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“Let me explain why this Hope Depot got 4 stars. I have shopped at many Home Depots and usually find them to be 3 stars, I find the shopping experience average and its a Home improvement store. But my experience at this Home Depot was better than the others, as I walked around the store I was asked a total of 5 times if I needed any assistance and when I checked out I was greated and help by a very friendly cashier. So although this Home Depot is typical in its selection, layout, pretty much everyway, this particular store excelled in customer service. Shout out to the store manager for having your team be so attentive and helpful, they are doing a great job.”
“We are very pleased with the Creative Cover for our fire table. It fits perfectly, the craftsmanship is exceptional, and the color is just as requested. The turn-around time was as described. Should we need more, this is our ‘go-to’ vendor!”
“Mike at J&D Whirlpool was a pleasure to work with. He helped us source sinks and other essential parts for our dental office and made the entire experience smooth and stress-free. He was incredibly friendly, warm, and always quick to respond. Pickup was fast and easy. We highly recommend working with Mike and look forward to doing business with him again.”
“This Menards location is the one I visit most often and I know I can always count on it for plants and garden supplies, seasonal decor, and a killer snack aisle! Just need to remember to turn in those 11% rebates more often!”
“Most of the time they do have what you need they are a bit pricey and don't get keys made they are not good with that, but otherwise they ok just take some extra money along with you just in case of any price changes.”
“It's huge. Has a lot of everything needed for your home, garage. If you can't find what you are looking for they have enough staff walking around to assist you.”
“The AKB team is just top-notch. In late 2020, they redesigned two bathrooms and a kitchen for me. The end results were incredible! They were fun to work with, supportive along the entire process from design, manufacturing, and installation. And when there were elements involved that they did not sell (fixtures, appliances, etc.) they helped with referrals to others in the area that they had great working relationships with.I sold the condo they helped me re-design earlier this year, and I miss it everyday! I look forward to the day we renovate our house, just to work with the AKB team again.”
“You guys are the best! I had a pickup order for our bathroom. We had 5 pieces and 3 were ready for pickup. I want to thank Maria again for all the help! Plus the guys who helped me load my SUV. You guys are the best!”
“There were some issues and a long delay with a specialized pick up order I made, but the manager Carlos and his team did take care of it as quickly as they could and were very helpful thereafter. I will come back here for my future home improvement/project needs ?”
“I went to Menards to grab some mulch for our flower bed and Gary approached us as we were looking puzzled. We were trying to find the right one that would be safe for our puppy. Gary helped looked up the ones they had and informed us that the natural cedar chips would be best. He was not only super helpful but very kind and took time to educate us.”
“Walked in here knowing nothing, thankfully the staff is friendly and knowledgeable. Special shout-out to Tonisha & Heather who were more than patient with me. They were able to get all me signed up for the home depot account and credit card. Additionally they helped get all my needed material ordered and everything was delivered in a timely manner. Thank you both for your time and help.”
“I ordered my products online and picked them up the next day. There were some employees working behind the counter, but they seemed to be more interested in talking to each other, than servicing me.
Another man walked up, and went behind the counter. When he saw no one was servicing me, he quickly asked if I was being serviced.
Overall, aside from the initial encounter, things were okay. Employees should really be more customer friendly.”
“Jackie with customer service is amazing! The spray head on our faucet stopped working and she quickly worked with the vendor to get us a replacement part. I highly recommend using Studio41.”
“Professional, Timely, Friendly and willing to go the extra mile for their customers. I would definitely recommend a friend or family member to Rod N Liquidation Inc.”
“Great place for all your home improvement needs especially CABINETS! They have the biggest, and the best selection. The kitchen studio sales manager, Edyta, is knowledgeable, friendly, and patient. She has the BEST design ideas that turn your kitchen into a beautiful showroom!”
“Just had my curtain track installed and I’m impressed! Great price and excellent service. The track is super smooth and fits perfectly. The installation was neat and professional. Highly recommended!”
“The staff has repeatedly helped in finding the right things. The prices for orchids are relatively lower than in other stores. The assortment of orchids is large and of high quality.”
“Shout out to Miguel and Charlie, I believe their area of expertise is in plumbing. They helped me figure out what I needed to hook up a portable washer to my bathroom water line. Thank you so much for all of your assistance. I would not have known what I needed without your help. I successfully did it and I have zero experience in plumbing. God bless you both.”
“Jerry provided excellent service in the paint department. He was knowledgeable, helpful, and made sure we chose the correct paint color. We even ended up purchasing more than we originally planned thanks to his great recommendations. Highly appreciated!”
“I like going to this home depot, its organized and the staff is friendly. I recently was in a hurry to finish a job which required precise lumber cuts, Davix who works in lumber, put that extra effort to make those accurate cuts and saved me lots of time. Thank you Davix, for your help today!”
“I can always find what I need to get my jobs done. From the friendly and knowledgeable service shown by the associates, to the instock or special order merchandise that I need to do my work, I can always count on having a great experience when I shop here.”
“I just want to say Thank you very much to Miss.Sammi for her great customer service. She took the time to scan & look for the item I really need it. (Qty. 6 Flex spout white). Definitely, I will come back to this home depot store.”
“The customer service at this location is the best in the city. I have been in this store multiple times this month, my last visit was 01/19/26 and two team members assisted me by walking with me and searching for what I needed. When I bought large water bottles and sidewalk salt, a team member approached me and asked if they could help place the items in my cart. Amazing and so appreciated! The team members are kind and helpful. I avoid the location at 1232 North Avenue; the worst customer service I have experienced. They need to learn from the management running the Elston location.”
“Very busy. Great products be prepared to wait in line to pay for items. Customer service great. They will look up item on phone and tell you exactly where it is located the store.”
“Staff at this location are not as helpful as other locations I have been to… I was gonna return once and the customer service agent was rolling her eyes… SMH overall the store is well stocked and clean”
“We seem to get lucky and are able to find a great deal in the clearance section at this location. We found a 12 foot long countertop that was originally $210 for $40. Although the people are no where near as knowledgeable as those at Ace, there friendly and are usually able to find someone who knows the answer.”
“Your customer service employee Luis is by far the best!!! I called the store to inquire about a limited stock of roofing shingles. He went above and beyond to locate the replacement shingles I needed for a garage roof repair. He took time to locate the clearance items and called my home when he found the product. Had them loaded up and ready for pickup when my husband arrived. He is truly a valuable asset to the store. A great customer service experience ***** Great Job and thank you Luis”
“The rating is for the store, however, there was a rude, nosy lady at the locker I needed to access. She stood in front of the screen even though she was done, then turned & asked me did I need to get in there (like I was standing there for my health). All she needed to do was mind her business & move.”
“Had to leave a review because Diana and whoever was the supervisor tonight (March 4th) just made my life soooo much easier. Superb effort and customer service to assure I left with what I needed. Thank you Diana & Team! :)”
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“Menards can get my money ANYDAY over Home Depot. There is always someone available to help, assist, you'll be looking 10 minutes in Home Depot.for an associate.”