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February 2024 by Michael Wikander
On 2/19/24 at around 10 pm i stop by store (981) went there to buy dinner, but first went to the restroom to use the bathroom. And as i entered the bathroom I can hear a guy trying to inject himself with drugs. It was at the point you can hear him slapping his arm and trying to find a vein and I can hear more than one person in the bathroom stall with him. As a customer I find this disgraceful to hear this going on in the restroom. It was even worse to hear a employee tell me he is telling his supervisor ( Domien M ) that this stuff going on and not his supervisor or anyone else doing anything about this. And when i spoke to the supervisor i even saw 2 people just sleeping in the Dining room area. And the supervisor can see them, but he is doing nothing at all to stop it from happening. I highly recommend that he goes back through training as a manager to understand the protocol of running a proper restaurant so that way the restaurant is a better and safer environment for a family.
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February 2024 by Bob Eriqat1988
It was bad experience today in this wendy’s the service was vary bad from black African-American guy with the braid hair, He was so rude the drive-through in the night
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January 2024 by ivan rafael guevara pinto
I love
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January 2024 by Jessica Tovar
Very good price/quality ratio! Super fast, everything clean, and very attentive!
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December 2023 by Pete J.
Wendy's needs to get trained employees. I'm not sure where they're getting these people from but this is the worst customer service I've experienced in a long time. They got my order wrong twice! If that was even possible... and a side order is racist hate. No thanks !
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December 2023 by hulkdckiller
Great Wendy's love the customer service and food quality. They're fast and on point so I never had a problem here. Definitely one of the better Wendy's I've been to.
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December 2023 by Thomas Karamanoy
I'm pretty understanding when it comes to mistakes, but there has been one to many mistakes coming from this location at Harlem and Irving Park Rd. Also have to keep waiting for the coffee machine to brew, cant they afford 2 machines so one will always be ready? I suggest go somewhere else , there's plenty of other Wendy's who I'm sure that make less mistakes
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December 2023 by Mayra Avila
Very bad customer service. We ordered a peppermint frosty and paid for it and we never received it, we ordered a kids meal and didn’t get the juice, we ordered spicy nuggets and got regular, we also ordered two sugar cookies and we got chocolate chip cookies instead. Tried calling 3 times and no one answered even though they are open until 2 AM and it’s only 9:30 PM. Tried to call Customer service and they are only open Monday thru Friday. We paid for all of this and didn’t get what we wanted and now we can’t even get our money back .
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December 2023 by Nishan B.
Shit customer service. I ordered a lemonade but the straw wasn't in the bag, so I asked for a straw. The fatass at the drive-thru said "tge straw should already be in the bag". Bitch, why would I ask for a straw if it's already there?
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December 2023 by isco xavi
The manager that works at night has to hate his job. Super rude. This location has always been known to have lazy workers and super bad customer service.
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December 2023 by camila balarezo
Bad costumer service at this location.There’s a guy with long hair he’s very rude, doesn’t say hi to the costumer doesn’t talk at all I went there to pick up an order. And he laughs at the costumers face when the costumer walks
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December 2023 by Edmund Jacks
This Wendy's was nice, i wish i could say this for the inner city stores.
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December 2023 by Chi- town breeze
They are overcharging people for the food! The menu says $1.99 for the crispy chicken BLT & they charged me $2.79 for the crispy chicken BLT. They would not give me a refund. They said it didn’t matter what the menu says. Absolutely terrible customer service.
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December 2023 by Katie
I went to this location around 1:30 am which I never do and found this Wendy's amazing. I have had trouble with other locations but won't write a bad review because I do not know the situation with staffing, etc. The customer service, however, at this location was stellar. Everything was fresh and available. I am writing this review mainly because of the two gentlemen working that night and how they were making their job enjoyable, and they were so positive and friendly that they deserve a 5 star review.
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December 2023 by Karolina Skiba
Always and always when I’m there food are cold or wrong order..stuff are rude and doesn’t care about customer.Last time I was waiting on drive thru for 10mins ,dude mess up my order AGAIN..seems like they are on some stuff there …. Drunk or idk.Highly not recommend