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October 2023 by Colin Mackintosh
Unbelievably knowledgeable and helpful employees
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October 2023 by John P
Always good here. Lots of stuff we want or need. Great sales
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September 2023 by dionne howe
West Marine has amazing folks that continually go above & beyond! Great selection for all my boating needs.
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August 2023 by Gini Marziani
Great resource. High quality
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August 2023 by Basecamp Andermatt
Great selection of professional boating stuff. A pleasure to shop in a real shopInstead of online. Was looking for special shape fenders and found them!
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August 2023 by scott babcock
Stupid expensive. They have a monopoly in Chicago for in person, boating retail and they take advantage of it. Half the time they are out of inventory. Staff is so so. They need competition in a bad way.
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July 2023 by David F.
I have never needed a life jacket of my own until I decided to go on the friends of the Chicago river float this coming Sunday. So I ordered a life jacket from West Marine and I picked it up last Saturday. I went out to the parking lot to try it on and realized it didn't fit. No big deal, they made it right by doing a refund which was credited to my card immediately and I was able to purchase the larger one and the staff member took the time to make sure that it fit me this time before I left the store. The only thing was the first time I went in. There was one employee that didn't think that they had one in my size, but I mentioned that there was one larger on the website. But it's OK. They made up for it with making sure that it fit me this time. Thanks guys
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June 2023 by Fred Ay
Good customer service tks Tina
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June 2023 by Chris Brooks
This is the best West Marine I have been to. They’ve got a lot of extra parts in the back and what they don’t have they can order. I’m in there several times per week during the summer, so much that Tina greets me by name lol! Friendly staff, good selection. Great marine hardware section and well organized.
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May 2023 by Darren D.
All of these pretentious people leaving bad reviews. They are not a fishing store. They don't carry everything. How could they? They are a great source for small boat items or a place to order anything from. I like going there and I hope they don't close because everything is sold online
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February 2023 by halfaistos
Great place, much bigger and nicer than old store on North Avenue. Good selection of all l marine/boat/trailer needs.Friendly people. I wish I could afford to buy everything I need... there
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January 2023 by Jack McClure
Just spent over an hour in the store. Walked the entire store. Saw a few employees. Not spoken to by one person. No customer service. In process of buying 48’ Catamaran. Looking for full electronics package. I guess I’ll look elsewhere.
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December 2022 by Kevin Gancarz
Friendly and knowledgeable staff. Reasonable prices. Not much else to say about West Marine, there aren’t too many other options for marine and boat goods. West Marine will have what you need.
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December 2022 by Wesley Lee
Excellent communication equipment, small craft fittings, in-store, while outer items available thru staff. Parking is not extensive during day, but have no experience evenings. Suggest phoning ahead for detailed questions.
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December 2021 by Michael DiFranco
DO NOT SHOP HERE!!No one knows what going on ask questions about online orders placed days ago as well as in store purchases and continue to give me the same product i literally returned no one gives u a straight answer and will basically ignore u during your conversation. Place is miserable and they do mot know what’s actually in stock or not.
