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December 2025 by Andy
All workers is so helpful and polite, any language available, if you are not so good on English .
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December 2025 by La Luz Conga
I had an incredible experience at the Verizon store. Amanda Rodriguez and customer representative Eric Castro provided exceptional service. Their professionalism, knowledge, and sincere politeness made the entire visit smooth and help me stress-free. They took the time to answer all my questions, explain every option clearly, and ensure I left completely satisfied.
Outstanding customer service from Amanda and Eric — highly recommended!
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December 2025 by Yadira Del Toro
Erick Castro is an amazingly talented sales person. He went above and beyond, He stayed til 1am!!!!! He helped withall of 5 lines tablet transferring data! This is a great place to get any devise and products! Very respectful, professional. Giving it 10 out of 10!!!!
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December 2025 by Renee Koziel
TJ was such a breeze to work with! Helped set up my new phone even calling in to customer service to get it to work. Thanks for the help!!
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December 2025 by Cindy Montgomery
TJ is professional and explained everything so well. He went above and beyond with service too! Give this man a raise.
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November 2025 by margaret munyasya
Eric was Excellent
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November 2025 by Michael Faber
Sully was great and fixed an issue that I had on my Apple i16 phone that I couldn’t get around. All of the staff are great at this location. They all need raises.
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November 2025 by Dominic Longo
This location screwed me up BIG TIME. Charlie talked me into trying the 5G home internet for a free 30 day trial. I got it on July 10th, returned it on the 28th (well within the 30 day trial period.) Charlie told me he would return the equipment for me, because he was already heading that way with more equipment. Lo and behold, he never returned it. I got a $200 fee and late fees because I am refusing to pay (WHAT IS NOW) $608.02. I am one man, doing nothing but tiktok on his phone. My bill should be $130. I have driven to the Verizon store SEVEN times (they are 40 minutes away from me) and it has STILL not been fixed. It is now NOVEMBER 13TH. They have now SHUT MY SERVICE OFF. DO NOT USE THIS STORE. And do NOT take Verizon for their word, they are VERY untrustworthy. I have done everything I can possibly do and more and they have still not helped me, I am on my work WiFi leaving this review. I have NEVER missed a payment in over FOUR. YEARS. Oh and by the way, that employee Charlie, he doesn’t even work there anymore. Absolute nightmare. This will now go to collections because I have done everything in my power to get my bill fixed to normal so I can pay it and they wont or can’t fix it so I am forced to walk away from Verizon to T Mobile or somewhere else I MEAN I NEED CELL SERVICE what the heck are we serious?! They are now literally affecting my livelihood by affecting my credit score.
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November 2025 by Kathleen Healy
Amanda was patient, helpful, kind and amazing! She was able to help both my daughter and I out with our phones. Such a pleasant experience!!!! Amazing
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October 2025 by Lawrence (LAW)
I will never go to the Northbrook store again. This is such a better experience. Reps care about helping and have a good attitude. They are problem solvers.
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October 2025 by Raquel Alvarado
I want to thank Adrian (sorry if not spelled right) at this location. His customer service skills top notch. Friendly, professional, courteous. You are the best.
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October 2025 by Divon Shaw
Hey I wanted to leave a review to say Nikita at this specific Verizon STORE was amazing helped me seamlessly get my old phone activated with a new number and helped with the ordering of my new iPhone! Really great experience highly recommend!!
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August 2025 by Джузупов Эрлан
Today I was in the Verizon office, solving the issue of home Internet. After solving the main issue, I decided to re-register the remaining number from a personal account to a business account. Today Pablo Voronko showed me the highest aerobatics in solving issues on re-registering numbers while maintaining the terms of the promotions. The fact is that a phone purchased on credit when re-registering from a personal account to a business account, the promotions for discounts for subscribers are not saved. But what Pablo Voronko did and how he fought with the operators to knock out and save my promotions was cool!!! This fight on the line with the operator lasted more than an hour and in the end Pablo saved all my promotions and privileges. And he also improved my rates for business numbers. In this Verizon office, there are fighters who guard the interests of ordinary people!!!
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August 2025 by Musa Srazhdinov
Edyta was so kind and polite serving very nice 😊 I highly recommend her for everybody
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August 2025 by Dennis N
Conrad was best of the best. Took great care of me
