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November 2023 by George G.
Applied to sign up for an account, the application fee was blocked by my bank as a fraud alert, I manually allowed zipcar as a biller, but they said they cannot help me and that I am permanently blocked from opening an account. Horrific experience.
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November 2023 by bobby f.
This company blocked my app because I was in an accident where I was hit. As a matter of fact ,I just received my insurance payment.Also, they told me (excuse) that I didn't make age requirement. I'm 55:years old!!!!!Garbage company, it's true what they say about this crappy company!;
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October 2023 by Al K.
Crappy company with crappy customer service. Charge you a non-refundable application fee and, even if you meet all their requirements, they can reject your application with no explanation. And when you try to find out why you were rejected, they just send you to their website to check the eligibility requirements, where it says they can reject you at their own discretion. Basically, if they don't like your face, your name, your gender, they can just reject you with no explanation.
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October 2023 by J R.
The worst customer service. I've never had a hassle free experience. I do not recommend this company.
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August 2023 by William L.
Do NOT sign up with this company. My fiancée and I are currently trying to cancel our membership and being refused. ZipCar will not cite a reason as to why they won't cancel our membership, but they continue to pull money from our account every month. This company is a scam and worse than a gym when it comes to cancelling. Save yourself the headache and lawyers and just use another service.
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July 2023 by Deb Y.
This is the worst organization. Despite having an absolute spotless driving record, they disabled the account simply because the selfie was not accepted. So we contacted customer service and simply asked if we could redo the selfie. They would not let us do that. They just sent us a link to eligibility requirements, and not one of those requirements mentioned a selfie picture. Again, we offered to redo the stupid selfie, but they wouldn't even let us do it. We requested to speak with a supervisor, and they refused to let us. If this is their idea of service, I can't imagine the cars themselves. Do not use! Not worth it!!!
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June 2023 by Kylie P.
I received the difficult news that a family member was in critical condition, and I needed to find a car at the last minute so I could rush out to the hospital (located about an hour and a half outside the city) and say goodbye. I'd recently heard about Zipcar and figured I'd give them a shot. After submitting my application, I realized I'd entered the wrong card information. No biggie, I figured I could resubmit with the correct card details once my application had been rejected.Well, evidently not.According to the individual from Zipcar's application team I spoke with, "if your application is rejected for any reason, you cannot submit a new one and you will never be able to use Zipcar." Harsh. And given the devastating news I'd received that day, this compounded the stress I was under.I ended up using Turo and had a wonderful experience. Turo actually ended up being significantly cheaper because it didn't make me pay an application fee or sign up for a membership. $54 for an 8-hour rental with Turo versus the $153 it would've been with Zipcar.If Zipcar doesn't want my money, that's fine by me. There are much better services out there.
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May 2023 by Kathleen G.
I applied to join but my membership was instantly rejected, without explanation. I'm over 25, have driven for years, and have a perfect driving record, but I mistakenly gave them an expired credit number. I called customer service and they confirmed that I was rejected because of the incorrect credit card info. I thought, great! I'll just give them the correct number and we'll straighten this out. But I was informed that the decision to reject my application was "permanent" and that there was no way I could appeal it! WTF?!! That is insane. I've never had such a frustrating consumer experience in my life. They're just throwing away business for no reason and I'm screwed because they're the only (non-peer to peer, which I hate) carshare service in my area. But maybe I'm lucky. If they're this impossible to deal with just to join, they're probably equally awful if you use the service.
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July 2022 by Barbara T.
ZipCar sucks. The app doesn't work. Support only offer when you're having an issue is to offer another car - WHILE YOU ARE DRIVING TO AN APPOINTMENT. CAR dashboard said needs oil change and service required. App would not allow me to report this. Car also smelled of smoke. 30 min on the phone w two transfers to continue to repeat myself. No compensation except to get a new car. No thank you I'm trying to get to an appt. Honestly don't rent from ZipCar.
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February 2022 by Sabrina B.
Definitely some thieves!!!!! Bad service horrible customer service over priced Aholes !!!!
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December 2021 by Gaetano M.
They used to be much better a few years ago. 1) They're using a cheap software for their app; the last couple of times I was advised to use their website instead. 2) The website and the app don't "talk" to each other, and reservations or updates don't always go through. Be prepared to go on a wild goose chase after a vehicle or be locked out of your car 3) Customer service: outsourced unempowered employees who keep talking over you, repeating irrelevant policies with just one purpose: blaming clients no matter what 4) Maybe reporting them to the BBB would inspire them to improve their service
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November 2021 by Jeff M.
I've been a member of Zipcar for well over a year now. I would drop this membership in a heartbeat if there were a similar competitor. The cars that I reserved are often not At the location of where I reserved the car, or the car reeks of smoke/pot. Or the car simply does not start. Each and every time I had a call customer service, which are extremely rude. I've dealt with a guy name "Mike" multiple times. This person's name is not Mike as it is obvious that the customer service is outsourced. Beware if you get this guy, he only makes the situation worse.
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November 2021 by Fred R.
Went to put gas in my car and the gas card was missing. Called customer service to report the missing card and I was told that I had to put gas in the car at my expense and then take a picture of the receipt and send it to them. I told them I thought this was ridiculous and as I was explaining why, the customer service rep kept talking over me, repeating their policy over and over and refused to listen to me. My request to speak to a supervisor was refused because they would tell me the same thing. When I tweeted my experience, customer care contacted me and insinuated that I stole the card. Absolutely arrogant and dreadful customer service.
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October 2021 by James D.
I've been using ZipCar for a few years and it's been great. About a month and a half ago, I was adjusting the rear view mirror of a car and it popped off the mount. I made the mistake of reporting it on the app and now, my account is suspended due to an 'accident'. My account had been suspended for a month while their incident team 'reviews' the 'incident'. I use this service all the time because I live in Chicago and don't have a car. The customer service is outsourced to what sounds like India or Pakistan. I'd just like to speak to someone local because no one can seem to help me. It's completely insane. Their customer service is horrible.
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September 2021 by Bob O.
My dad and I often enjoy reading one-star reviews for laughs. Generally, if you want the valid critiques of a company, you should go to the two-star reviews. The one-stars are usually jaded people who complain that the Grand Canyon's just a big hole, or they're entitled freaks who are offended that Hotel Acme's continental breakfast only has almond and oat milk--no hemp. Before Zipcar, I don't think I've ever felt driven to write a one-star review. But this company I think actually deserves it: I do not want to have any further dealings with them. Zipcar works on an automatic rebilling subscription model. The model works because most customers are spending more than they normally would have on car rentals. There *are* really people for whom Zipcar's model makes sense: If you need to use a car frequently, but only ever use it for very short errands, Zipcar's payment model may be worthwhile for you. However, if you only need to use a car very occasionally, or if your usual usage is for more than a couple hours, then Zipcar is a huge waste of money: One-off rentals with a standard rental company are going to be far cheaper. I had an account about five years ago. I used vehicles twice, but paid every month for a full year, plus an annual membership. In both instances, I used the car for multiple hours, and paid sums roughly equal to what I would have paid to rent a car from a usual rental company. I was definitely wasting money, and did not renew my membership for a second year. Recently, I decided to restart my membership as I had a need for a vehicle for a number of specific errands over a two-month period; my intention was to discontinue my membership after that period. I waited for about a week to receive my key card in the mail but it didn't show. When I returned to Zipcar's Website to follow up, I was blocked from logging into my account, and was directed to contact my "account manager". I did not know who my account manager was, or where I would find that information, so I called customer service. The customer service representative was unable to help me, and told me that a higher level representative would e-mail me. The next day, I received an e-mail informing me that I had been permanently banned from Zipcar membership, and that the decision was irreversible. I understand what "irreversible" means, but it was unclear to me why I would have been banned from membership. I wrote back, stating that I wasn't attempting to appeal the decision, but that I would like clarification: On both of the two occasions on which I'd used a Zipcar vehicle previously I had returned it on time and without damage. I'd paid for my vehicle usage. I've never had a moving violation in my life. I have never been convicted of a crime. My credit isn't stellar, but it's not awful. I just don't know why I'm banned. Zipcar customer service replied to this request for explanation by stating that it was their policy not to discuss the details of accounts with anyone... apparently including the account-holder. This was all very strange, but it didn't seem there was going to be any explanation, so I thought the affair was over. However, Zipcar then continued to charge my bank account! The company did not notify me that I would be charged, nor did they tell me what the charges were for. I contacted customer service again to ask what was going on. They were unable to give me details, but told me to check the billing section of the Website. I of course cannot, as I am blocked from logging in. The only recourse I can think of at this point is to dispute the charges thru my bank. I have never had an experience with a company like this before. I wish that I had not given them my debit card information or an image of my driver's license, as I apparently cannot predict what they'e going to do with my data, and they refuse to explain after the fact. I recommend looking at the other low-star reviews: I'm not the only person to have had s
