Thorntons, located at 2229 South Cicero Avenue in Cicero, is a well-known chain that operates in six states: Kentucky, Illinois, Indiana, Ohio, Tennessee, and Florida. The store offers fresh foods, high-quality beverages, and fuel, aiming to be the top choice for people on-the-go and a preferred place to work. As a vertically integrated company, Thorntons manages its own fuel terminal, blending plants, transportation fleet, and commissary, demonstrating a strong commitment to quality and control. Customer experiences vary, with some praising the friendly and helpful staff, especially new managers like Albert and Ezekiel, who provided attentive service and improved the visit. Others mention that the staff can sometimes seem occupied or neglectful, leading to longer wait times and less smooth experiences. The store is generally well-stocked, though some customers notice that it’s not as good as when it first opened, citing limited drink options and occasional restroom issues. The outside music can be loud, making it difficult to hear surroundings while pumping gas. Overall, Thorntons strives to serve its communities through community service, fundraising, and humanitarian efforts, reflecting its passion for giving back.
