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November 2024 by Christopher Devlin
In person staff are very friendly. I have been recommending friends to switch to Wintrust since I opened my account. I will not recommend them further and will close my accounts next month. Deposited a $20,000 cashiers check from a major reputable bank IN PERSON on October 24th. Followed up when not released asking why and was informed (with no actual reason given, which was my request) the funds would not be released until Nov 1st. So now in addition to closing my accounts and not depositing the $100K proceeds from closing on my Condo in two weeks, I am gleefully spreading word of my experience in the hopes my review will deter others from joining this bank to make sure others don’t deal with this nonsense. I am going to take a stab at guessing what the response will be here before it is made (if made) and that might even include the explanation as to why this cashiers check was treated like a personal check deposited via mobile phone but absolutely too late and more than likely an excuse to hold customers funds to accrue interest for them.
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October 2024 by Alex Galloway
This bank has been a blessing to my wife and I. VPBranch manager Sam McLean treated us like family. My wife had had head surgery from a car accident and my identity had been compromised. He walked us through our options and kept us from drowning in our bills. I wish all banks valued their customers the way Wintrust Uptown does. I will never leave this bank.Thank you Wintrust Uptown for treating your clients like family.
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October 2024 by Amy Schwartz
The teller at this location who I usually see in person is really great. She is very helpful.
However, if you are out of town and have a major issue it is nearby impossible to get a hold of a banker when you call.
If you call customer service they will tell you that you need to speak to this location. However, they will not take calls or call you back.
I'm not sure if it's the location or Wintrust issue in general but you can't get any customer service help in a timely fashion if you can't physically go in to the exact location.
Id recommend a different bank if you ever have to travel or cant physically go in all the time.
Wintrust has a glitch online recently with transfers but the location has to fix it but you can't reach the location. I will be closing my account with them soon.
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October 2024 by Maria Graham
Staff is extremely professional, friendly and knowledgeable. I highly encourage everyone who can to become a Wintrust Bank customer.
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August 2024 by Cole Papadopoulos
I parked in the bank parking lot immediately in front of the bank and it was closed, so I went to get a coffee and came back 10 min later at 9am. My car was gone as it was towed. The bank said they could reimburse me if the bank was open at the time of towing, but since I arrived 10 min before opening they will not help me.
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April 2024 by Rani
I took my son in to open an account Monday 4/1/2024 ; a teller asked how what we came in for politely and asked her partner was the system down. I guess he said it was running because then she told us what he needed to open account which included id, proof of address, $100 for a savings and $200 for a checking, and social security card. I checked out so I’m not sure if she asked for birth certificate, but we had everything except the cash. The whole transaction was odd because first of all she was a teller and they don’t typically open accounts and then it’s a bank so why is the system down and is this normal. I forgot to bring money, so l asked a few questions about that and all the answers were no. I said ok, lll go back later or the next day. He asked me to take him today. We’re closer to the one on Lawrence and near Western so we went there instead. It was totally different experience. The teller asked why we were there. Told us where we could sit and a banker would be with us. The banker proceeded to help us. He didn’t ask what we had but eventually said he needed id. That’s all he asked for. He asked us what the ssn was, l told him and then gave him the card because there was a complication. He asked did we have money to deposit but said it wasn’t needed. I said we’ll zelle it when the account is open. Before we could finish my son’s phone died, so we couldn’t set up his online banking. Because of that we couldn’t add money to the account. He didn’t press us or say it was mandatory. It seems like the teller on Lawrence and Sheridan was lazy and it wasn’t even her job to help us. I would prefer to go to the one near Western even with the unsettled customer
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December 2022 by Laura Metrick
Great Service ! Nice People !
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May 2022 by Jai Cameron
I love this branch everyone is so nice and professional. However there is one relationship banker here in particular named Jeffrey that stands out the most. His demeanor is so charismatic and charming, Handsome too!! I highly recommend working with him if he's available!
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May 2022 by William Thompson
My experience was very nice and quiet
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May 2022 by Juan Pedro
The worker was hot
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May 2021 by john schaffer
Incredible personnel! Best managed and nicest people at any bank that I do business. They will bend over backwards to help in any way, shape or form. Just go and open an account!
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June 2020 by Dan Carney
I stopped in to deposit cash on a Wednesday afternoon into my account. I then checked Wednesday, Thursday, and Friday to notice it had not posted. I contacted the bank and noticed that the cash was deposited into wrong persons account. Took a while to figure out and bank did not even apologize.
