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March 2024 by Idaly Corral
Never answer phone calls and when in person they don't have availability
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December 2023 by DORLA R. HILL
Very Pleasant and Professional Staff
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August 2023 by Wally Lsmar
10 min at drive thru no one acknowledge you no one greet you you don’t know if they open or close. Poor customer service.
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May 2023 by David Meldrum
9 out of 10 visits to the drive thruNot one person acknowledges you. They take the tube.. process and return with not even a hello or thank you. Mostly is the hispanic gal with long hair.Today waited more than 5 minutes while she took care of someone at front counter prior to helping me. Im ok with that as long as you acknowledge me and say something. I feel like a number and not a valued customer. Recommending our company move to chase bank. I see so many negative comments about the same service Nd nothing done
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January 2023 by Yuven Asiatu
This place is fantastic, in my opinion. extremely professional Banker Lucy Arechiga pays close attention to the customers' needs and offers loyalty recommendations.
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December 2022 by Yasmin Lopez
Seems like this location is severely under staffed! They don't seem to answer the phone!.... ???
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July 2022 by ice Phoenix
This is not about my banking experience but the security here. Why are security only posted outside? I would feel safer if they were inside because. Also One security guard was in the hot sun and looked like he was going to pass out. They said they can't go inside only to use the bathroom and then back outside in the heat and soon below freezing in the winter. In my opinion that's abuse. Let them stand inside and then make regular patrols outside.
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June 2022 by Cynthia Elisa Torres
Unfortunately every time I come to make a deposit via the drive through it takes the teller over 5-7 minutes to even greet me and the deposit time takes over 20 minutes which is ridiculous when I’m the only one in line. I wish the service at location was a good as the Logan Square location that I frequent.
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March 2022 by Ike I.
Excellent employees and they are very helpful to the customers this location can be real busy depending on when you come to visit.
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February 2022 by N Master
Besides it busy real busy in the lobby and drive through on the weekdays especially during the evening the employees are pretty nice.
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January 2022 by Alex Melgar
I highly recommend this location. Very professional. Lucy Arechiga, banker is very attentive and gives her loyalty advice to the customers.
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December 2021 by SALVADOR CORREA
Went to make a deposit Saturday at the ATM and the atm eat my money and got a error message , but no money back at all. This has happened multiple times now, when I try to deposit cash. The atm is old and outdated. I went inside and the personnel stated they could not do nothing beside give me a number to call and file a dispute. I have been calling for four day now and i'm on hold for a whole hour with NO answer. This is the worst experience now with this atm and bank service in general. I will switch my accounts immediately and report them to BBB. They should not take customers money and to top it off not answer the phone for days.
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August 2021 by Adonis C Shaw
This place is BOGUS!!!!!! EVERY TIME I WENT AND THAT WAS ONLY 3X... and they didn't want my business cause I am BLACK ?
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June 2021 by Alfredo Alvarez
Goofy attendant said my receipt was in the envelope. Summer help
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April 2021 by Keisha Pough
First of all the customer service is horrible especially in the drive thru now hello how can i help no thank you have a good day you have to press the call button to make sure they got your info worst bank I’ve ever been to
