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September 2023 by David K
This branch made me sure I NEVER want to bank with Wintrust ever again (customer for 15 years). Went from wanting a high-interest savings to not even worthy of being my third bank in one visit. Issue #1: Figure out your "chartered situation". #2 Your security guy was disrespectful after I calmly expressed my displeasure to the branch manager. Security guy, I hope someday you work two weeks and someone denies you access to your money. You were seeking confrontation as I walked out the door. Letting someone walk out without running your mouth might be a good idea. Someday you'll get the confrontation you want , but that's a weird way to live your life bud. Look at yourself in the mirror. You should directly apologize to me if you are a professional/ real man!
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December 2022 by Jackie Berliant
Very helpful manager & tellers
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July 2022 by Denise Oshea
When I walked into the bank, I was greeted by the nicest guard who got a cup of water for me.Michael daniels was beyond helpful and answered my questions in a way that made me knowledgeable about my new account. If I could give a higher rating, I would!!
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February 2022 by Jacquie F.
Love this bank. Always the most helpful and courteous service. I typically use the drive through banking and/or have had to call for one thing or another. Definitely glad I changed from TCF/Huntington to Wintrust.
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December 2021 by Oj C
Bank was closed on Mon without previous announcement! This is general review for Wintrust bank not only for this branch. Last year debit card was blocked while I was traveling because some website tried to charge my acct 35$. Even after detailed conversation with ppl from cust service and begging them to not to do that they cancelled it anyways.This year Delta Airlines double charged me almost two months ago for one plane ticket and I complained to cust serv once, and she filed my claim incorrectly.After that, branch manager did it three times and they still didn’t solve the problem or credit me that money like other banks do! You can not have connected business and personal account online so you can not transfer yourself any money from one to another without going to the branch.
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August 2021 by Orjen Cuca
Bank was closed on Mon without previous announcement! This is general review for Wintrust bank not only for this branch. Last year debit card blokes while I was traveling because some website tried to charge my acct 35$. Even after detailed conversation with ppl from cust service and begging them to not to do that they cancelled it anyways.This year Delta Airlines double charged me almost two months ago for one plain ticket and I needed to complain cust serv once and she filed wrong claim. After that branch manager did it three times and they still didn’t solve the problem or credit me that money like other banks do! You can not have connected business and personal account online so you can not transfer yourself any money from one to another without going to the branch.
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August 2021 by Ellen L.
I am really upset with this branch. Closed again. Chicago Covid restrictions start Friday, 8/20/21 & they are closed already on Thursday, 8/19/21. They closed for almost a year in 2020. Why are they closed now? There are no Covid restrictions, just a phony mask mandate. So, you can go to Loripalloozer, in Chicago, but mandate masks again & places s*** down. I'm not using this bank anymore.
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December 2020 by Gaby Garcia
Realy bad service
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November 2019 by Maggie A.
This review is more about the actual branch than Wintrust as an entity. I have been here for years, and the service has really gone down hill lately. The atm is perpetually out of service. Fully understand that working as a teller might not be the most intellectually stimulating career, but the folks working the drive through at McDonald's seem to hate their jobs more. They are very slow and surly. If it was not such a nuisance to switch banks, I'd consider it.
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March 2019 by Anna Garrido
I love Wintrust! Dan Ciolino is great-very helpful. This branch is also pet friendly!
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January 2019 by Cyn Starr
This bank is Chicago local! These people r so nice Ive always got great service Convenient location! Quick service!
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October 2018 by Pappy Van Winkle
Terrible service i just closed my account it took almost 4 hours.