WM - Chicago Recycling Services (RSI)

Hours: WM - Chicago Recycling Services (RSI) offers consistent trash pickup and competitive pricing, which customers appreciate. However, several issues come up in reviews. One customer warns about a steep $150 overage fee for excess trash or for not closing the container lid properly. Service modifications automatically extend the existing contract, locking customers into a 3-year term with automatic renewal, and cancelling before the contract ends incurs a hefty fee calculated as the average of the last six invoices. Attempting to make service changes or cancel can lead to a frustrating experience with a lot of runarounds. One reviewer reports being renewed for another year while trying to cancel, calling the company money hungry scammers and stating they do not recommend these people. Another customer describes a good overall experience but notes that the website, representative's computer data, and the drivers' tablets are not all in sync, so updated data corrections are not followed through, making valid information important for billing purposes irritating in the computer age. The representatives on the phone, by email, and the drivers are described as very pleasant, and one representative provided exceptional service by swiftly resolving a problem and demonstrating genuine care for customer satisfaction. Another reviewer calls it great service and pricing, better than some others used in the past.

• 1.2 miles

  

  Mid America Paper Recycling Co Recycling Center, Business Consulting

1. Chicago, Illinois