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January 2024 by Khanisha Walker
Scumming membership how you have two payments in one month tf outer here
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January 2024 by jrosario9020
I don’t understand how they say their open till 10pm but shut their sauna off way before 9pm
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January 2024 by Will
The hot tub is essential
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December 2023 by koko BLuu
If you can avoid state st xsport…please do!I hate to leave such a poor review for my ppl but I’m sorry These ppl are scam artists & The workers are freakin creeps! They will do whatever to reach quota….even if it means doing fraud! Check your cards….they are good for double even triple charging and then saying they can’t do anything. Gym is always dirty and the nasty attitudes I get coming in and leaving out are just too much. I go 20 minutes past state st just to go to the xsport on north ave (pipers alley)and when I tell you ….complete difference. Gym is always clean. Even when it’s crowded it doesn’t feel crowded and everyone their is super respectful of one another. The staff @ north ave actually work and not and harass their guests….and they are ALWAYS kind and helpful! That goes a long way! I don’t want to spend my money somewhere and be made uncomfortable! I just refuse! Save yourself the frustration stay farrrrrrr away from xsport on state st……unless you like the circus!
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December 2023 by JD Ballesteros
Great gym!
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December 2023 by Bill Manley
Long story short. If you get Venus, ask for another sales manager. Not a great experience and will be joining lifetime due to my experience with her
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December 2023 by Jeremy Lentz
The place is a mess and overcrowded. Half the equipment is "out of order." The managers and trainers are way, way, wayyy too focused on sales. I signed up online to avoid their hour-long sales pitch, and I still had to sit through it. The general manager kept insisting that it was just "optional, but I told them no like 4 times telling them that I don't need or want the help or to pay a $250 down payment for a once a week training session, and they still kept pushing to get me to buy it. I get that that's how they're making their money, but there are ways to make sales without so explicitly showing that your're trying to take advantage of people.
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December 2023 by Harrold Kettle
Im very disappointed that I’m actually have to give this review, coming from a customer service background, the gym customer service experience is just terrible, one day they might say hello , the next time they just let you scan and work out , secondly if you are a keep to your self type of person or a person with disability,this gym is not for you , staff is extremely unprofessional, and even when working out, you have to be mindful not to get in some people’s way, the other issue is the parking lot , there are graffiti everywhere, once you park , elevator seems faulty at times, I pray no one gets stuck in there , sometimes your ticket might not scan , sometimes you will be overcharged by LAZ parking, who is in charge of the parking lot, again if you are a person who likes to keep to themselves, or have any kind of disability, I’m sorry this gym will definitely discriminate against you
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December 2023 by Jason Gray
Been going here for about 6 months now. This gym is always dirty. Equipment is constantly ripped and rarely replaced. Attachments (especially rope) are always missing. Machines out of order for weeks at a time. There are so many TVs in the gym but less than half are turned on and the half that is turned on are just static screams. Locker rooms are horrible. Smells like sewer and BO on the daily. Floors are never sweeped or mop. Water fountain needs a serious update. Never fold and still using the push one instead of a newer bottle sensores version. 2nd floor bathrooms are never clean. I’m here 5 out of 7 days of the week in the afternoons or around midnight and this is always the case.
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November 2023 by Juhlman felipe Alfonzo vivas
Bad service and customer treatment
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November 2023 by Tadas R
I signed up with this thieves club. On my first visit someone stole my credit cards from my wallet. I locked my locker with master lock that doesn’t require the key, and still someone managed to unlock it and go through my stuff and steal my credit cards ! That thieve made some purchases at Macys and Target. I told xsport people at the front desk about the incident but they just looked at me and said sorry and that’s it. Nobody bothered to write a report just told me go to police that’s it.I have read complaints people write but still gave a shot to this gym and I was robbed on my first visit on Sundays afternoon. Will never go there and definitely not recommend you to do that.
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November 2023 by santiago rosario
Been there 1 month and they already wanna charge the “annual fee!” Dafuq?!!!
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November 2023 by Alexandra Vazquez
The staff at State street are great. I appreciate Sharif because he helped find a personal trainer that fits my goals and my schedule. Sharif is very helpful and patient when attending to members needs. As everything was chaotic and busy he was still calm and collected and helped me understand some billing issues I was having.
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November 2023 by Malcolm Simmons
There’s a young man that works the desk when I’m there at 5am Monday through Thursday. He started maybe within the last 6 Mo - 1 year. His upbeat personality is the sole reason why I am even rating this on google. I sincerely think he is one of the best workers I’ve ever come across. He wishes EVERYBODY a good day and a workout. Good work deserves to be recognized. Pay him more or at least let him know his work isn’t going unnoticed.As for the gym, you can’t beat free parking but the overall place could be cleaner. The rims in the basketball gym need a serious replacement. We all understand that management doesn’t care about the type of folks that tend to play hoops but not everyone that does is looking to start trouble. Fix the rims and the unbalanced floors. I do recognize the recent fixes - new paint, new turf, cardio machines. Keep improving and getting better. That area needs a gym to be proud of.
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November 2023 by Raymond Chandler
Great place for a gym and for 49.99 to all gym locations you can't beat it. Though the caveat is some of the locations hot tubs are always down and sometimes when it's in busy peek times it's hard to find an open machine. Though admittingly the 24 hour is a good bonus to go in off hours.