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January 2024 by Memozx
I honestly thought that taking my vehicle to an agency like this to do a tune up was going to be professional, but I didn't make my appointment and put what I needed and in the end the cashier only told me what you put in and want, it is not included in the service , and well I give them a ? for the cost and service, if you have a car and are looking for a tune up there are other better and cheaper options.
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January 2024 by Dwayne McGee
I booked my appointment online. They took my car the same day. They finished it early the next day. Easy to check out. Great service.
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January 2024 by Moshella Stuart
Great customer service!
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January 2024 by glenda price
I will apologize for my recent tire issue - it was a misunderstanding.However, your bathrooms are disgusting and in need of a complete renovation. Two out of three toilets not working - rust in the sinksNo hot water, finally the dripping water has beeping stopped. PoorLightning and it been like this a long time. You know this alreadyAnd it’s time for you to renovate.
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January 2024 by Melissa Corral
I got my front left wheel baring changed here last year and today I need a new front left wheel baring
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January 2024 by Antonio Vazquez
They tell you it will be done in a certain time and nothing gets done. Waste of time. If you value your time don’t come here.
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January 2024 by erika flores
I came to pep boys shop on 12/13 to get a new tire on my car. I had done research online and it showed this location had my tire. My appointment was at 9 am, after waiting for 2.5 hrs. the mechanic came to tell me they didn't have my tire in stock. And lied to me by saying he had called me to cancel the appointment. This place has ZERO empathy for the customers time. The employee was rude and wasn't helpful!
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December 2023 by Felipe46 Pineda
Good service
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December 2023 by Meletius Turner
They dosed my issue fast.
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November 2023 by Shanicka Lake
From the time I made it into the place I knew it would be a horrible experience. I had an appointment at 9:30. I made it at 9:33 the guy Jeremy ( who seemed to have had an attitude from the start) informed me that since I was “late” they took someone ahead of me. Which is insane because why have appointments if that’s the case. He said I’d have to wait an hour which turned into almost a 2 hour wait, I waited because of the drive I took and I need my oil change. After my car was done which is like after 1 I can’t do anything I had planned but I needed a car wash. I drove to get one which is right down the street and something dragging under my car. Thank God I wasn’t far but I knew they’d give me problems. Of course the guy tried to tell me that it was like that before like I wouldn’t notice a difference. They finally take the car to the back life it up and drill holes in the part that was falling to put zipties through the whole to secure it. I have a foreign car which requires a special tool to release the label that had fallen so I know for a fact this was sabotaged. While working on the car it’s at least3-4 mechanics looking at my car laughing and I have video and pictures. Then there is a cord hanging from the place they did the “ghetto fix” that I initially told them about and they left it out on purpose. There is no way I come for an oil change and come out with these problems. Also I kept my receipt from my last oil change and I knew they didn’t give me my 25% discount list time so I compared the two.$115 - $86 is not a small difference. So idk plan to take this further because clearly these guys are unprofessional and took me as a joke. 100% not satisfied and something will be done! This is unacceptable and from reading the reviews it’s kind of surprising they are still open..
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November 2023 by Alfred Dotson
I paid for a wheel alignment that was never done. Also they tampered with my oil filter and stuff to cause a leak. I have proof of both and I'm definitely trying to get in touch with their cooperate before I call my lawyer because once I do I'm not settling
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November 2023 by Ricardo Zavala
Tire balancing should not be taken lightly.. I have new tires installed and my steering wheel Shakes violently at high speed.I will need to bring back my truck to find the issue with these balance.
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November 2023 by Viv
Did not properly fix my tire. Ruined one of the lug nuts by putting it on wrong, stripping the threads. "Fixed" my tire with that cheap goo that is ONLY for emergencies. Within a few days the tire was leaking air again, FASTER. I took it to Lopez Tires on 25th Street and they showed me exactly where it was leaking AT THE PEP BOY'S "FIXED" HOLE in the tire, and showed me the stripped threads of the lug nut that WASN'T broken until AFTER I took it to Pep Boys. Lopez tires fixed the tire PROPERLY with a patch; they have been at the same location for like 30+ years, they know what they are doing, I should've gone to them first, and they are open later than this Pep Boys! This Pep Boy's location says it's open until 9pm, but that's a lie - it's actually only open until 7pm, and they won't take any cars after 6:01pm. My previous visit, they replaced the front wiper blades (with blades I bought elsewhere) but they didn't take the clips off, so the blades weren't flush to the windshield, & didn't work in the rain; I had to get out of the car in the rain & take the clips off myself; THEN the new blades worked. Either these guys have no experience and are badly trained, or they do it wrong on purpose so you have to come back. Never going back here if I can help it.
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September 2023 by Lisa Swan
One of my wiper blades literally popped off as it was raining. Fortunately, I was near Pep Boys. As I approached the counter, the first thing that I asked the clerk was if I bought wiper blades could he put them on for me. He said that their blades were pricey, but if I bought some from somewhere else, I could bring them back and they’d put them on for me. I appreciated his thoughtfulness, but explained that I had my elderly mother in the car and would be willing to pay more than potentially having an accident. So, he rung me up and came out in the rain to put on my blades. Well, of course one of them wouldn’t fit. It took three tries for him to find blades that would fit that one arm (the other went on without issue). Then he made sure that they worked before going back inside. They didn’t charge me more for the blade that worked (not to mention the ones that they opened that didn’t work), although it was pricier than the one that I purchased. This was stellar customer service! The next time that my vehicle needs tires, a battery or any service that they provide, this Pep Boys will definitely be at the top of my consideration.
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September 2023 by Happy
The manager here has a very nasty attitude I had to keep getting jumps I had my alternator checked and my starter checked I was told it was my battery I went back to pep boys because I have a thirty month warranty. I get there at eight as soon as they open this Mr meany the manager says I have to have an appointment the appointment he gave me was four days away. So in the mean time I'm steady getting jumps so two days before my appointment I called pep boys and spoke with a guy named Jeff he told me to bring my car in as soon as I get it started I made it there and spoke with Jeff I was in and out in fourth five minutes. If ever you go to pep boys in Cicero IL please ask for Jeff he is considerate of your time and gets you in and out he has compassion for people that manager he is so inconsiderate because he knew because I told him I had no other way home and he could have checked my battery and saw it was no good. Thanks Jeff you the man at pep boys