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November 2023 by Lisa Sharma
WHBM used to be my favorite store, but this location in particular is very disappointing. I used to be able to get XL in tons of stuff there but I was there this morning and there was nothing in XL that I liked. The woman working there looked at me and then said they had more sizes in the back. She then flat out asked me what size I wore which I found a little strange- I’m happy to ask for a size, but I don’t see why she had to ask me preemptively. When I said I was disappointed I couldn’t find the tops I liked in XL, she said most of their “plus size” stuff was online. I explained to her that XL is not “plus size” and I was practically in tears as I felt super insulted. She had zero empathy and a really bad attitude. If she only knew what a good customer I’ve been since 2006. I won’t be going back.
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February 2023 by NINA SUGAYA
Went into White House Black Market for the first time since all the clothes outside looked chic and perfect fit for my work wardrobe. But I had terrible customer service, especially with the women with glasses who checked out. I’ve never been spoken to so negatively and aggressively. As a higher end store, I expected the opposite.I ended up walking out without purchasing. I will not be going back.
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February 2023 by Gillian Peña
Got some things as Christmas gift I was trying to get store credit for, the sales associate told me I could not get credit for them despite the packing slip saying I still have over 12 days to exchange, then when I proved them wrong and showed them the slip, they claimed they couldn’t find my order in the system. Had to call customer service in the store because they couldn’t figure it out despite me providing the proper documentation.
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January 2023 by Angelica Arroyo
Went there and was told that the tags in red had an additional 40% off , but when paying it looked like they added a 40% up to the price. It was more than the priced marked . Also they have bad customer service. Lady at the cashier had an attitude and seemed racist !! No wonder the store barely had customers…
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September 2022 by Christine Pascual
Great service. Salesperson was very helpful. They actually have grown up stylish clothes.
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May 2022 by Max Mache
The building they are in contracts with a towing company that is illegally towing cars while customers are shopping
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May 2022 by Jada C.
Ever since I discovered White House Black Market, I always loved looking and buying from this store. The clothes look absolutely exquisite. I usually find a dress, trousers, and pretty tops. However, for some reason when I entered into this store, no one greeted me. The salesperson went over to my husband and asked him if he needed help. Joseph said no. Then the same salesperson came around and asked Joseph if he still needed help. He said no. I found some dresses I thought looked pretty but did not want to approach the salespeople on the floor. One salesperson helped another customer. The other one went somewhere else. I ended up not buying anything from White House Black Market. So with my walking around the store, I walked around and enjoyed the ambiance. Love the clothing collection but not necessarily the service.
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September 2021 by Shonda Ke
I absolutely love Crystal! I got the help I needed it was a one stop shop for an all white party that I have been looking for an outfit for a couple of weeks. Left the store buying more than I came for but I will be back next week. I love their jeans pricey but good quality.
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May 2021 by Sh Ke
I absolutely love Crystal! I got the help I needed it was a one stop shop for an all white party that I have been looking for an outfit for a couple of weeks. Left the store buying more than I came for but I will be back next week. I love their jeans pricey but good quality.
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April 2021 by toyas rudolph
Great customer service... Beautiful clothes & accessories!
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November 2019 by Nita Kao
On 11/9/19, received horrible service! Asked lady with long brunette hair for assistance regarding a blouse I was trying on. She brushed me off saying she will be over to assist. Got tired of waiting for her and walked out! As I walked out, she was at the cashier station with her hands folded doing absolutely nothing. She had no plan to assist me... Need better service if you want my business!
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October 2019 by Valerie C.
Shoppers BEWARE. Parking lot owner will have your vehicle towed. I patronized 3 of the stores here (WHBM, Loft and DSW), made a purchase then made the grave error of crossing the street to have a look at Nordstrom Rack, also located on Weed. Came back to find my car had been towed to the tune of $218 .............................. innocent yet costly error on my point. I have suggested to sales associates that they remind shoppers of the vigilant "eyes" compensated by the lot's owner. They should also be mindful of trees that cover the cautionary signage.
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September 2019 by Bradley Stayrook
Uh...no.
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March 2019 by Manieshia Hampton
Never mind the model! That’s not me! My hair is never that messy! The ladies in the White House Black Market are soo much fun! If you’re looking for a touch of elegance for your wardrobe or just some fine clothing this is a great place to shop! If you don’t have anyone to shop with you, don’t worry! They’ll make you feel like they’re your best friends. After you select a few items and they learn your style they’ll pick out some items for you to try on as well. They’ll provide pumps and scarfs so you can get the looks full potential! I had a blast here! I felt like I’d gone shopping with my sisters! They didn’t behave at all like sharks out to get my hard earned money! I told them my budget and they worked with me to ensure I didn’t overspend! Loved them!!!
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November 2018 by Winds of March Journey/Perry tribute band
Not easy to park in that area on the street. I *THINK* you can park behind the building, tho.
