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December 2023 by Britny Lamb
The service techs are always professional and the last guy that came out was very informative.
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November 2023 by charlie foxx
Ben is a great technician. He takes his time while carefully examining any situation, while simultaneously explaining to the customer what is actually taking place. He is very professional and articulate and we are extremely appreciative of his services.
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October 2023 by David Ogden
Brett Baker is a great technician. We really appreciate his work and knowledge. Employees like Brett are why we use Terminex.Services: Rodent extermination
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September 2023 by Patty Guzouskis
Brent is an awesome technician and was very thorough and knowledgeable. The best inspection in my 28 years dealing with this. I hope I get him as inspector next year. Thank you, Brent, for a great inspection. PattyService: Termite inspection
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September 2023 by Anne McWhorter
He treated our home like it was his own. Took time and great care in explaining everything. Very niceService: Bug & insect extermination
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September 2023 by Mathew Drury
I have had a great experience with the process from beginning to end. From setting up the appointment to the customer service provided by the onsite tech. And the end result is the system works. This is the 2nd home I've had Terminix service and both experiences have been great! Highly recommend.Services: Cockroach extermination
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September 2023 by Kayleigh Ambrose
Brent deserves a raise! So sweet and knowledgeable. Totally felt comfortable letting him around the house and he knew what he was talking about.Services: Home inspection
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July 2023 by Kari Maubach
Everyone that we have talked to on the phone, in person or that has came out and provided a service have been nice and professional. They do a great job of explaining what they are doing and making sure to check and see if you have any questions.
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July 2023 by celestial erickson
Tom Mansour, was very kind. He knew exactly how to treat the cicada killer wasps in my yard. He explained to me how the process works, which was very helpful. He told me that if I had any further problems he would come back. He did today and I was beyond thankful.I highly recommend this company.Service: Hornet & wasp extermination
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July 2023 by Joseph G.
I went with Terminix for bat eviction/exclusion based in part on the many positive Google reviews, and they're availability when the time for bat eviction was ending in Illinois. Huge mistake. Terminix had no availability until after the eviction window ended. So the inspector grabbed the bat from his roosting place in my attic, saying he would release him in Beardstown (both actions are potentially illegal) and that they would come back the next week to seal the gaps and make sure the bat was gone and couldn't come back. Four technicians were on my property for less than 2 hours, and I was charged over $3,000. They did not fill the holes in the attic until the end of the job when I asked a tech to go up there with me. I was dismayed to discover that most of the holes were plainly visible! They hadn't been touched at all. The technician said they were "hard to get to" but then filled some, and said "We'll have to come back for the rest." Very slapdash and unprofessional. (The guy even bemoaned the fact that they only make $18 an hour!) They never followed up and the bat returned immediately. I asked for a full refund on the basis of the shoddy work. The service manager said that the inspector was wrong to have grabbed the bat because they are protected by law and that he didn't get a lift to do a proper job. He said that the inspector would be reprimanded. I insisted on a full refund, but the branch manager refused because "there were workers at my house and they did work." I've never before written a demand letter for poor service, or posted a review like this online, so that gives you some sense of how bad this company is.
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June 2023 by Mike Walker
Just switched to Terminix and love the service. Brent is our tech and he is very professional and awesome to work with.Services: Hornet & wasp extermination
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June 2023 by Edward Weigler
Knowledgeable technicians. Always friendly and make recommendations of additional services. They also explain the treatments they have conducted. Kudos to Greg
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June 2023 by N M
100% Because of the work done by Ben Eson, our pest control professional, we received a perfect rating. Ben is really professional, quite knowledgable, and has excellent communication skills.
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June 2023 by Andrew Stewart
I had a carpenter bee problem on my back porch, and Terminix took care of the issue promptly and thoroughly. Great service.Service: Bee extermination
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June 2023 by John Auxier
Very knowledgeable and thorough treatment. Explained what treatment would involve and what to expect after treatment and the two week follow-up.Service: Bed bug extermination
