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July 2022 by kola wole
I mean branch is closed till further notice
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April 2022 by kenia valle
Not sure why all the negative reviews. Don't expect the same as a big branches. But I love it. I had a commercial loan and it was great. Can't beat the interests. And the process was so smooth and fast. After that I already refinance 2 of my homes. Every questions I have they answer the phone and help. Compare to big branches that is so long to talk with a representative.
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February 2022 by Al M.
I've been trying to call this location and the Chinatown location for two weeks to make an appointment. No answer nor did they ever call me back! They suck! Time to move my money!!!
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December 2020 by tom osran
Really good small bank. Flexible. Excellent at beating the big boys even on commercial real estate loans. Good rates. Flexible intelligent financing. Creative.
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December 2020 by Tom O.
Great Chicago bank with a small town feel. Believe it or not they offer competitive rates and flexible financing. Try getting that at a big bank or mortgage brokers. They gave me a better rate on better terms than any other bank including large national banks. I am very happy to do business with Royal and I like have an individual banker who I can work with on issues.
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May 2020 by Sean Henry
I used the ATM here, and a week later someone tried to steal money out of my account. AVOID THIS BANK/ATM at all costs.
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January 2020 by Arthur R.
What a joke!!!! This old-time type bank is so far from technology and has little to offer compared to their competitors. The ONLY customer service they possess is during working hours and if you NEED to speak to someone after business hours the ONLY option they give you is to suspend or cancel your debit card. THAT'S IT!!!!! They DO NOT have the modern technology for us to have Apple pay on our phones, if you need to transfer money from your phone you only can transfer 500.00$ and no more, I had Chase before and on pay day by midnight I would already have my money in my account, not this bank, sometimes my money wouldn't post till after 5 AM AND MY JOB BANKS WITH THEM!!!!!! Their website is so pathetic and weak and when you use your debit card it doesn't show on the mobile Bank app till the next day as to other bank apps it posts instantly. I'm going back to Chase.
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April 2018 by Theresa S.
Worst bank on the planet... I was with this bank since 1995 when it was Park Federal. I moved and didn't have easy access to the bank and then I was out of state for a long period while my sister was in hospice and during that time this bank drained my account and created overdrafts without ever calling me to tell me that I needed to make a deposit or close my account. Now they want me to pay $117.28 in fees which doesn't include the nearly $100 they took already.... I am here in the lobby and there are 2 tellers, 1 security guy and not one banker on a Monday at lunch time.... doesn't instill any confidence that they will do what's right... next call the vhannel 7 I-team
