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March 2024 by Alex
Having worked here and at other daycares, the dogs' behavior at Wicker Pet is clearly kept in check with brute dominance and fear as opposed to building a trusting relationship and communicating with the animals. I don't know about the other workers but their manager, Fabian, lacks the compassion and sensitivity necessary to take care of dogs. They were clearly afraid of him and avoided wherever he was. He told me outright that I was supposed to "correct" the dogs even when they weren't displaying an incorrect behavior, saying "it's not correction, it's settling them down." Settling down implies actual comforting, but he was just disciplining them into submission when they showed any activity. When they whined, instead of comforting them like you would for a child you're taking care of, he startled them into stopping. Dogs were stuck in crates for hours if they continued to act out. Crating is understandable for a 5-15 minute "time-out," but several dogs were crated for more than two hours, and about half the dogs were locked up at any given time.They were never rewarded for good behavior so the dogs seemed confused as to what they were supposed to do. They did nothing but lay around, afraid to play because they'd be snapped at if they were even slightly rough. The dogs were also reprimanded constantly for seeking attention or being curious, when they could've simply been ignored or attended to. Wicker Pet doesn't deserve the title of "daycare," I saw no care given.On top of that, management has the audacity to pay minimum wage, despite having only 4 dog handlers. This is not only discounting the labor they put in, but begging for neglect and conflict given that the job requires constant attention and sensitivity. Wicker Pet was easily the worst daycare I've worked at. I encourage anyone considering it to prioritize other options.
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January 2024 by Whowhatsit What
Such a great place ! I bring my pup for daycare and the staff are very attentive and kind.Small space but they make up for it by being amazing to the pups.
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September 2023 by Brandon Liebig
Strongly DO NOT RECOMMEND! Beware — under new management — the ratings & positive reviews are for the OLD wonderful owners & staff!I had my 1yo GSD puppy here for daycare for multiple days before ownership changed and they were great! My dog can easily get overly excited, but the previous staff was able to manage his excitement appropriately and said he got on great with other dogs while playing, and even made a couple friends among the other dogs in the group. When he used to come home from daycare he was happy and tired out from all the playing.Now we went back a few months later under new the management & staff and they tell me my dog wouldn’t calm down while playing with other dogs so they put him on a treadmill (which they later told me is electric, not manual — meaning the dog is trapped and has no choice but to run or get dragged) FOR AN HOUR to burn off his energy. My dog has NEVER been on a treadmill before and he gets tired and wants to lay down after 10 minutes of playing fetch or tug at home. They also said that the treadmill didn’t help calm him down so they had to keep him crated.When I picked him up in the evening I noticed the bag of kibble/treats I gave them to give to him throughout the day was still full and untouched in the basket at the reception area were I dropped him off — so it would seem he hasn’t been given any food all day.When we left he was very skittish and immediately went to the bathroom multiple times which makes me wonder how often or even if they let him out to use the bathroom during the day.When we got home he immediately raced to his water dish and guzzled it continuously. My dog has never been a big/frequent water drinker which makes me question if they gave him access to water during the day.If you love your dog, avoid this place at all costs and thoroughly interview your doggy daycares! I miss the old owners & staff of Wicker Pet who were wonderful and communicative and responsive to their clients, and wish I had been made aware of the change in management and the quality of care before taking my pup back there.Posting this so other pup parents can have that awareness before regretting their choice, like I do now
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September 2023 by Rebecca Kelly
They take such great care of Monty! It’s so easy to call them up and drop him off right away when we have last min plans. They also give cute little report cards after your pets stay.
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July 2023 by Emily Poncher
Beware!! We boarded our pugs at Wicker Pet for years. The place was wonderful before the current owners took over. We booked our our summer vacation and then we booked the dogs for their week at Wicker Pet. I was advised at booking they have an all new systems and needed updated vaccine records. No problem! The DAY BEFORE we were to leave for vacation Wicker Pet EMAILED my husband, not even a phone call, and said they would not be able to accommodate our pugs. The email stated the dogs would need another observation day given that they had not been boarded in the last 3 months. I was sure this was an error. 3 months? They have been going there for years. And why was I not told about this the day I made the reservation? I called, panicked, begging, near tears. The response from the rude indifferent Bo "I know this must be frustrating, sorry, no exceptions." They did nothing to remedy this situation. I offered to leave late on vacation and let them "observe" the pugs they have known for years. "Sorry, no exceptions." As all dog lovers know, these are our babies. This is the most shameful and shady way to practice business. The owner Alec was extremely condescending and did not do one thing to fix HIS error. Needless to say, our pugs will never be back to Wicker Pet. The owner's response told me everything I needed to know about how little they care for the animals. I would strongly reconsider trusting this owner and this business with your fur babies. We miss you Brie!
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July 2023 by Emily B.
Beware!! We have boarded our pugs at Wicker Pet for years. The place was wonderful before the current owners took over. We booked our our summer vacation and then we booked the dogs for their week at Wicker Pet. I was advised at booking they have an all new systems and needed updated vaccine records. No problem! The DAY BEFORE we were to leave for vacation Wicker Pet EMAILED my husband, not even a phone call, and said they would not be able to accommodate our pugs. The email stated the dogs would need another observation day given that they had not been boarded in the last 3 months. I was sure this was an error. 3 months? They have been going there for years. And why was I not told about this the day I made the reservation? I called, panicked, begging, near tears. The response from the rude indifferent Bo "I know this must be frustrating, sorry, no exceptions." They did nothing to remedy this situation. I offered to leave late on vacation and let them "observe" the pugs they have known for years. "Sorry, no exceptions." As all dog lovers know, these are our babies. This is the most shameful and shady way to practice business. The owner Alec was extremely condescending and did not do one thing to fix HIS error. Needless to say, our pugs will never be back to Wicker Pet. The owner's response told me everything I needed to know about how little they care for the animals. I would strongly reconsider trusting this owner and this business with your fur babies. We miss you Brie! Alec- Your response is perfectly aligned with my complaints. 1) absolutely untrue we had a flag. If we had a "flag" how were we able to make the reservation? In fact, the booker said "yay, we love Louie and Otis!" We were perfect clients who had been "allowed" to do business with you for years. 2) of course I would be threatening legal action when we risked the cost of losing our week vacation. We were told via email 12 hours before that you would not board dogs that have been within your care for years. Your tone and your complete absolute lack of accountability says everything anyone needs to know about how you do business. Unless you like risking last minute cancellations and a company that exudes condescension when you have a true issue, I would avoid Wicker Pet like the plague.
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May 2023 by Kelly C.
We started using Wicker Pet for daycare and boarding 5 years ago. We left the neighborhood 2 years ago but still bring our dog here for boarding. Recently, our flight got in early and we rushed from the airport to WP to pick him up before 7pm and avoid a late pickup fee. (At the time of booking, we had notified the staff that we might be picking him up early if we landed in time.) We arrived right at 7:00pm to locked doors. I called for 5 minutes and no one answered, then called the manager. I was informed that the staff had left for the day (sometime before 7pm) and we would have to wait until the morning to get him. Until this point, we did not realize that no one stays overnight with the dogs being boarded. Boarding is $72/night, a significant cost increase from daycare alone, and for what? For our dog to be locked in a tiny room without human interaction or supervision for 12+ hours. The website doesn't directly address whether there is or isn't overnight staff. We will be looking for a new boarding place, but felt the need to share our experience with other dog owners interested in boarding at WP.
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April 2022 by Valerie Gunn
I've tried other doggy daycares in the neighborhood, but Wicker Pet is my favorite. I love how much they care for the dog, and they always do their best to make space for my sweet little Milo! I also LOVE that they have outdoor space for nice days. My dog comes home tired. The one downside is you do have to book ahead of time, but that's manageable!
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December 2021 by Kelly G.
We love wicker pet! We have done daycare and boarding with them and our dogs LOVE going there. As soon as we walk in the door they run to play with their friends and don't care about saying bye to mom and dad :) Wicker pet us always been kind and courteous and takes such good care of our dogs.
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September 2021 by Nick Smith
My dog loves it here! The staff are very kind and are all dog people.
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July 2021 by Nick Buckshank
Our dog loves it here! Staff is great.
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April 2021 by derek chaudury
Lemon loves Wicker Pet (5 month old goldendoodle)! I can’t walk past the door without her dragging me inside!The staff are extremely nice and help provide additional information on all their services!
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October 2020 by Mitch Kaminsky-Bayer
My great Pyrenees loves Wicket Pet. Small size but what they lack in space they make up for in care.
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October 2020 by Barbara Davidson
My pup (and I) highly recommend Wicker Pet! We've used them since adopting our pup in Summer 2019. We live in the neighborhood, so even on non-daycare/boarding days we pass by and he is ALWAYS trying to sneak in. Their staff clearly loves the pups too which always gives me peace of mind knowing he's in good hands. Brie is great at communicating, whether in person or via email and Fabian (and the rest of the staff) is always so welcoming and excited to see Jacks.
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July 2020 by Robert Bunting
Have taken our dogs here for 10 years. The staff is kind helpful and loves our dogs as much as we do.
