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January 2023 by Janee Bouxsein Leatherman
They had the exact truck I was looking for and at a really good price! Great customer service!!
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December 2022 by Jennifer Brand
Their detail shop, service shop, and most importantly the way they treat their customers is 2nd to NONE!!! If an issues arises after they had your vehicle, they WILL TAKE CARE OF IT!!! Def recommend and WAYYYYY better customer service than where I bought both our brand new Chrylser products!!
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October 2021 by Ashley M.
I was so hopeful that I could use riverside to service my car because I live so close to them, but I was so disappointed. I noticed my car seemed to be lacking power, not wanting to get up and go as quickly as usual. Then my check engine light came on, followed by a high pitched whining noise only when I accelerated. I immediately parked it and hooked it up to a code reader. I had one code; P0299 turbo/supercharger underboost. We also checked all my fluids, including the oil, and everything looked okay. I called riverside and was so relieved that they could get me in right away. I didn't drive the car again except from my house to riverside which was not even 2 miles. While driving there I noticed a sort of metal on metal noise that would come and go. Otherwise, I made it to riverside okay. They never called me, so we stopped by later to see what they found. This is exactly their summary: "customer states the check engine light is on. Engine starting to lock up. Coolant is empty. Head more than likely warped due to overheating. Coolant appears to have gone into the engine which has caused the internal failure. Needs engine replacement." They also said my turbo was fine. I found this pretty surprising considering everything pointed to the turbo not being fine, my car never overheated, and there was no evidence of coolant in my engine when we checked everything. While still giving them the benefit of the doubt, but also wanting a second opinion before spending the $6000+ they quoted me, I had the car towed to another dealership. One that I'd been to before and trusted, it was just much farther from me. But thank goodness I did! They ran a full diagnostic (like you're supposed to) and said my turbo did have internal damage and it did need replaced, and I also had an oil leak from the oil cooler. So I had this other place replace my turbo, replace the oil cooler, and do an oil change. I have my car back now and it's running beautifully. Had I let riverside replace my engine for $6000, I would've still needed my turbo replaced for another couple grand. I'm not sure if they truly thought they were right, or if they were just totally trying to screw me out of thousands of dollars, but either way I will never bring my car there no matter how convenient the location may be, and I would never recommend their service department. The one star is just because they all were polite, but I'm not sure it matters how polite you act if you're being dishonest. I rely on my car to get me to and from work, my daughter to and from school, and I'm a single mom surviving on my income alone. Had I trusted riverside, as you should be able to trust these places, the results would have been devastating.
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July 2021 by Claudia McCall Boze
Customer service is great . Very friendly
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July 2021 by Joan Kugler
We received a great deal from Riverside Chevrolet. We were treated with respect and courtesy. We traveled from Nebraska to purchase our vehicle and were impressed with the professionalism of the staff and their willingness to help us in any way. Thanks!!!!!
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April 2021 by Alexis Gaul
My daughter brought her 2018 Chevy Trax in because the radio would not update. She has been back and forth 4 times. They currently still have her car. For some reason the "techs" cannot figure out how to program the the new radio that was ordered....... She called today and was put on hold for 10 mins while the woman she spoke with tried to figure out what was going on. This is the MOST RIDICULOUS thing I have ever dealt with. If the techs that are employed cannot figure out how to program a radio Im worried about the rest of their work. I'm also wondering why they have not called Chevy Technical Assistance to help them with the issue.
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September 2020 by Jeremy Thornton
Great experience. I found a vehicle online, submitted an inquiry. Next morning I received a call and a few hours later I was driving home that vehicles. Salesman was great and finance guy did an excellent job.
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August 2020 by Lucas Moushon
Another positive service experience with Barb running a great service department! I dropped off a tire and wheel to be mounted and balanced for a ready spare on my lunch break. I received a call while I was still on lunch saying it was ready. Riverside's Service Department is great as always. Thanks Barb & Service Staff, You and your staff are rockstars!! 5/5
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July 2020 by Vettguy T.
Boy I wanted to give these guys a whole lot more stars... I recently purchased a newer Ford F250 Platinum, the sales person (Chase) was very responsive and the dealership was more than willing to ship the truck out to the west coast. However while the truck is beautiful on the topside the chassis looks like it was marinated in salt and sand. For a truck that is ONLY two years old, I can say that I've seen way less rust on vehicles here that are 60+ years old!
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July 2020 by Steve Ehlers
Great Dealership....My salesman, Chase, was the greatest...Had the best experience buying my new car....and the financial person, Keith, was great....Chase went over everything with my wife, expalin everything in detail, setup all of her devices and was a great guy to talk to....will be back
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April 2020 by Marty D.
I want to take a minute to give a shout out to Chase(Internet Sales Mgr)at Riverside Chevrolet. I found him very helpful, responsive and professional and would recommend him to anyone considering doing business with this dealership.Keep up the good work!
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April 2020 by Will H.
So I was in desperate need of a vehicle, after many phone calls and several visits to different dealerships in the Peoria area I was exhausted. I was so sick of the games and running around. I didn't think I was ever going to find a vehicle. After test driving another truck I was on my way home and I found one online. It was 8 pm on a Tuesday night and I called about it. The gentlemen quickly responded and was open and honest about everything from the start. Within 24 hours they had me set up for a test drive. When I pulled up to the dealership the truck was sitting in front ready to go. The gentlemen met me at the door with a smile and was not PUSHY AT ALL. After working through the paperwork I was extremely happy and was in my new truck within 48 hours of my first phone call. I'm personally in a business that demands customer satisfaction. So I don't say this lightly, I am 100 percent happy and will continue to recommend This place to anyone. I'm not an easy person to please. They went above and beyond. I didn't just by a truck, it also came with a family of great people. So I say thank you to Chase and the dealership. You will always be my first call in the future! Thank you Riverside Chevrolet in Chillicothe!
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January 2020 by Douglas Markwalder
Helpful
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August 2019 by Luke Chirhart
Wanted to thank Riverside for an awesome experience purchasing our new Traverse. Marcus and his team worked with us to find what we were looking for and stayed in our budget. We are very pleased with our entire experience. This is the second vehicle we have purchased from Riverside and we would highly recommend them to anyone. Thanks Marcus!
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August 2019 by Tim Landrith
Great service department!!!!!!
