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December 2023 by Aleksa Aleksa
I'd give them zero stars at this location which is local to us, but I'll be kind and give a star for Sarah (forgot her last name). Blondish lady, she switched her position and is unfortunately not in the front anymore. Now to the point and I'll be rude as this is not the first time we are having an issue. People at this location are untrained, unprofessional, and defensive. Customer service Zero! My husband did a wire transfer to Europe and it needed to be converted to Euros, so the recipient can receive in Euros, not USD! Anyway, the incompetent lady proceeds to say "I know what he told me and he didn't say in Euros". My husband did say EUROS, and him being very aware and through in what he says - I believe him! This was an urgent matter and when she was told to cancel it, she said she can't "it's sent". When I told her that they can't receive USD, all she said was "Uh oh Uh oh". You need to train your people at this location, train them to have the knowledge for the job they do - and customer service training is apparently needed too! Every time we go, they have no idea how to do it!
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August 2023 by Larry Glenn
This bank owes me $26.77 from the change over from First Midwest. They also lied multiple times about things they did when they didn’t do them. Thieves.
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July 2022 by deb patterson
Helpful Banking experience
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June 2022 by Sawyer James
Place is a joke they can’t get anything right the first time! Waste more of my time then anything. You call them get put on hold and then they never come back on the line! And dont say I didn’t wait long enough I waited 20min and then realized it was 5 so they weren’t coming back closing is more important!!
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September 2021 by Richard Tracey Productions
The coolest part of Coal city, IL... The group of gents who meet up in the bank parking lot every morning for coffee. Including the Chief of police himself.
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August 2021 by Nat Weller Photography
The coolest part of Coal city, IL... The group of gents who meet up in the bank parking lot every morning for coffee. Including the Chief of police himself.
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February 2021 by Demetrio Athanasopoulos
I wasn't really sure were to email but I did want to let First Midwest know this little story that mattered to me.I went into the Coal City,IL branch office and had the pleasure of speaking with TODD OVERCASH.I was having an issue with my mortgage lender and addressed this with Todd, and even thou it wasn't an issue with First Midwest he took the time to help resolve my issue and explain a few thing that I feel will help me in the future.Having such a positive experience with Todd has made me really consider looking at possibly refinancing with First Midwest bank.I will truly remain a customer as long as Todd is there to take the time to help someone with the hardship that covid-19 has caused.I hope first Midwest truly appreciates Todd and his fellow employees.
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March 2020 by Lavon Darbro
My experience is always good. Friendly helpful employees. Always ready with help and advice. Close to home and part of the community. Lots of locations and NO CHARGE ATM'S .
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February 2020 by Sam Johnson
Don't waist your time.
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February 2019 by Cynthia Redd, Rev. Dr.
Polite staffing.
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February 2018 by Joe J
I guess rules are rules but when you show up at the bank at 8:54 and they're supposed to open at 9 but 2 employees are talking in the lobby staring directly at you, It makes you wonder if this is the right bank for your money
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January 2017 by brendan gaming z
Friendly service
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May 2016 by Internet User
Horrible bank!! Have had fraud on our account 4 times in only a year of using their bank. They randomly put hold and freeze our account on weekends. My husband gets paid on Fridays we can't even access our money to get our baby formula. This has happen multiple times. And is the last. Nothing but problems with this bank!
