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December 2023 by Robert Mills
There are one or two bad apples at this Walgreens who aren't professional. HOWEVER, this Walgreens still gets 5-stars because when I was in a really bad place without insurance, they helped make my medicine affordable. I don't know what I would have done without that. Words cannot express how much I appreciated that, and how thankful I still am ?❤️ The donations to Howard Brown that help pay for that are really helping a lot of people in terrible situations. I will be giving back to Howard Brown for the rest of my life.
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December 2023 by Chimera
I call a day ahead of when I need a refill."It'll be ready at 10am".I show up a bit after 10."It'll be ready in 15 minutes".I run a 30 minute errand and come back."It'll be ready in 15 minutes."I end up in the waiting room for at least another 30.It's always some variation of this. Seems impossible for it to simply be ready when I get there. The funny thing is, I have also showed up without any warning and gotten the same wait time, so I'm pretty sure they just don't start preparing it until you show up. The workers are plenty nice but the communication is non-existent.
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August 2023 by Abhishek Shah
Worst staff. They closed on my face at 11:50 pm even after i kept on knocking. I was coughing so bad and they simply didnt care.
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June 2023 by Edward Byrne
Truly the most unprofessional staff. They will mock patients having difficulty getting medication and show zero concern for the people they are supposed to be helping. It also takes them twenty minutes to answer the phone on a weekday. Do not go here especially if you are queer.
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June 2023 by Jim M.
They don't know how to process your insurance correctly to make you pay more out of pocket and file a claim later. Terribly ran business just as you'd expect from anything associated with Howard brown.
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March 2023 by K L
Do not trust Walgreens online delivery. The website says 2-hour delivery for orders placed before 8pm. So I placed an order at 6pm. I find out 4 hours later that my order was postponed until the next morning. Also, multiple items were unavailable. Wish I had just gone to the store myself.
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March 2023 by Tess Pickering
The pharmacy here is completely incompetent and communicates false information
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October 2022 by T Nowacki
The staff here are awesome! Everyone I've spoken to and seen (and unfortunately I have a lot of contact with them!) are so kind and understanding, and even upbeat and funny when you need a lift! They go out of their way to get you discounts or cheaper alternatives if you need it, they're happy to answer questions, solve problems, and get you the pharmacist if you need them. Even though they can get pretty busy, I always feel the care of the staff. The pharmacist, Jill (not sure if there's more than one) is remarkably helpful and compassionate--she really blew me away after having the opposite experience with the Walgreen's in Evanston (635 Chicago Ave--don't go there!) I live 30 minutes away, but its well worth it to come here. Grateful for these folks!
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October 2022 by Lucas Greeff
Flag for TGNC or Queer folks assuming this location is a safer way to pick of prescriptions. I’ve witnessed multiple staff members over the past year refusing to use correct names, shouting deadnames and misgendered language at patients in a public space, and hurling micro-aggressions at patients if they ask for a correction. The pharmacist is un-concerned with the issue and reported that it will not be fixed. They also regularly mess up prescription amounts and dosages and blame it on the patient. I’ve been going here for 5 years and most of that time it’s been a compassionate and efficient experience, but over the past year it’s been a nightmare every time for one reason or another. You’re honestly better off going across the street in most cases.
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August 2022 by Keven Penaloza
Because of work I can only go pick up my prescriptions in the morning or after work (before and after the building is open/closed) and they make it difficult for me to get the prescriptions. They don’t pick up the phone, they just put you on hold forever. Super inconveniencing and I bet the good reviews they have on here are from people that work there.
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August 2022 by Juliana Cordeiro
I would like to thank you Joel for helping me. I've been using Walgreens pharmacy for a very long time and this is the first time someone was actually helpful!
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April 2022 by Devon Price
This pharmacy and its compassionate, patient, attentive staff have had my back more times than I can count. I'm a trans person with an hormone prescription that requires regular doctors appointments and lots of run-around from my insurance (which has a religious exemption on covering transition related care-- I hate you for that, Loyola!!). The incredible staff at the Howard Brown Walgreens are always responsive and organized, and excellent at helping me trouble-shoot problems with my prescription and insurance. They're always proactive about researching what the cheapest option is for getting my prescriptions filled, and very active and engaged in helping me get the largest supply of my hormones that I can get. As someone who gets really panicky and dysphoric when my supply of hormones is running low, this has been a godsend. Thank you for being you!
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April 2022 by Vaughn B.
This location used to be awesome. They used to have great attentive staff. Unfortunately it has gotten to the point where now they don't answer phones and will not acknowledge or greet customers upon entering the pharmacy. When you ask them questions about protocols they are quick to lie and give an abundance of excuses but they will never apologize when they are clearly in the wrong. The staff here needs to have a thorough customer service training. If they don't want to work with the public then they should find other jobs.
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March 2022 by Miles Trudo
Excellent customer service. Friendly, communicative, compassionate. Only 4 stars because lately I’ve had to wait up to 20 minutes to pick up a script that that was submitted hours/ days before.
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January 2022 by Mark Baroon
This walgreens is bad ? really bad i wait for my prescription ower a week no one text then i get inside guy found one bottle of insulin 10 minHi told me. Half-hour nothing i come up to window wi don't have insulin for you next week this is a joke what you are doing to me then she found a bottle back you can not play with people medication /special insulin/ i could die 2 thumbs down .
