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March 2024 by erick ford
It was this Awesome person that assisted me with my activation his. Name was OJ I was in and out
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January 2024 by Lindsay Jackson
Great service from the whole team. They are very personable and try to help with all your needs. They go over and beyond to find the right promos and plans to suit you. Even security is friendly as you enter and exit store.
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January 2024 by Sabrina Brown
EMPLOYEES ALWAYS SPEAK PLUS ANY VERIZON THAT HAS THE PAY YOUR BILL ATM IS A LOCATION I WILL FIND MYSELF GOING REPEATEDLY.
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December 2023 by Stacy DuPree
The folks at the Evergreen Park store were extremely patient and very helpful, especially our specialist OJ. Overall a great experience. Highly recommend.
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November 2023 by Robert Perez
Service was pretty fast and that's something I like don't like waiting too long
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October 2023 by Dimitrius D.
Terrible service. I Walked inside no one said hello, wait a minute someone will be with you, nothing! Then finally when I was finally acknowledged he only would help me if I had a business account. When I said no then he placed me in line with others. All I was waiting for was to pick up a SIM card. I been waiting for 30 minutes just to pick something up? Unacceptable!!! Several people in the back walking in and out but everyone is busy but it's only 3 customers in the store including myself. Poor poor service
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October 2023 by James Merlot
Omg, what a joke. The tall nasty heavyset woman with the short hair and red glasses was extremely rude! She appeared to be very frustrated, short with her answers and her attention was obviously somewhere else, but they opened at 10am, it was only 11, yikes... anyway, I'll never be back to that ghetto store. Subpar service, she couldn't even help me...
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October 2023 by Kasuna Habler
Customer service is terrible at this location. The employees have an attitude with customers because they are understaffed. I have been to this location 3 times and each time the employees were rude.Even the manager Jeff doesn't want to do his job and lock the doors so customer wouldn't come in again because they were understaffed.. Just go to a different store
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September 2023 by Marie Grayer
Wish I can rate zero stars!!!A Friday evening I arrive to this location to pick up my online order at 6:00pm and they are CLOSED. Myself and other customers were trying to figure out why they are closed.With No notification as to why and the hours are listed on the door as 10am-8pm.I am HIGHLY upset, I drove 40 minutes to get here.ABSOLUTELY TERRIBLE AND UNPROFESSIONAL!!!
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September 2023 by Myrtis Taylor
The customer service at this location is terrible. I went in on a Wednesday at 5:15 to upgrade my phone. The Manager told me that i needed to make an appointment to come back because if they were having problems ion line that he was sure it would be worst for them at the store. Now mind you , you are only chatting with someone on line maybe even a bot. Therefore i went into the store to speak to a person. I was told we close at 6:00 so that means you didn't have time to help me within the 45 minutes that was left. No attempt was even made. This is a losey location an I hope that it is not a franchise, if so you need to look into this location. If not the staff especially the manager needs to be evaluated. I'm in business as well and we all know that we can have the wrong face as the face of our establishment. Just saying. After reading the reviews for this store, it seems as if the owner doesn't care either. Same old tired excuses. It can't just be the customers it's the help. Stay away.
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September 2023 by Jeremy Williams
I only came in because I've been waiting on my order for about to be 2 days but I just left the store without any questions answered other than my order being confirmed but not yet processed which is totally understandable with all the pre orders for the iPhone 15. The Agent I spoke before with before arriving said he would leave a remark on the order so they will be able to contact him and resolve whatever is holding the order but when I tried to point that out the associate responded with "we have better things to do" so without responding or escalating the situation any further I just decided to leave and hopefully receive a confirmation to pick up my order.
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September 2023 by Marie Lampkin
Wish I can rate zero stars!!!A Friday evening I arrive to this location to pick up my online order at 6:00pm and they are CLOSED. Myself and other customers were trying to figure out why they are closed.With No notification as to why and the hours are listed on the door as 10am-8pm.I am HIGHLY upset, I drove 40 minutes to get here.ABSOLUTELY TERRIBLE AND UNPROFESSIONAL!!!
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August 2023 by Isis Rogers
I came here with my grandmother who is unable to get around. The first day we came it was a complication with the order, therefore that delayed us in getting new phones, mind you we stayed after they had closed. We came back a day later to get the new phones, still sat in the store for 2-4 hours. As mentioned before my grandmother isn’t able to get around. So after sitting for hours they could not let her use restroom because “it is not open to the public”, and we need to “go next door” meanwhile we completed a purchase with Verizon, not the next door store. We are not randoms from the street we bought phones, and spent 2 full days trying to buy those phones, and the least y’all can do is let an old lady use the restroom? And as customers we did not get any compensation for waiting for 2days due to the complications on their end. This is very unprofessional, wouldn’t go back again probably will switch networks…
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May 2023 by david murray
Wouldn't recommend patronizing this store. They botched several new phone service . My wife went in for new service and I went with her. Verizon sales rep gave her false information about a new plan, and it took 4 hours and we had to come back the next day for another 2 hours to get the new phone service corrected. I am a employee of Verizon and I was very disappointed how they handled my wife service.
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May 2023 by Theadore Gazda
Ripoff they don't honor gift cards as a refund. What a waste.