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March 2024 by Ernesto R.
Every time I go into this place something goes wrong with my car unrelated to why I brought it in. There was a recall on trim. Now my tire sensors are reporting an error. I had work done on my engine and the battery dies. I replace the battery and the battery cover goes missing. The turbo went out at tried to tell me that the extra warranty had expired. It had not. Buy from somewhere else and get your repairs anywhere else. Update I stopped in after being told to come in by the GM. He said he made record of my concerns but when I went in to have them addressed there was no record of my concerns. Only that I had an oil change due. Ugh. Update The service manager has not returned my calls. I brought my car in the engine was making a knocking sound. They said the turbo needed to be replaced. The supposedly did the work and the engine still knocked. They said I the engine needed to be replaced and that I would be roughly $12,000 but even though my warranty was ran out, although it is not, they were going to help me to the tune of $6000. I have gone to the Better Business Bureau (BBB) as they are still not honoring their warranty .
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March 2024 by Veronica Yates
Mohammed and Julian was a big help in my car buying process I appreciate everything they did to insure me the best price and value for my new car. Thanks to Terrell as wel I started working with him first and he was a huge help in me coming back to purchase. Very nice and not pushy sales man.
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March 2024 by Kay Balch
Michael Szafraniec - always takes excellent care of my car when I bring it in for service. He is very thorough and takes the time to explain to me what is needed, what was done and next steps. He makes sure I leave there with a well tuned car and have a pleasant experience.
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March 2024 by Shanavia Green
Worked with Fredd on 2 separate occasions at the downtown location and it was the best experience. He took his time & gave me options of used and new cars and even explained the difference of warranty ect. I purchased tiguan sport & Will be returning of ever needed . Thank you Fred
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March 2024 by Tim Rolfing
Auzianna is the best! My car is very important to me and it’s nice to know that I can bring it to someone I can trust having my best interest.
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March 2024 by WOLF BUSH
Too many ads on Tubi
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March 2024 by vspt2
My engine issues started at Volkswagen of Downtown Chicago after an oilChange. After a year of time consuming back and forth drop offs because of the engine issue they finally detected i needed a new engine. They have since replaced my engine and provided me with a loaner vehicle until my car was ready. They were able to get the work done in 1 week and im currently still monitoring the engine since i just got my car back on 3/2/24, so far so good. The customer service is on point, the business is neat and clean. They get you right and take care of business as best as they can with the high demand they have. Im pleased with VW of downtown Chicago customer service but im completely dissatisfied with my vehicle purchase in which i originally purchased from Volkswagen of Orland Park. I dont ever plan to purchase another Volkswagen ever again but if i should have a change of mind i will definitely purchase from VW of Downtown Chicago. Volkswagen of Orland park sold me a brand new Lemon with software issues that causes my back up camera and radio system to randomly goOut to shortly after eventually having engine problems and VW of downtown has been helping to clean up the mess that Volkswagen of Orland Park sold me ever since. If you’re going take the chance of purchasing VW do your research, test drive your car, check everything on the car to ensure it works to your satisfaction but give VW of Downtown the opportunity to work with you. I do recommend VW of Downtown Chicago.
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March 2024 by Graham Tonner
Jimmy was great to work with. Answered all of my questions and was very helpful
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March 2024 by Steven Corbitt
Watched a movie while I waited and got a diagnostic on my VW, recommend this dealership for repairs and I scheduled online and did not have to wait a week
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March 2024 by Jesiel Garcia
Good service and clear information
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March 2024 by Andrew Stern
Simply, it's because Mike Szfranski (sp!?) is such a helpful, nice, honest guy.
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March 2024 by Jim Bedinger
Great customer service! Angie Berg and Manager Matt Kutyna made the whole buying process enjoyable and a breeze. I love my new VW Tiguan! Check here first and ask for Angie or Matt when you are buying!
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March 2024 by David Royer
I live 600 miles away but found a great deal on a hard-to-find used vehicle here. They handled the deal by phone, made it pretty painless, let my friend in town test drive it for me, and I drove back a few days later in my dream car. Good experience.
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March 2024 by Noe Jaimez
Pay attention to the break down. They’ll scam you with the hidden fees if you’re not carful
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March 2024 by Scott Durning
Was quoted $3k for additional services than an independent shop said I didn’t need. Paid $600 for front brake job and was quoted over $800 at this dealership. Also said I needed new battery ($510) and was quoted $210 by the independent dealer (turns out the battery is fine). They’re also recommending I go back to another dealer since the oil pan gasket is leaking, which they didn’t bring to my attention (I’m guessing since it’s covered under warranty). Last time I got service done here was for an oil change and ended up getting upsold on a preventative service package for $450+. I’ll probably just end up going out to independent auto shops for most of these services. Any potential warranty related issues I’ll have addressed at Jennings VW in Glenview.GTI 25k miles
