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February 2024 by Percy Jackson
Do not file your taxes here! Last year I filed my taxes and the entirety of the year I never received my tax return. Come to find out now, they improperly put in my account number. I had contacted them throughout the year with them repeatedly stating I had never received anything. They would just always say I already received the payment when I never did. This place is nothing but a scam. I paid for nothing, lost money that could have helped during school, I won't be returning here and you shouldn't file your taxes here.
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January 2024 by Mike Rebollar
Terrible service and terrible handling to resolve problems.First time I went and first time I had problems with the IRS. They gave me an energy credit and therefore I had an audit with the IRS and I had to pay a penalty with fine and interest.According to them, they would resolve the penalty and interest but they only dwell on the matter.“BE CAREFUL” YOU MAY RECEIVE A GOOD REFUND BUT YOU HAVE TO RETURN MORE…
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November 2023 by Samy Nunez
I’ve been coming in to do my taxes here for a few year now. My parents come as well and they were recommended by one of my aunts. Esmeralda Always makes sure that the process is smooth, fast, and easy. I will come back to her and definitely recommend the company and her every time. Tax szn is upon us, happy tac season !
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November 2023 by 1999
Please please don’t go here. Worst experience I’ve ever had while trying to file taxes. Last year, I got charged 50$ to get back my w2’s because according to them “they had already started them.” Even though they specifically told me, they could not start until I had all the paperwork (I was missing a few things). I asked to speak to Lilia and of course she wouldn’t show her face. The amount of fraud that happens here is insane I have no clue how they’re still open. My sister like many of the other people in these comments is currently getting slammed with fees from the IRS because of this place. They lie on your forms to get you a higher return so you can pay them more. Save yourself the headache and find someone you can actually trust.
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September 2023 by Phsun
My mom who is 70years old just received a letter from IRS letting her know that is owes from an energy credit she was not supposed to take. We went back to this place to have them explain what this letter was about, neither the lady who did her taxes or the owner wanted to even look at the letter. They told her she was responsible because she signed her taxes and asked us to leave. I took her last 5 years taxes to an accountant and it seems like they have been adding this credit for the last couple of years. The accountant related this is an easy way for them to charge the customer more because they are getting a higher refund. It’s really sad how they have taken advantage of a senior citizen. I wonder how many other senior citizens have been taken advantage off. Really disappointing how they treat their own kind. Please be aware of this place. I will be contacting the BBB.
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September 2023 by Nestor Hernandez
My 68 year old mom was taken advantage of by them. EXACT same tricks and lying and lack of accountability. When my mom went to ask why the IRS is charging her $3200, the owner blamed HER for signing a document THEY created that ONLY they understand. DONT GO!
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March 2023 by Ivan Herna
I see really bad reviews On here and some of them are not true. I’ve been a client for years now and all of them are trying their very best. They can’t rush, they have to take the time on the taxes. Over all I know Chairez is nothing but professional people compared to other offices, over all they are open every year and though out all the holidays.?
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March 2023 by Esmeralda Mena
This is the most excellent service I have reacived while doing my taxes. They absolutely make you feel welcome and very helpful . They Will answer all of your questions . I’m very happy with the service .
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March 2023 by Lisa Lagunas
DO NOT GO HERE. THE MOST UNPROFESSIONAL PLACE EVER. Not only does Lilia not know what she's doing, she likes to hide behind her employees. Thanks to her mistakes the IRS is after a lot of people for an error she did and will not fix. Still now quite sure how she is still open. save yourselves from a headache and go to a real professional.SI PUDIERA DARLE -100 ESTRELLAS, LO HARIA.AHORRENSE EL DOLOR DE CABEZA Y NO VAYAN AQUI.
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March 2023 by Bella Guerrero
Fui aqui have una hora, y son Muy amables! They will explain everything to you and will tell you what to do in your situation .
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March 2023 by Lala Rodrgz
Great experience , Me encanto el servicio todos muy amables . Súper helpful . They’re so welcoming . I will absolutely be coming here from NOW ON ! ????
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March 2023 by yesenia mena
Very great experience. Great team everyone here is super welcoming. I’ll for sure be back next year .
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March 2023 by Ashanti Cano
Great service, lovely people here super nice!!! Great manager.
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March 2023 by Becky Ilene
Great experience , Me encanto el servicio todos muy amables . Súper helpful . They’re so welcoming . I will absolutely be coming here from NOW ON ! ????
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February 2023 by Edyta Cholewinski
Not happy at all. I've been a customer for years. The owner came in late (HOURS) to do my taxes and that's not professional at all. I'm very disappointed!!!
