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November 2024 by Javeon Allen467
Horrible , location I ask for a charger because most locations have complimentary charges for their customers . A service Rep discriminated against me because of my dreads locs and told the security guard to put me out. I told him I was there to get services and purchase a new Apple Watch . I am a manager At CTA (Chicago Transit authority ) this 30,000k a year making fool customer service rep was horrible forgot her name she’s black with glasses .
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September 2024 by Victoria
2 stars - the security guard was more welcoming than Xavier, the salesman. We could barely understand what he was saying and seemed so uninterested in helping us.
We went in trying to get the promotion of a free iPhone 15 line, as stated on the Verizon app with the activation fee of $35. Xavier types a few stuff and apparently we would have to pay $300+, does not say for what or why. We declined the offer as it was false advertisement, not his fault but he should’ve explained more and then maybe he would've gotten a sale. We then decided to trade in a phone and without asking us information or looking at the Verizon history on the current line, he states well its gonna be $350+ for the trade in doesnt say anything but that.
Overall I think he just didn't care and just wanted to get out of work on a Friday. His attitude and demeanor just gave lazy and uninterested.
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August 2024 by Robert Bagby
Very friendly setting up the phone that was given to me as a gift for my birthday but I do have to go back because this phone just acts crazy and jumps around and write things that I am not writing it is a prepaid Verizon phone that can only work on the Verizon network it might just be me because I am an old man that is Tech challenged
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August 2024 by Julian
This branch cheated me on a trade in by giving me the wrong promo to my new account ($77 one time vs the promised $800 trade in credit), then ordered me the wrong phone to my house (ordered me the same exact phone I literally exchanged and paid a restock fee for). Phone support was able to fix everything. They are nice people at this branch, just kinda upsetting with all the mistakes.
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July 2024 by Diamond
Dropped calls need basement towers
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July 2024 by Alireza Rahnama
Worst experience ever, never seen worse salespeople, from competency at their jobs to social skill and customer service and basic mannerism. Traded in a phone with them, the guy that i worked with “forgot” to ship my old phone to Verizon which we didn’t find out until close to its deadline. store wouldn’t respond, gave me his number which i reached out to 10x times before getting a response. Finally they sent my phone to Verizon and then on the first bill I found out they charged me for a protection plan i never asked for, nor was i explained to about what it is or how i can opt out of it. mind you at the time, the salesperson did not print a receipt for me and said that i would receive an email with it which i never did. Also when i went to the store to cancel this protection plan, another salesperson (also weird and rude) told me that it’s something that can only be done online. She lied, she could have done it in the store. Every single person in this store is rude and unprofessional. Not my first time trading in a phone at a verizon location, definitely my first and last time in this store.
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June 2024 by Azia
My friends phone was stolen while we were visiting memorial weekend. Anahi and the team were so fabulous and helpful. Thank you so much for quickly fixing her problem.
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May 2024 by Z Howard
Nice location. Helpful associates.
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April 2024 by David Yoon
I came in today and Xavier (Jose) was super helpful and patient!
Please give him a raise
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April 2024 by Damir Talantbekov
Rude stuff, didn’t fix my problem, i think lady(don’t remember her name) was too lazy to help me. She was act like she don’t want to serve me. When you go to other Verizon stores, people who work there make you relax and feel comfortable while they help you to fix some problem.
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March 2024 by Vince Black
Jacqueline Gallwgos and Tabish were very professional and helpful, but I am disappointed that I don't get voice-mail notifications because I'm using my old phone. I came over from TMobile. It's very disappointing that now I have to keep checking to see of I have voice-mail.
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March 2024 by Paul Garcia
Very nice employees.. thanks team
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March 2024 by Sha Wh
Go to another store don’t go here they are very rude and act as if they are working and not. The off-Duty Police officer seems to be doing more work than them!! Run while you still can!!!
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January 2024 by Sindy Z.
Worst customer service, rep if not making new line activation, would not want to help at all, tell you to call customer service. This is supposed to be corporate store
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January 2024 by Ashkan Boraki
Exceptional Service by Kia at Verizon!recently visited the Verizon store close to closing time, and I was fortunate enough to be assisted by an employee named Kia. Despite the time constraints, Kia exhibited remarkable patience and dedication while helping me with the activation of two eSIM cards.Her approach was not only professional but also infused with genuine care and attention to my needs. In a world where customer service often feels rushed, especially towards the end of the day, Kia's willingness to assist me without any signs of hurry or impatience was truly refreshing.I am incredibly thankful for her service and believe she is a valuable asset to the Verizon team. It's employees like Kia who enhance customer experiences and build lasting loyalty to a brand. Her commitment to excellence and customer satisfaction is commendable and deserves recognition.Thank you, Kia, for your exceptional service. You are indeed a star employee!
