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July 2023 by Rich P.
Very poor management, understaffed, waited for 30 minutes to close a few accounts I had. I wouldn't recommend coming to this location for any banking related needs. Tellers are struggling at the line and manager on her Cell phone in the office with loud explicit music playing? Just my experience here 07/24/2023
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October 2021 by Jenny P.
I recently went to this fine establishment, and attempted to make a withdrawal. However, the employees insisted that I had no money in my account, and that I do not know how a bank works, as I had "not put any money in my account in eight years". As an employee of the ODS, I have been trained to recognize signs of drug trafficking, and I immediately realized that they had spent all of my, and other patrons' money on drugs. After conducting much research, we at the ODS have come to the conclusion that this bank has been hiding their drugs in the bank vaults. Thank you, Jenny P. P.H.D.To contact me, call 1800-867-5309
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October 2021 by Cheryl L.
Their customer service is sooo bad. I have been on hold for 70 minutes so far. I was a TCF customer and given new debit cards for my accounts that do not work. So aggravating. Actually just finally talked to someone and found out my charge transaction Did not go through because they consider the Illinois Lottery -GAMBLING and won't approve. Unbelievable they can tell me what to do with my money. The Illinois lottery that's supposed to help schools. I NEED another bank.
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October 2021 by jacqueline w.
RUN, I was with TCF Bank that merged with Huntington Bank. I don't think it's been a week and I have a unexplained fee for "Check Image Statement Fee".I called the bank to ask why, I have been on the phone for over 50 minutes without speaking to anyone. When it come to my money I don't like waiting. Because a lot of my bill are automatic withdraw it will take about a month to transfer everything. One more thing I have to do because of bad customer service. I'm going to another bank tomorrow to start a new account. They don't deserve any stars, but the system won't allow me to leave a review without leaving one
