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January 2024 by Amy Eisenberg
This gym has been extremely disappointing. Equipment is subpar. No GHR machine and front desk is not helpful. Crowded narrow space and vibe used to be friendly neighborhood gym but has since become more of a meat market/bro gym, which as a female is not appealing to me.There is essentially zero customer service and they promise discounts and prices that they do not honor.First, I think about 2 years ago, I signed up through ClassPass and was paying $25 a month. Then, because I’m a healthcare worker they said it would be better if I just did a regular membership but they would honor that ClassPass rate. That was great until they increased the rate to $59.95 in May 2023 without telling me. Hold that thought because it gets worse.I referred someone to their gym in 2022. They were having a promotion that said I would get a month off if I referred someone for membership. In order to receive this, I had to email them. I did email them. I never heard back. That was in January of 2023. I never got a free month. I called them to inquire and never got a straight answer. They just told me to email them again, which I did. No answer. No response for over a YEAR. No month off of membership. Absolutely nothing. Honestly this seems fraudulent to advertise a month off and not come through on these promises.Back to December, 2023…after I realized that they had jacked up the price of the gym, I called them to see if I could get a refund and understand what had happened. I was upset because my partner who also has a membership, was paying only $35.00. Apparently they had still given him a ClassPass discount, but not me and had increased that to $35.00 from $25.00 per month for him. I spoke to an associate on the phone in December of 2023 named Casper who did not know why this happened and instructed me of course to email them. I have emailed them. I told Casper to email me regarding this issue but did receive any email. It’s now January 12, 2024 and I still haven’t heard back. Not a peep. I have never heard back from them ever in fact. They never responded to my email from January of 2023!At this point I’m beyond frustrated. I’ve emailed requesting to cancel my membership and haven’t heard back.So facts here include that I haven’t heard from anyone at this gym via email ever and have been awaiting responses since I emailed them over a year ago. They jacked up their pricing and have refused to honor previous discounts and give some members discounts randomly it appears while others pay for an overpriced mediocre at best gym.Stay away.Edit, replying to owner:1. I did email about the discount in Jan 2023 as stated. Please read this thoroughly. I have also now emailed that additional email address with no response. I forwarded my multiple previous emails.2. I am well aware that we are now beyond the worst of the covid-19 pandemic. It’s beyond insulting and rude to insinuate that I would not know that given my line of work. What I would have expected is that because your staff told me to cancel my ClassPass because your healthcare discount would be the same is that when that discount is done, you should have honored the ClassPass rate which is what you did for my partner but not for me, as I’ve outlined above.3. I have requested cancellation and requested a free month as above with no reply. I’m sending emails to the correct address. It shouldn’t be this hard to communicate with a business and require reviews to get answers.4. I would be willing to pay more for a better gym with prompt and kind customer service. The way you come across in your replies to customers is unprofessional and unkind. I’m clearly not alone in my issues. It is indeed predatory and fraudulent to engage in false advertising. It’s not easy to cancel and I have been charged twice before. It is predatory to promise rates to me that you don’t deliver. Like I said, I would be happy to pay more for better service. I’m still trying to cancel and get away from your gym!
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October 2023 by Adam Okrzesik
Gym is okay for the price but cancelling was frustrating. They demand you pay extra month when you want to cancel, and threaten to send you to collections agency if you do not comply. Pretty shady business practice to get an extra month of fees from members who are leaving the gym.
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October 2023 by Moctar Ebnou
TLDR: Signed up on a Friday and canceled on the next Monday and that costed me $150. NO PARKING AND THE WORST CUSTOMER SERVICE.Before signing up I asked the staff attendant, “is there parking around the area”, she said “yes there’s plenty of parking”. The next two days I tried to go to the gym, first early morning and late at night, in both occasions I wasn’t able to find parking so I decided to cancel my membership. I called to cancel my membership but they wouldn’t do it over the phone and wanted me to send an email. After requesting a cancellation with an email, I didn’t receive any confirmation, then I called again the staff member said there’s a 31 days grace period so you will be billed for the next month. So that $50 sign up fee and $50 for the first month and another $50 for the second month and I’ve never used the gym.
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October 2023 by Eva Kay Papadopoulos
Such a good gym! The ONLY 24/7 gym in the neighborhood, which is so beneficial to my busy schedule. All of the weights are placed in the proper racks, and the mirrors and machines are extremely clean! Such a low price too!
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October 2023 by Riley Dodson
Top-notch gym, 24 seven, about half the rate of the nearest one. (Wicker park athletic club is dogsh!t, avoid it)These guys make it so freaking easy. I honestly have no idea why every gym is not run like this.Was in here the other day, came in for a free day pass and stayed for a year membership.It didn’t take them long to set me up a personal training Either, the rates are so freaking low.
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July 2023 by Nitya Haswani
Great gym! Never extremely crowded, and personal training deal for new clients is a great plus. Love Jo, amazing trainer and the reason I chose the gym if you get the chance to work with her please do!
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July 2023 by Eliette Soler
I love my gym! Patrons and staff are very friendly, great community vibe. Administration has always been non-judgmental and extremely receptive, and Jo is the best trainer ever! The deadlift station is such a great touch, along with supplying plenty of lockers and selfie mirrors. Big hugs to the WPF family!
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July 2023 by Dhavan Shah
Great gym with all the needed equipment. Love that's it's open 24/7. Sasha was super helpful in helping me get signed up for a membership!
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July 2023 by Rory Toelle
Yo, skip the gym that’s down the street. When you arrive to Wicker Park Fitness, the cool gang will be in front- the most friendly combination of ppl in fitness. Shout out to Colin who gave me the scoop… and Sasha who closed the sale. Wicker Park Fitness, sign, sealed, delivered… I’m yours.#backtobackraises
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May 2023 by Eve Sanches
Great location, amazing gym! Perfect size and everyone here is friendly and fit (staff and members). All the equipment you’ll need and very clean facility.
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April 2023 by Katharine Hanner
This gym is great! I love that has 24/7 access and fair rates. They are very upfront with their policies and super easy to sign up or cancel. They have fantastic PT rates for new members as well. It’s also kept clean and has very friendly staff. I love that it’s not a factory style gym as well.
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April 2023 by William Keoh
Overall great gym. Has all the amenities one could ask for. Its a good decent sized gym and pretty spacious at that, since it's not cluttered with machines... and people usually lol. Although the addition of 1 more machine, a Decline Chest Press Machine like the one at La Fitness, would make this gym perfect in my bias opinion (they do got a decline bench press, but lying on your back with your legs on higher ground than your head isnt really comfortable and a popular option for people lol.
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March 2023 by P Vines
(Southport) Phenomenal. Great idea. Great execution. The way in which they maximized use of space was great. When staff was present they seemed to be constantly cleaning. The location is nice also. Being on the second floor limits passersby distracting you while you’re in the zone. Great little place.
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March 2023 by Amalia Mohr
Amazing gym! Would highly recommend it to everyone. I absolutely love that it's open 24/7. The staff is especially great and incredibly helpful. Overall a great, clean, well-maintained environment!
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February 2023 by Erin Petty
Great gym with everything you need to get a good workout. Open all the time so very convenient. Staff is friendly and it is kept clean. Locker room is spacious. Would recommend!
