it took over 24 hours (longer than they told us) to receive this blood work, and we only received the results after they called us to check on her and we told the front office we were waiting on the Lyme blood test results (they had to call us back). Considering this is a long-term disease, it seems overly costly and inconsistent in care to continue her Lyme treatment at this location.
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October 2023 by Jennifer Pacheco
Came here for my sick cat and the vet didn’t even look at him and said he was fine. But quickly wanted to give him shots that he already had!!! I took him to a different vet and his bladder was blocked!! Don’t take your pets here. They don’t care about them, they just want your money.
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June 2023 by John Smith
I like this place and take my pets here. Unfortunately, they seem to always be at capacity and you have to book in advance three weeks ahead.
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May 2023 by Evelyn Colon
We are extremely satisfied with the care and professionalism from Dr. Chan and all staff at this facility. They are extremely loving and understanding when it comes to providing the extra suppourt and accommodations for our 4.7 yr old German Shepherd, Bowie. He suffers from extreme anxiety when visiting the office. They show nothing but love, care and patients. Bowie is very happy when he leaves and so are his parents, Evy n Augie. ❤️
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April 2023 by Paige B.
Staff was friendly but extremely disappointed in lack of communication of pricing. Went in for basic annual exam and updated shots, ended up with a bill over $400.
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March 2023 by Andi LP
They were able to provide help while being mindful of cost. You get the best service here and you can tell they’re animal lovers. I’ve seen two docs here, and both were absolutely lovely and professional, along with the support staff. Gator is always able to make himself comfortable when visiting his friends at VCA.
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March 2023 by Jeannie X
This place is completely unprofessional, I made an appointment a month out and they canceled my appointment stating I did not confirm, I confirmed! They just gave the appointment away and said you have to reschedule. Absolutely ridiculous!!! My poor pup has been waiting!! This is an unacceptable way of doing business. These people absolutely do not care that we have been waiting.
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January 2023 by Stacy Vincent
The clinic is very warm and inviting. From the front desk staff, to the technician, to the veterinarian - our experience was really great. My little senior dog Violet saw Dr. Chan. She was patient, kind and thorough. She explained everything and outlined the costs. I was very impressed. I am very happy I selected this clinic.
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December 2022 by Stacy V.
VCA Ark Animal Hospital is very warm and inviting. From the front desk staff, to the technician, to the veterinarian - our experience was really great. My little senior dog Violet saw Dr. Chan. She was patient, kind and thorough. She explained everything and outlined the costs. I was very impressed. I am very happy I selected this clinic.
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December 2022 by Michael
My cat had a weird digestive problem that had her vomiting multiple times a day and losing a decent bit of weight. After ruling out anything more serious like a tumor, Dr. Eziane (sorry if I misspelled that!) was able to figure out what it was and now she's healthier than ever and has gained all the weight back and more
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October 2022 by Ann McNamara
Dr T was very thorough and kind. All of the staff have been great in every visit.
